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How The Professional Service Industry Redefine Efficiency & Optimize Operations With Salesforce
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Table of Contents
Businesses today face a lot of challenges in managing their projects. They struggle with missed deadlines, resource overload, and, most importantly, with haywired information across multiple platforms.
This siloed data presence requires business teams to go through different platforms to curate relevant information, which takes up a sufficient amount of time, leading to decreased productivity and efficiency.
Unlike other CRMs, Salesforce offers native integration with project management software, available on AppExchange marketplace. These software connect to your Salesforce org and help you get everything within the same environment, eliminating the hassle of switching between platforms. Moreover, these tools are equipped with advanced project management features and capabilities that help you cater to other complex challenges.
In this blog, we will explore some of the top Salesforce project management applications and how you can choose the right one that suits your business requirements. Let’s get started!
Selecting the appropriate project management tool is a crucial decision for your business, as it contributes to project delivery and customer satisfaction. To help you make the right decision, we have listed some factors that you must consider before choosing a project management tool.
You must consider the fact that, along with the growth of your business, the number of customers will also scale up, as will the number and complexity of projects.
Therefore, look for a tool that not only meets your current project management requirements but also scales up as your business does in the future.
Consider a tool that efficiently copes with updates, advancements, and scalable Salesforce packages, ensuring a smooth and efficient project management process throughout the business lifecycle.
These tools come in a variety of pricing options. Some offer a free version with limited functionality, while others have tiered pricing structures based on features and user counts.
You must first determine your budget and choose an app that fits it. Slight adjustments in the budget can be made as per your requirements.
Moreover, consider the value that you are getting at a particular price. It is not always necessary that a higher-priced application proves to be the optimal solution.
Ensure that the tool has all the essential features that are required by your teams for efficient project management. List them out, and consult with your team regarding the same.
Here are some common features that you should review:
You can also go for the software that best suits your industry’s needs. Many project management applications offer features and benefits that cater to specific industry types. Features like Gantt charts and critical path analysis work best for businesses in the architecture and engineering industries. The agile and scrum methodologies offered best suit software development businesses.
Even after the application has a user-friendly interface, at rare times, your team might require support and help. Be it a technical issue or query regarding new updates or a feature.
Therefore, choose an application that offers reliable customer support, including knowledge bases, self-service portals, and email or phone support. These methods can help resolve them.
Look for an application that simplifies your team’s work; which they can easily work on and learn in no time. Slight guidance may be required, but ensure that they do not have to undergo extensive training to use the software.
Consider asking these questions:
TaskRay is a #1 AppExchange-rated project management platform. It offers a comprehensive suite for optimal resource allocation, streamlined collaboration, and seamless workflow management.
With an average 4.96 star rating, it becomes a prior option for financial, healthcare, and high-tech industry businesses. Through its native integration, it is highly compatible with Salesforce Sales, Service and Experience Cloud.
Standout features it offers:
Salesforce Editions It Supports: Enterprise, Unlimited And Developer
Pricing:
A product by Aprika Business Solutions, Mission Control is a full-fledged Salesforce project management tool that is compatible with every Salesforce cloud. It provides users with different project views, helping them gain a deeper understanding of it.
With an average 4.9 AppExchange rating, this tool is best suited for Educational, healthcare, and professional service businesses.
Standout features it offers:
Salesforce Editions It Supports: Professional, Enterprise, Unlimited And Developer
Pricing: $39/user/month
Precursive OBX is a 100% Salesforce native application that, along with project management offers client, product and partner onboarding. This tool makes collaboration between sales, services and customer success simple and streamlined. Moreover, it allows you to share project plans with your customers, enabling their visibility into the progress.
It becomes a suitable choice for businesses of all industries with an average 4.99 AppExchange rating.
Standout features it offers:
Salesforce Editions It Supports: Professional, Enterprise, Unlimited And Developer
Pricing: $40/user/month
Inspire Planner provides customizable platform capabilities, ensuring the software is tailored to your business needs. It offers convenient project views and task manipulation features that improve user visibility and boost task coordination.
It is an ideal project management solution for energy, healthcare and high-tech industry businesses, with a 4.92 AppExchange rating. It is compatible with Salesforce sales, service and marketing cloud.
Standout features it offers:
Salesforce Editions It Supports: Professional, Enterprise, Unlimited And Developer
Pricing: $34/user/month
Milestone PM+ is a salesforce native project and process management software that offers automated workflows and enterprise-class process automation capabilities, enabling teams to speed up their project delivery.
Serving industries of all types, it has an average rating of 4.11 on AppExchange. Moreover, the software collaborates seamlessly with Salesforce sales, marketing and financial service clouds.
It is available both in freemium and premium versions, offering distinctive features.
Its freemium version offers features such as:
Whereas, the premium version comes up with advanced functionalities. These include:
Salesforce Editions It Supports: Professional, Enterprise, Unlimited, Developer And Essentials
Pricing:
Resource Hero is a user-friendly project and task management tool that helps manage projects across various locations. It brings all your projects under one roof, enabling you to make informed decisions. Using this tool, you can forecast project hours and estimate your team’s utilization in the future.
It is compatible with Salesforce’s Sales, Service and Government clouds and is suitable for all industries. This tool has an average rating of 4.98 on AppExchange.
Standout features it offers:
Salesforce Editions It Supports: Professional, Enterprise, Unlimited, Developer And Essentials.
Pricing:
A product by Codleo consulting, ProjectLeo lets you create and plan your projects and further break them into milestones, tasks and subtasks, reducing the burden of fulfilling a complete project delivery at one go.
This tool, with an average 5-star rating on AppExchange, is suitable for all industry businesses and supports all Salesforce clouds.
Standout features it offers:
Salesforce Editions It Supports: Enterprise, Developer, And Unlimited.
Pricing:
Arrow PSA, a product by Appclipse, is a project management and professional services automation platform. It offers in-application guidance to increase process efficiency and user productivity. Being an intuitive platform, it has the power to integrate all administrative processes and support teams across your organization.
How The Professional Service Industry Redefine Efficiency & Optimize Operations With Salesforce
Automation increased efficiency
Profit generated than the investment
Streamlined data management
With an average 5-star AppExhange rating, it serves businesses in the engineering, construction, real estate, and high-tech industries. Being a 100% Salesforce native application, it works best with Salesforce sales, service and experience cloud.
Standout features it offers:
Salesforce Editions It Supports: Enterprise, Unlimited And Developer
Pricing: $40/user/month
This project management tool understands the diversifying needs of your business teams. Therefore, cloud coach starter allows you to choose among agile (Kanban), waterfall or water-scrum-fall project methodologies for each project that you run.
It stands at an average 4.5-star rating on AppExchange, supports Salesforce sales and service clouds, and serves businesses from all industries.
Standout features it offers:
Salesforce Editions It Supports: Enterprise, Unlimited And Developer
Pricing: Freely available on AppExchange
Built by Salesforce Labs, PMT offers easy structuring of your projects and monitors their progress. It requires chatter activation to support collaboration. You can manage all your commitments and deliverables, track benefits and proactively respond to project risks.
With an average 3.55 rating on AppExchange, this tool serves the needs of all industry businesses and is compatible with all Salesforce products.
Standout features it offers:
Salesforce Editions It Supports: Enterprise, Unlimited And Developer
Pricing: Freely available on AppExchange
These Salesforce project management tools offer a range of solutions with various features tailored to different needs, from project views and task manipulation to automation and resource management.
The pricing might vary, with some tools offering specific pricing plans, while others require further inquiry for detailed pricing information.
If you wish to scale up your project management along with your customer relationships, then you must consider the above-stated factors. These help you choose the best solution tailored to your business’s needs and requirements.
Furthermore, you can also go through the customer reviews, access the market reputation of the software provider company, and get a free trial before acquiring a full-version tool.
Still, if you face any difficulty, it is suggested to hire Salesforce integration services provider. Their experts recommend the best possible solution based on your business requirements. Also, they ensure seamless Salesforce integration that adds up to the capabilities of your platform.
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You can manage projects in Salesforce by utilizing the features and capabilities that it offers for task management. Task notifications Chatter for communication Account teams for collaboration Reports and dashboards for analytics
Salesforce is built as customer relationship management software and not as a project management tool. However, it allows you to integrate various project management tools for enhanced capabilities.
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