10 ServiceNow Influencers You Should be Following in 2026
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Whether you are new to ServiceNow or an experienced professional, the right guidance can make your platform journey a lot smoother.
Keeping this in mind, we have curated a list of 10 ServiceNow influencers, who share valuable insights, real-world experiences, and honest takes that help you succeed on the platform.
If you are someone curious about the ServiceNow domain, these people are worth following in 2026 to keep yourself updated.
This influencer list includes ServiceNow evangelists, top consultants, independent solution architects, senior leaders, and more.
1. Ankur Bawiskar
Ankur Bawiskar is a lead consultant at Enable, which is a Fujitsu company. He holds over 11 years of experience in the ServiceNow ecosystem and has been a core member of the community since 2016.
Awarded as ServiceNow MVP for 8 consecutive years from 2018 to 2025, Developer MVP 2021, and was a keynote speaker at the Knowledge 2024 CreatorCon.
His expertise in the ServiceNow ecosystem encompasses the Now Platform and ITSM domain. Additionally, he is proficient in JavaScript, deployment architecture, technical development, and configuration.
Ankur is highly active on ServiceNow Community and helps fellow community members by solving regular development and configuration issues that they face.
Follow him:
2. Dr. Atul Grover
Dr. Atul Grover is a Platform Owner at Advance Solutions Corp., a freelance digital content creator at NowBen, and a certified ITSM trainer.
With over 15 years of ServiceNow-related experience, his area of expertise lies in ITIL, ITSM, and ServiceNow consulting.
His list of notable achievements and recognitions includes:
- ServiceNow Rising Star 2022
- ServiceNow Developer MVP 2023
- ServiceNow Knowledge 23 Speaker
- Published 2 courses on ServiceNow Now Learning and a book chapter in an IGI Global Publication.
Atul actively shares his knowledge and experiences on his YouTube channel named ‘Learn N Grow Together with Atul G.’ He has published more than 650 videos, including specific series on:
- ServiceNow CSDM
- Service Scripting
- Podcast Unknown to Known: Atul brings other ServiceNow influencers for his podcast and discusses fostering learning and career development.
- Topical videos on:
- AI-related use cases
- HRSD
- ITSM
- ITIL and much more.
Apart from this, Atul offers structured training to admins and business analysts, with full-length batches. He has delivered guest lectures at various tech universities and has been featured in various webinars, including a ServiceNow bootcamp. A research paper and various book chapters published under his name are proof of his technical prowess.
Atul Grover’s LinkedIn is another platform where he shares regular updates about ServiceNow.
Follow him:
3. Allen Andreas
Allen Andreas is a Senior Developer Advocate at ServiceNow and a Certified Master Architect (CMA) with over 20 years in IT and 11 years of experience on the ServiceNow AI platform. He is also the author of a Now Learning course.
His expertise is focused on architecture, governance, and AI.
Allen has been awarded the title of ServiceNow MVP six times and is recognized as one of the top three All-Time Solution Authors within the ServiceNow Community.
Allen is highly active on the ServiceNow Community, where he shares practical solutions, best practices, and thought leadership insights. He is an official ‘Ask the Experts’ host. It is a live, interactive webinar series hosted by the ServiceNow Community. It features recognized leaders, including MVPs (Most Valuable Professionals) and experienced practitioners, who share their real-world knowledge, tips, and lessons learned about the ServiceNow Platform and a wide range of other topics.
Continuing in the community activities, Allen is a Technow webinar host. It is a monthly web series hosted by ServiceNow to support their developers, admins, and builders. They cover various topics, including existing and new platform features, best practices, and how to use ServiceNow tools efficiently etc.
Apart from the 5,000+ learners of his Now Learning course, Allen has a YouTube channel named ‘Allenovation,’ with 5,100+ subscribers and 30+ videos.
Allen is a consistent stage person at various events, including Knowledge, CreatorCon, SNUGs, Now at Work, and NextGen programs.
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4. Kristy Merriam
Kristy Merriam is a Senior Developer Advocate at ServiceNow. With over 20 years of experience, she is an expert in low-code app development, Generative AI, Now Assist, platform advocacy, developer tools, and Now Platform features.
Her notable achievements and recognitions include speaker at Knowledge 2024, a participant in a TechNow webinar previewing the Yokohama release, and the creator of hobby-based apps like MakeFarm, LiquorBot, and GardenNow.
She is highly active on LinkedIn and shares content related to how you can resolve common and complex errors, syntax alternatives, and educational posts, followed by podcast appearances and live coding sessions. Kristy hosts these sessions during breakfast and lunch hours with fellow ServiceNow enthusiasts for discussions.
Follow her:
5. Travis Toulson
Travis Toulson is a Senior Developer Advocate at ServiceNow and an active contributor on his website, CodeCreative. Having over 14 years of experience in working with ServiceNow, Travis holds expertise across:
- Service Portals
- Content Management System
- Custom Configurations And Applications
- Client Scripts
- UI Policies
- Custom integrations, including web services, direct database connections, and MID servers.
He has been awarded as ServiceNow Developer MVP (2022) and Top Solution Author in the ServiceNow Community. Travis has been a key organizer of the CreatorCon Hackathon at Knowledge 2025.
Travis actively shares his insights on LinkedIn and hosts LinkedIn Lives during afternoon hours. He covers configuration strategies, updates in the AI ecosystem of ServiceNow, integrations, and more.
Talking about his contribution to CodeCreative, he shares technical blogs, articles, guides, and step-by-step notebooks. These include how-tos, opinion posts, etc.
Follow him:
6. Hardit Singh
Hardit Singh is a Manager at EY. He holds 10+ years of experience in the ServiceNow domain with specialization in custom application development.
Apart from this, he is proficient in building CI/CD pipelines, DevSecOps in ServiceNow, CMDB and Asset Management, ServiceNow workflows, and business rules. Considering his platform development and administration expertise, he holds CSA and CAD certifications and has profound knowledge in platform solutions, including Flow Designer, CMDB Data Manager, ITSM, and Governance.
Hardit has been awarded ServiceNow MVP for the years 2024 and 2025 and hosted the CreatorCon 2025 event in New Delhi, which was a great success.
Hardit is an active contributor on his YouTube channel, named after him. He posts how-to tutorials and demos covering various ServiceNow areas, such as CMDB Data Manager, platform update overviews, and career mentorship and journey insights.
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7. Prashant Kumar
Prashant Kumar is a Senior Principal Engineer at Hughes Systique Corporation (HSC) with over 10 years of experience with the ServiceNow Platform.
His extensive certification portfolio includes 14 CIS certifications in ITSM, CSM, HRSD, etc., 18 micro-certifications, and 42 pre-sales accreditations. With this, Prashant was awarded ServiceNow MVP for 2023 and 2024.
Prashant is proficient in:
- Administration and Development (CSA, CAD)
- ITSM and ITIL Processes: Incident, Problem, Change, Knowledge, Service Catalog, SLA
- ITOM: Discovery and IT Operations Management
- Custom Application Development
- Integrations: (BMC Remedy, Azure AD, etc.)
- Domain Separation
- Mobile App Development on ServiceNow
- Proven Implementation Experience: Multiple implementations across ITSM, ITBM, FSM, CSM, HRSD, GRC, and custom applications.
Prashant actively shares educational tutorials focusing on different ServiceNow products and features on his YouTube channel, ‘LearnITWithPrashant.’ His blog section on Medium covers:
- Step-by-step guides that explain how to build or configure the platform
- Analysis of new features in the ServiceNow releases
- Career-centric blogs that help aspirants pass exams
- Onion pieces and guides on designing scalable and maintainable solutions
Follow him:
8. Carleen Carter
Carleen Carter is a Principal Architect at Serenity, ServiceNow CMA & MVP, holding more than 25 years of experience in the industry.
She has been awarded ServiceNow MVP consecutively for 3 years, from 2023 to 2025, and ServiceNow Certified Master Architect.
Carleen’s expertise revolves around the full range of ITSM processes, Asset Management, procurement, and CMDB.
She actively shares ServiceNow insights on LinkedIn and ServiceNow Community. Carleen is an active member of Nulledge Conference, an unofficial, virtual conference for ServiceNow community members. The conference features sessions with real code and lessons learned from developers, admins, and architects. The panelists discuss real use cases with production lessons. Apart from this, she is an active contributor to the ServiceNow Guru community.
Follow her:
9. Mark Stanger
Mark Stanger is the Founder of Curious Workmanship, creator, owner, and author at ServiceNow Guru, CrossFuze, and Exel Solutions.
Mark is an early ServiceNow employee and contributed to the core platform and NowLearning rebuilding. He has been a ServiceNow Community MVP and a part of the inaugural class in 2015.
He is an implementation specialist for ITSM, CSM, and SPM, and is proficient in system administration, application development, and UI building.
Mark published articles related to ServiceNow workflows and answered how one can set them up. With more than 5000 posts on the ServiceNow Community, Mark helped community members with common and complex solutions.
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10. Sanjiv Meher
Sanjiv Meher is a ServiceNow Solution Architect at eBay, with over 13 years of experience in various industries, including IT, Banking, Insurance, Media, e-Commerce, with expertise in ServiceNow.
Awarded as a ServiceNow MVP eight times, he consistently shares knowledge by answering questions on the ServiceNow community with more than 1000 answers.
Sanjiv specializes in ITSM and ITIL, with extensive hands-on experience in various ServiceNow applications, including Service Portal, Orchestration, Security Operations, GRC, and Vulnerability Management. He is proficient in tools such as ServiceNow, HP uCMDB, and HP Service Manager. His background includes effective client and end-user interaction, requirement gathering, and analyzing project needs to develop tailored solutions.
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Conclusion
This list of the top 10 ServiceNow influencers is your ultimate guide to the right people who add value to your ServiceNow knowledge.
In addition to the individuals mentioned in this list, many other active contributors are dedicated to fostering the ServiceNow community and promoting knowledge sharing among all members.
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AUTHOR
Tanushri
Head of Growth And Strategy
Tanushri heads Growth and Strategy at Cyntexa, with over 6 years of experience in sales and marketing. She specializes in aligning go-to-market teams, scaling revenue operations, and building structured, tech-enabled growth plans. Tanushri also advises businesses on Salesforce, ServiceNow, AWS and Google Cloud adoption, ensuring each strategy is execution-ready, future-proof, and tailored to the organization’s maturity and growth goals.
Cyntexa.
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