How NGOs Can Benefit From Implementing Salesforce NPSP?

February 6, 2024 | visibility 943

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Non-governmental organizations (NGOs) perform humanitarian work and address environmental issues by going beyond their capacity. Despite their noble intentions, they face significant challenges, such as managing their operations, donor relationships, campaigns, and tracking their impacts.

Fortunately, technology has provided a solution like the Salesforce Non-profit Success Pack (NPSP) to cater to all these challenges.

Therefore, this blog post will explore what Salesforce NPSP is and how it benefits NGOs.

Let’s get started!

What is Salesforce NPSP?

It is a series of packages designed to cater to a non-profit organization’s unique needs, offering a wide range of tools and features. It includes a group of helpful objects, reports, tools, and settings that can be added to the Salesforce platform and upgraded with new features when released.

With this, you get the power of Salesforce along with some unique features specially designed for non-profit organizations.

Salesforce NPSP results in Transformative synergy

In simpler terms, it is a Salesforce non-profit cloud that streamlines processes and enhances effectiveness. Moreover, it can easily be installed on the Salesforce Platform, Enterprise, and Ultimate editions.

Key features of Salesforce NPSP

Essential Salesforce NPSP Features

1. Constituent Relationship Management (CRM)

This NPSP feature focuses on managing relationships with volunteers, donors, and clients. It provides a centralized platform where all interactions and information related to constituents are stored and is easily accessible.

The Salesforce CRM functionality allows non-profits to create comprehensive profiles for each constituent. It captures key details such as contact information, demographics, donor preferences, relationships, household structures, and business affiliations.

2. Reports and Dashboards

NPSP empowers NGOs with a versatile reporting and dashboard system. With over 70 industry-specific reports and dashboards, organizations can gain real-time insights into their performance and impact. These visualizations provide a user-friendly interface for understanding key metrics, tracking progress, and identifying trends.

NGOs can customize dashboards to cater to their specific needs, facilitating data-driven decision-making across various aspects of their operations. This feature enhances transparency, accountability, and the ability to effectively communicate the organization’s impact.

3. Recurring Donations

This NPSP feature manages the revenue from the committed supporters, and NGOs highly rely on these.

Thus, NPSP provides various tools to manage and track these recurring contributions efficiently. It includes setting up and managing recurring donation schedules, tracking payment information, and forecasting revenue. This feature also helps organizations plan and budget more effectively by providing insights.

4. Program Tracking

The Program Management Module (PMM) in Salesforce NPSP offers a standardized framework for tracking various programs or services, irrespective of their complexity.

This feature allows NGOs to define, monitor, and manage programs efficiently within the Salesforce platform. The PMM provides a centralized space to capture essential information about each program, including goals, milestones, participants, and associated resources. This streamlines program management and enables organizations to gain insights into the performance and impact of their initiatives.

5. Services Tracking

NPSP enables NGOs to track individual service deliveries with precision. This feature allows organizations to record and monitor details about each service provided, including service type, date, duration, and the individuals involved.

By capturing this information, NGOs can gain a comprehensive understanding of the services they deliver, identify patterns, and assess the effectiveness of their programs.

6. Cohorts

Cohorts in NPSP refer to the ability to group program participants based on specific attributes such as season, class, or funding. This feature allows NGOs to categorize participants into segments for better organization and analysis.

For instance, an organization may create cohorts based on the time of enrollment, funding source, or other relevant factors. This tracking facilitates targeted communication, personalized engagement, and tailored reporting for each segment, ultimately enhancing the organization’s ability to manage and evaluate programs effectively.

7. Recurring Services and Attendance

The recurring services and attendance tracking feature in Salesforce NPSP is crucial for programs with regular offerings. NGOs can easily set up schedules for recurring services, simplifying the management of repeated activities.

This feature also lets organizations track attendance and help monitor participant engagement. Efficiently managing these aspects enables NGOs to allocate resources wisely, analyze the participation trends, and ensure the successful delivery of services.

8. Personalized Content

One of the powerful capabilities of Salesforce NPSP is its ability to facilitate the creation of personalized content using the data within the system. NGOs can leverage their data stored in NPSP to develop targeted and segmented communications. Organizations can tailor their messages based on specific criteria such as donor history, engagement level, or other relevant data points.

Personalized content allows NGOs to connect more meaningfully with their constituents, providing content relevant to their interests and engagement history.

9. Emails from Templates

Marketing Cloud for Non-governmental organizations, integrated with NPSP, offers a user-friendly solution for creating and sending personalized emails through pre-built templates. This feature simplifies email communication, allowing NGOs to send visually appealing, streamlined, and eye-catching emails easily.

The use of templates ensures a consistent and professional look across all communications. Additionally, these templates are designed to be responsive and visually appealing on various devices.

Benefits of implementing Salesforce NPSP for NGOs

1. Streamlined Donor Management

An NGO using NPSP can track individual donor contributions, preferences, and engagement history. It centralizes the information as well as the interactions, which gives a 360-degree view of the constituents.

With this, it becomes easier for the NGOs to tailor their engagement strategies and build stronger and more personalized relationships.

For instance, if a donor consistently supports a specific program, NPSP enables the organization to acknowledge and target their contributions more effectively.

2. Improved Fundraising and Grant Management

NPSP enhances fundraising by offering features like donation tracking, grant management, and campaign management. This streamlines the fundraising process, making managing and analyzing donor contributions and grant activities easier.

Let’s understand this simply: NPSP enables the organization to measure the success of a specific fundraising campaign by analyzing contributions from different donors and sources.

3. Enhanced Volunteer Management

NPSP provides tools for tracking and managing volunteering activities, schedules, and profiles. This helps optimize volunteer engagement and ensures they are active in achieving the organization’s mission.

A non-profit can easily track volunteer sign-ups, hours contributed, and specific skills or interests of volunteers. For example, if an NGO organizes an event, NPSP allows them to coordinate volunteer schedules efficiently and match volunteers with tasks that align with their skills and interests.

4. Efficient Program Tracking and Reporting

NPSP’s program management capabilities facilitate efficient tracking of program activities and reporting. This allows NGOs to monitor the progress and impact of their programs in real time. Additionally, they can track individual service deliveries, segment program participants based on attributes, and assess program outcomes.

For instance, if an NGO runs an educational program, NPSP enables them to track student attendance, monitor academic progress, and generate reports on program effectiveness.

5. Better Communication and Engagement with Donors and Supporters

NPSP allows non-profits to personalize communications using constituent data, fostering better engagement with donors and supporters. Integration with Marketing Cloud enables targeted and personalized communication strategies. An NGO using NPSP can send personalized emails to donors based on their giving history, interests, or previous interactions.

After getting thorough with all the features and benefits of this package, you might be wondering of NPSP salesforce implementation services for your organization. If so, you must be interested in knowing the cost of this package and what value it brings into your organization.

Salesforce NPSP Pricing

The Nonprofit Success Pack (NPSP) is a free add-on to the regular Salesforce software, providing extra features that nonprofits find useful.

However, to use NPSP, you first need to subscribe to Salesforce’s main products: the Sales Cloud and Service Cloud. These are not free and The Enterprise Edition of these services costs $150 per month, and the Unlimited Edition costs $300.

So, while the NPSP itself doesn’t cost anything, you do need to pay for the underlying Salesforce subscription to use it.

Get Started with Salesforce NPSP


Salesforce’s Non-profit Success Pack (NPSP) can greatly improve how NGOs work. It offers strong features and custom solutions that help organizations simplify their operations, manage donors better, and understand their impact more clearly. NPSP improves teamwork and helps NGOs build better relationships with donors, volunteers, and those they serve. Its ability to scale and adapt means NGOs of any size can grow without being held back by traditional systems.

With technology becoming more important in the non-profit sector, using Salesforce NPSP is a strategic must for organizations wanting to succeed in a competitive and changing environment.

Thus, to leverage it for your Non-Profit Organization, you must consult a Salesforce non-profit implementation partner. These firms implement Salesforce NPSP into your organization and provide continuous assistance to get the best out of this platform.

Embrace the power of Salesforce NPSP to drive a positive change in society!

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