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What Are The Offline Capabilities Of Salesforce Consumer Goods Cloud Application?

February 15, 2024

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    As a field representative of a big consumer brand, you’re all set to take over the day. Starting from tackling tasks like order fulfillment, merchandising, shelf planning and keeping an eagle eye on competitors’ activity, you’ve got a whole checklist to complete.

    But what if the wifi decides to go to deep sleep? There, that moment of panic is what most managers and representatives are afraid of. How will they manage their tasks on an application that runs only on the Internet? According to Capgemini’s study, 78% of field reps have faced the offline struggle.

    Keeping that thought in mind, Salesforce now offers a Consumer Goods Cloud Mobile application with offline capabilities. This application isn’t just a web-based tool; it’s your only reliant pillar that conquers retail challenges, even when the Internet thinks of throwing a tantrum.

    But what exactly can you do with Consumer Goods Cloud offline? In this blog, we’ll delve into the nitty-gritty, exploring the app’s hidden potential to boost your productivity and efficiency, even when you’re disconnected from the digital world.

    → Click here to download our free guide to Salesforce Consumer Goods Cloud Implementation [Download Now].

    What Is A Salesforce Consumer Goods Cloud Application?

    Consumer Goods Cloud Offline Mobile App empowers field representatives in the retail industry to remain productive, even when faced with limited or no internet connectivity. This convenient application, accessible on both Android and iOS devices, including tablets, allows users to capture and manage crucial data during store visits, regardless of their online status.

    Imagine conducting inventory checks, recording customer interactions, or completing assigned tasks without worrying about a reliable internet connection. The app facilitates offline data recording, ensuring seamless work continuity. Once an online connection is established, the app automatically synchronizes all captured data with the Salesforce platform, maintaining a centralized information flow.

    This enhanced mobility solution not only benefits field representatives but also empowers businesses. By ensuring continuous productivity, even in offline scenarios, the app contributes to improved workflow efficiency and data capture accuracy.

    Curious how reps stay productive in areas with limited or no internet? Discover the secret in the next section and see how this app empowers business in even the most challenging environments.

    Top Offline Capabilities Of Consumer Goods Cloud

    The offline capabilities of Consumer Goods Cloud come with exceptional capabilities that allow your sales reps to execute their tasks without struggling with offline issues.

    Top 5 Offline Capabilities Consumer Goods Cloud

    1. Streamline Store Visits

    Is the internet preventing you from achieving your field targets? Not anymore; with Consumer Goods Cloud offline app, you can confidently tackle your tasks head-on.

    According to a survey by Researchscape, 80% of field representatives dream of improved offline functionalities to ensure a smooth workflow during store visits. That’s where the offline consumer goods application can be your saviour.

    Offline consumer goods applications for Salesforce let you plan an efficient route, schedule appointments, have real-time accessibility and price configurations, and sort complex pricing. In essence, this app empowers you to become a retail cartographer who is always prepared to conquer aisles with less focus. So, when you arrive at an offline store, customer details and visit notes magically appear in this app without needing the internet, ensuring enhanced customer experience.

    It’s time to stay one step ahead of Wi-Fi anxiety and embrace the offline adventure. Consumer Goods Cloud offline app equips you with efficient, informed store visits, one download at a time.

    2. Customizations And Limitations

    Ever wondered why 72% of sales reps yearn for tailor-made offline data, dreaming of quick access to their most-used information? That’s precisely where the Offline Consumer Goods Cloud application swoops in to get your reps out of the dilemma.

    Choosing this app’s offline mode is like volunteering to work with spreadsheets. While most core features are pre-loaded, including order creation and customer data, this app allows you to go create your personalized off-the-internet kit to meet your specific requirements.

    It provides you with product specifications and pricing at your fingertips. You can even access customer purchase history, competitors’ pricing, and promotional details to your offline pack – you choose your offline arsenal.

    Additionally, the app will tell you what can and can’t be downloaded offline so you can prioritize efficiently. Remember that more miniature data packs download faster. Pack your virtual bags with the necessary info to conquer the offline wilderness.

    3. Data Accessing And Recording

    Recording and accessing data are pivotal for field representatives to monitor purchase records and customer history. Undoubtedly, it becomes more challenging if the Wi-Fi signal is not favorable.

    Surprisingly, 76% of field reps crave seamless offline data access and recording. Thanks to the offline capabilities of Salesforce Consumer Goods Cloud applications, field reps can record or access existing data without internet service. Furthermore, field reps can access product specifications that may be elusive in the backroom and record valuable insights, customer feedback, and more offline.

    Now, as a field rep, you don’t have to scramble for product details or customer histories – download crucial information before visiting to make your store journey seamless. From accessing product specs, order forms, and even competitor pricing – your pre-loaded intel pack empowers you.

    Moreover, users can create checklists for tasks like inventory checks. For example, field reps can verify product availability or quantity when they visit an offline store, ensuring the store never runs short of stock. The offline mobile app securely stores everything and updates the data when the app regains connectivity.

    4. Synchronization And Updates

    As mentioned earlier, 78% of field representatives have encountered the challenges of the internet abyss, impacting their sales. This is where the Salesforce Consumer Goods cloud offline app proves invaluable. It enables sales representatives to capture and fulfill orders, plan routes, schedule appointments, and access visit data even offline.

    Also, this offline app adeptly navigates through stores, checks valuable insights, and records feedback, facilitating seamless operations. This application functions like a digital vault, providing ample space and features to store information, synchronizing upon rejoining the online realm.

    A notable feature is the bonus power of accessing pre-built forms and checklists for various tasks, including inventory checks and audits. Why continue grappling with paperwork when it’s time to up your game with cutting-edge technology, utilizing offline capabilities for the retail sector?

    Note: To utilize the offline functionality of the Consumer Goods Cloud, you need to download the app on your Android or iOS.

    5. Order Management

    According to Researchscape surveys, 81% of field representatives desire the power to manage order creation and barcode scanning for an uninterrupted workflow.

    Consumer Goods Cloud offline app empowers you with the capabilities to make this a reality. You can effortlessly visit stores and check their specifications by scanning barcodes, similar to an expert guiding you to make right purchases. Remarkably, you don’t need paper forms, pens, or notes—just scan, manage, and conquer.

    But the magic doesn’t end there. This Consumer Goods offline app for Salesforce allows you to edit quantities, apply discounts, and even create new orders offline. You become a retail alchemist, crafting perfect orders with a simple tap with this offline app. When you reconnect, your orders will automatically be updated in the database.

    You need not worry about missed details; this offline app is like a digital vault, securely storing everything.

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    In a Nutshell

    Consumer Goods Cloud offline apps have unmatched functionalities, making them a game-changer for field reps. With its exceptional offline capabilities, this app addresses the struggles encountered by sales reps in various aspects of their tasks. From streamlining store visits to offering customizations tailored to individual needs, the app empowers sales professionals to navigate the offline world easily.

    In essence, the Consumer Goods Cloud offline app is a transformative tool for field reps, offering efficiency, productivity, and seamless operations in the dynamic world of retail. However, to fully unleash the potential of Consumer Goods for offline visits, you need a fully functional, handy, customizable, and user-friendly app.

    Cyntexa, a Salesforce Gold Consulting Partner, has experts and a highly creative development team capable of building this app for your sales reps. Remarkably, you will receive all-in-one services with Consumer Goods Cloud offline app that our experts develop for your team’s productivity, a feat rarely achievable with other apps.

    Salesforce consumer goods cloud cta
    digital experiences