Shruti - ServiceNow, Sales Cloud

Shruti
Rathore

Shruti Rathore

ServiceNow, Sales Cloud

Shruti is a ServiceNow Consultant with 5+ years of experience specializing in ServiceNow ITSM, Salesforce Loyalty Management, and AWS. She helps clients streamline IT service operations, reduce resolution friction, and build CRM workflows that improve end-customer experience.

Shruti is a ServiceNow Consultant with 5+ years of experience specializing in ServiceNow ITSM, Salesforce Loyalty Management, and AWS. She helps clients streamline IT service operations, reduce resolution friction, and build CRM workflows that improve end-customer experience.

Expertise & Certifications

Area Of Expertise

ServiceNow ITSM Salesforce Sales Cloud Salesforce Experience Cloud Loyalty Management AWS Managed Services

Certifications

  • Salesforce Certified Data Architect
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Administrator (SCA)

Featured Insight

Latest Insights

July 31, 2026

ServiceNow Source-to-Pay (S2P) Operations: Everything You Need to Know

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Discover how ServiceNow S2P Operations simplifies procurement by connecting sourcing, supplier management, and accounts payable on a single platform.

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July 30, 2026

ServiceNow Manufacturing Commercial Operations (MCO): Everything You Need to Know

Discover ServiceNow Manufacturing Commercial Operations (MCO), its features, benefits, use cases, implementation best practices, and how it transforms manufacturing.

July 29, 2026

OneTrust vs ServiceNow: Comparing Privacy, Vendor Risk Management, GRC & More

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Compare OneTrust and ServiceNow across privacy management, vendor risk management, and GRC to choose the best platform for your business.

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July 28, 2026

ServiceNow Financial Services Operations (FSO): Everything You Need to Know

Discover ServiceNow Financial Services Operations (FSO), how it works, its core features, banking and insurance applications, and real-world use cases.

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July 27, 2026

ServiceNow Integrated Risk Management (IRM): Everything You Need to Know

Discover what is ServiceNow IRM, it's modules, benefits, and why organizations are moving from traditional GRC to IRM.

May 13, 2026

ServiceNow Autonomous Workforce Explained: Features, Benefits, How it Works & More

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Discover how ServiceNow AI Specialists execute complete organizational processes from intake to resolution with built-in governance.

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May 12, 2026

ServiceNow Context Engine Explained: Features, Benefits, How it Works & More

Discover how ServiceNow Context Engine empowers AI Agents with the organizational knowledge, so they act with precision.

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May 11, 2026

ServiceNow Otto Explained: Features, Benefits, How It Works, & Availability

Discover how ServiceNow Otto unifies Now Assist, Moveworks, and AI Experience into one AI layer that completes work across every department and system.

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February 18, 2026

ServiceNow Build Agent: Everything You Need to Know for the ServiceNow IDE

Discover how you can accelerate app development with vibe coding using ServiceNow Build Agent - quality, speed & control built in.

December 22, 2025

ServiceNow vs Ivanti: Which One to Choose in 2026

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Compare ServiceNow & Ivanti across ITSM, ITAM, GRC, SecOps & more offerings and decide the best platform for your organizational needs.

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