Top 15 Salesforce Managed Service Providers in the USA

Choosing the right Salesforce managed service provider (MSP) is one of the most strategic decisions a business will make in 2026. Because let’s be honest, as decision makers, you aren’t looking for someone who just “maintains the org”. Rather, you’re looking for a strategic collaborator who accelerates process releases, strengthens data quality, and proactively prevents issues before they start impacting your business revenue.

As Salesforce continues to evolve every quarter, businesses increasingly rely on trusted partners who can guide them through platform updates, automation opportunities, integrations, and security improvements.

This blog evaluates leading managed service providers in the USA that help organizations run and scale their Salesforce platforms. It highlights what sets each provider apart and explains how to choose the right support partner based on business size, complexity, and growth goals.

Who are Salesforce Managed Service Providers? 

Salesforce managed service providers (MSPs) are long-term strategic partners responsible for continuously running, optimizing, and improving your Salesforce environment. They focus on aligning your teams, keeping your technology roadmap relevant, and optimizing your organization for scalability.

Their responsibilities go beyond routine administration; they assist in aligning your Salesforce setup with your business goals, streamlining operations, and maximizing your Salesforce ROI. This way, you can fully utilize the CRM to gain the greatest value from it.

A Salesforce MSP typically handles tasks such as:

• Managing and prioritizing backlogs
• Configuring enhancements and new features
• Monitoring integrations and system performance
• Supporting release management and platform updates
• Handling user support and improving reports and dashboards

For example, a manufacturing company using Sales Cloud and Service Cloud may rely on an MSP to manage recurring updates, monitor API limits, or implement automation improvements that internal teams may overlook in routine operations.

List of Managed Services Partners

1. Cyntexa

Cyntexa provides Salesforce managed services for organizations that need dependable, long-term support as their Salesforce environment grows. The focus is on keeping the platform stable, well governed, and aligned with evolving business priorities.

They delivers enterprise-grade managed services through 24/7 operational coverage, AI-driven automation, and a governance model designed to support scale and continuous optimization. Along with that, their team offers Tier-1 admin support, complex development, release readiness, integration oversight, AppExchange management, proactive health scoring, patch impact forecasting, change-impact mapping, and license utilization audits. Their approach helps organizations reduce operational risk, maintain performance, and make informed decisions as Salesforce usage expands.

Salesforce expertise:

They support 20+ Salesforce clouds, including:

• Data Cloud
• Health Cloud
• Marketing Cloud
• Non-profit Cloud
• Sales Cloud and Service Cloud, to name a few.

Certifications and credentials:

Some of their notified credentials are:

• Summit Partner
• Certified Salesforce MSP Partner
• 400+ certified Salesforce professionals
• Strong NDA and IP protection practices.

Why choose this company?

• Best suited for mid-market and enterprise organizations operating multi-cloud Salesforce environments across 12+ industries.
• Ideal for teams with fast-moving roadmaps that need consistent support, strong governance, and the ability to scale without building a large in-house team.

Client’s review summary: (Source: AppExchange)

• Clients appreciate Cyntexa’s ability to deliver scalable, customized Salesforce solutions that enhance CRM functionality and automation.
• Their managed services team is known for being highly responsive, deadline-driven, and easy to work with.
• Customers value Cyntexa’s clear communication and long-term partnership approach to ongoing Salesforce development and support.

2. RedTag

RedTag focuses on structured Salesforce governance and long-term operational stability through well-documented systems and roadmap-driven managed services. They also provide admin support, release management, data management, backlog cleanup, and strategic planning.

Salesforce expertise:

• Revenue Cloud
• MuleSoft
• Data Cloud
• Manufacturing Cloud
• Commerce Cloud

Certifications and credentials:

• Summit Partner
• 100+ certified Salesforce experts
• 10+ years of Salesforce experience

Why choose this company?

• Ideal for enterprises undergoing multi-cloud expansion and requiring visibility, documentation, and continuity across Salesforce operations.

Client’s review summary: (Source: AppExchange)

• Clients value Redtag’s dependable and proactive partnership throughout their managed services journey.
• Their responsive and knowledgeable team is deeply committed to evolving Salesforce solutions.

3. CUBE 84

Cube84 provides SLA-backed Salesforce managed services focused on predictable delivery, governance, and continuous improvement. Along with that, they also offer proactive monitoring, change management, system governance, integration oversight, and analytics.

Their managed services are available in three tiers:

• Standard
• Growth
• Enterprise

Salesforce expertise:

• Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud
• Data Cloud

Certifications and credentials:

• Crest Partner
• 90+ certified experts
• 178 Salesforce projects delivered

Why choose this company?

• Well-suited for organizations seeking both ongoing maintenance and strategic optimization across core Salesforce clouds.

Client’s review summary: (Source: AppExchange)

• Clients praise CUBE84’s dedication and around-the-clock support through critical project phases.
• Their adaptability, proactive mindset, and seamless integration into fast-paced workflows stand out.

4. Cetdigit

Cetdigit offers Salesforce managed services focused on consistent system upkeep, fast turnaround times, and reliable ongoing support. They also provide 24/7 emergency support, weekly strategic reviews, and dedicated development hours. Along with that, their structured support plans ensure users receive ongoing administration, basic enhancements, and system monitoring with minimal operational disruption.

Salesforce expertise

• Sales Cloud
• Service Cloud 
• Marketing automation 
• With expertise in Slack and Agentforce
• Certifications and credentials:

Certifications and credentials:

• Crest Partner
• 300+ Salesforce projects delivered
• Experience across 9 industries.

Why choose this company?

• Best for small to mid-sized teams without in-house Salesforce resources needing dependable maintenance and periodic enhancements.

Client’s review summary: (Source: AppExchange)

• Cetdigit is regarded for its proactive support, scalable approach, and clear communication.
• Customers appreciate their honest, consultative approach that prioritizes long-term scalability and success.

5. Appshark

Appshark delivers flexible Salesforce managed services designed to support foundational org management and evolving business needs. Their managed services cover user administration, permissions, reports, dashboards, data management, and automation tuning.

Salesforce expertise:

• Sales  Cloud
• Service  Cloud
• Marketing  Cloud
• Pardot
• Community  Cloud
• CPQ
• Field Service Cloud

Certifications and credentials:

• Crest Partner
• Their time-and-materials and block-hours models offer flexibility for businesses dealing with fluctuating work volumes, while their cross-cloud expertise helps organizations streamline operations.

Why choose this company?

• Ideal for organizations with fluctuating workloads that require adaptable support models without maintaining a large internal admin team.

Client’s review summary: (Source: AppExchange)

• Clients value AppShark’s deep technical bench and ability to handle a wide range of Salesforce needs.
• They’re praised for being proactive, flexible, and precise in scoping and adapting to evolving business requirements.
  

6. CloudMasonry

CloudMasonry provides enterprise-grade Salesforce managed services for complex, data-intensive, and multi-cloud environments.

Salesforce expertise:

• Revenue Cloud
• Energy and Utilities Cloud
• Health Cloud
• Marketing Cloud
• MuleSoft
• Field Service Cloud and Data Cloud

Certifications and credentials:

• Registered Consulting Partner
• 148+ Salesforce certifications
• 10+ years of Salesforce experience

Why choose this company?

• Best suited for regulated and operationally complex industries such as financial services, healthcare, energy, and communications.

Client’s review summary:  (Source: AppExchange)

• Customers value CloudMasonry’s ability to deliver high-impact solutions on time and within scope.
• They’re praised for blending automation with thoughtful business process improvements.

7. Gravity Infosolutions

Gravity Infosolutions delivers lifecycle-driven Salesforce managed services with personalized support from named experts. Their approach avoids faceless ticketing systems and ensures businesses receive direct communication from specialists who understand their organization’s structure and goals. They offer around-the-clock support, proactive monitoring, rapid escalation, and a zero-downtime guarantee.

Salesforce expertise:

They support nonprofit, healthcare, retail, and manufacturing use cases.

Certifications and credentials:

• Certified Salesforce Partner
• 20+ managed service projects
• experience across 10+ industries

Why choose this company?

• Well-suited for organizations prioritizing responsiveness, continuity, and communication across industries.

Client’s review summary: (Source: AppExchange)

• Clients value Gravity’s deep Salesforce expertise.
• Their tailored solutions significantly improve operational efficiency and customer engagement.
• Customers praise their professionalism, responsiveness, and commitment to long-term success.

8. KeyNode Solutions

KeyNode Solutions offers US-based, always-available Salesforce managed services with flexible engagement models. Their services span administration, analytics, development, integration, support, and change management, enabling teams to manage enhancements, customization, and system improvements on demand. They offer a predictable SLA, 24/7 direct communication, and the option to try the service through a three-month trial period before committing long-term.

Salesforce expertise:

• Sales Cloud
• Service Cloud
• Pardot

Certifications and credentials:

• Salesforce Partner since 2017
• 9+ industries supported

Why choose this company?

• Ideal for mid-market companies seeking on-demand Salesforce enhancements.

Client’s review summary: (Source: AppExchange)

• Clients value KeyNode’s deep understanding of business best practices and goal-oriented guidance.
• Customers appreciate their relationship-driven approach and tailored Salesforce support aligned with business needs.

9. Trifecta Technologies

Trifecta Technologies delivers business-first Salesforce managed services aligned closely with operational goals. They provide three service tiers:

• Classic plan
• Elite plan
• Premium plan

Salesforce expertise:

• Sales Cloud
• Service Cloud
• Agentforce
• Experience Cloud 
• Commerce Cloud 
• Certifications and credentials:

Certification and credentials:

• Salesforce Partner since 2012
• 50+ certified experts

Why choose this company?

• Best suited for manufacturing, distribution, energy, and automotive organizations.

Client’s review summary: (Source: AppExchange)

• Their professionalism and positive team attitude foster trust and smooth working relationships.
• Customers value their long-term reliability and smart, dependable partnership.

10. Craftsman Technology

Craftsman Technology provides Salesforce managed services exclusively focused on nonprofit organizations.

Salesforce expertise:

• Salesforce Nonprofit

Certifications and credentials:

• Salesforce Navigator Cloud Expert Managed Services
• Salesforce Navigator Cloud Expert Nonprofit

Why choose this company Ideal for:

• Best for mission-driven, community-focused nonprofit organizations.

Client’s review summary: (Source: AppExchange)

• Clients value the team’s deep expertise and ability to resolve complex data and platform issues effectively for non-profits.
• Their professionalism, responsiveness, and solutions-oriented mindset foster strong, ongoing partnerships that are also appreciated.

11. Ad Victorium Solutions

Ad Victorium delivers scalable Salesforce managed services with a strong focus on multi-cloud growth and continuous improvement. Their experience spans retail, manufacturing, high-tech, and healthcare, making them versatile across industries with evolving digital needs.

Salesforce expertise:

• Sales Cloud
• Service Cloud
• Marketing Cloud
• Agentforce 
• Data Cloud
• Retail Cloud
• Commerce Cloud

Certifications and credentials:

Some of their notified credentials are:

• Salesforce Partner since 2014
• 130+ certified experts

Why choose this company?

Ideal for organizations planning to expand Salesforce usage across industries like retail, manufacturing, high-tech, and healthcare.

Client’s review summary: (Source: AppExchange)

• Customers love Ad Victoriam’s deep Salesforce expertise and ability to deliver scalable, low-code solutions.
• Their clear, proactive communication keeps clients informed and engaged throughout the engagement.
• They consistently tailor solutions to business needs with strong project management and attention to detail.

12. Forténext

Forténext offers startup-friendly Salesforce managed services with a focus on AI-driven automation and cost predictability. Their structured pricing plans:

• Support
• Individual
• Growth
• Custom pricing

Salesforce expertise:

• Salesforce AI, 
• Agentforce 2.0
• Commerce Cloud 
• Sales Cloud
• Service Cloud
• Revenue Cloud
• Marketing Cloud 

Certifications and credentials:

• 120+ Salesforce experts
• 54 long-term B2B partnerships

Why choose this company?

Best for growing B2B companies seeking modern automation and structured pricing plans.

Client’s review summary: (Source: AppExchange)

• Clients value their managed service team’s knowledgeable, customer-focused nature that consistently delivers on both initial and ongoing goals.
• Their problem-solving ensures challenges are addressed swiftly with effective solutions.

13. Penrod

Penrod is a healthcare-focused Salesforce managed provider offering expertise in healthcare compliance, regulatory support, and industry-specific Salesforce workflows. Their solutions address challenges in patient journey automation, provider onboarding, case compliance, and secure data processes.

Salesforce expertise:

• Salesforce Health Cloud

Certifications and credentials:

• Salesforce Navigator Cloud Expert Healthcare 
• Navigator Cloud Expert Managed Services

Why choose this company?

• Ideal for healthcare organizations requiring compliance-focused Salesforce operations.

Client’s review summary:  (Source: AppExchange)

• Clients value Penrod’s strong grasp of healthcare businesses’ needs, timelines, and budget constraints from the outset.

14. Zennify

Zennify provides Salesforce managed services for highly regulated industries with complex compliance needs. Their service tiers:

• Responsive Admin
• Expert in the Room
• Program Services

Salesforce expertise:

• Financial Services Cloud
• Data Cloud
• Marketing Cloud
• Sales Cloud
• Service Cloud
• Agentforce
• Tableau
• Experience Cloud

Certifications and credentials:

• 580+ Salesforce certifications.

Why choose this company?

• Best suited for financial services, healthcare, and other regulated industries.

Client’s review summary: (Source: AppExchange)

• Clients like their transparent project management and collaborative approach drive successful, well-orchestrated outcomes.
• They also appreciate the focus on knowledge transfer and talent sustainability for long-term self-sufficiency.

15. Spyrosoft

Spyrosoft offers flexible Salesforce managed services that combine ongoing administration, customization, performance optimization, integration support, security governance, and bug resolution to keep your org reliable and scalable. Their experts use proactive health checks, enhancements, and feature updates to help your organization boost ROI while reducing internal maintenance costs. They also offer flexible hourly packages that start from 35 hours per month.

Salesforce expertise:

• Salesforce Commerce Cloud

Certifications and credentials:

• 15+ years of experience in Salesforce advisory

Why choose this company?

• Ideal for organizations seeking flexible hourly support without long-term overhead.

Client review summary: (Source: AppExchange)

• Based on the reviews, their clients find them reliable and transparent.

How to choose the right Salesforce managed services partner? 

1. Assess their technical depth across clouds

A strategic managed partner goes beyond basic admin support or updating workflows. The broader and deeper the capabilities a provider has, the better they can future-proof your org.

For example, if your roadmap includes Revenue Cloud, you need a provider who understands catalog alignment, quoting performance, and subscription modeling, not just workflow updates. However, certifications only prove knowledge, not delivery quality. Ask for case studies, customer success stories, or examples of automation optimizations they’ve performed for similar businesses.

2. Consider the previous client reviews:

Check for valuable insights from the chosen provider’s previous clients from their reviews on platforms like AppExchange and Clutch. This will help to understand how the provider carries out the process, the approaches (org cleanliness and technical debt) they follow, and the kind of support they extend towards their clients. 

3. Look for a proactive service model, not a reactive one:

One of the most essential things to consider is that the service provider should be proactive and reactive in their approach. It means their focus should be on preventing breakdowns, not fixing them after they impact sales, service, or reporting.

4. Review their work ethics

Your provider should operate with clear SLAs, defined escalation paths, and a predictable communication structure. For maintaining transparency and avoiding delays. 

This should include having:

• Weekly sprint reviews
• Monthly performance reports
• Structured requirement intake
• Open communication channels

Without these, work can become untracked, eventually leading to slow progress and decision delays.

5. Check for industry alignment:

A partner good with retail might not understand SaaS metrics, and someone with strong marketing automation skills may not understand CPQ. Thus, don’t overlook that industry context as it directly impacts how accurately they can optimize your Salesforce setup.

6. Avoid selection based purely on hourly cost:

Low hourly rates often mean fragmented delivery, slow turnaround, and limited strategic involvement. And businesses usually end up spending more later due to rework, technical debt cleanup. So it’s vital to evaluate the value, not just the price the provider is offering.

Benefits of collaborating with Salesforce MSPs

Let’s take a closer look at some of the benefits business entities can have by collaborating with MSPs.

1. Strategic cost efficiency

Hiring full-time specialists for every Salesforce capability, admin, developer, architect, and analyst is nowhere near cost-efficient. On the other hand service provider gives you flexible access to this entire spectrum, allowing businesses to scale expertise up or down based on demand. That too, without bearing the fixed payroll costs.

2. Consistent optimization and proactive improvements

Most companies feel that their orgs are stagnant after the initial implementation. Here, an MSP ensures the system evolves with your business by monitoring unused flows, slow-running automation, and data inconsistencies, along with implementation issues.  Plus, their continuous optimization efforts prevent organizations from technical debt and keep the orgs clean and scalable.

3. Stronger and faster execution

With almost three major Salesforce releases getting rolled out each year, businesses often feel overwhelmed and fail to adopt new features. To support and sail them through this situation, service providers carefully evaluate new release items, test relevant updates, deploy enhancements, and help teams adopt changes faster. 

4. Better data quality and governance

Data issues disrupt everything from forecasting, reporting, to even revenue operations. Thus, to mitigate this situation, providers enforce validation rules, duplicate management, field-level governance, and regular audit controls. For example, companies running multi-region sales teams benefit from an MSP monitoring data compliance across regions.

Read more: Signs Your Business Needs A Salesforce Support And Maintenance Partner

Understanding the difference between Salesforce managed partner vs. in-house admin teams

In-house Salesforce admin teams or support partners are an ideal choice for managing day-to-day CRM tasks, supporting immediate user needs, and maintaining deep familiarity with internal workflows and business logic. These teams ensure continuity and provide quick access for routine Salesforce requests, such as user management, report creation, and minor configuration changes.

However, internal teams are often stretched thin with operational demands, leaving limited capacity for strategic initiatives like automation, system optimization, or aligning Salesforce with evolving business goals.

On the other hand, support partner bring depth of expertise across Salesforce clouds, different industries, and technologies. They can complement your internal admin by taking over tasks such as optimization, development, advanced configuration, and architecture planning. This will eventually improve the business’s release readiness, integration monitoring, and long-term roadmap execution. 

So the difference is clear, the in-house Salesforce admins offer deep contextual knowledge and immediate support for daily operations. While managed partner bring specialized expertise, scalability, and proactive optimization across multiple Salesforce orgs. The right choice depends on your business goals, internal bandwidth, and appetite for innovation.

Here’s a table of differences for better understanding:

End note

Thus, selecting the right Salesforce managed service provider is not about finding a vendor; it’s about selecting a long-term partner who understands your business and can help scale your Salesforce ecosystem with precision. The right partner improves your business’s overall efficiency and helps you maximize your Salesforce investment. 

If you’re looking to hire Salesforce managed services that deliver both strategic insight and hands-on expertise, Cyntexa can support you at every stage of growth. Our team helps keep your org optimized, future-ready, and aligned with your business goals. Connect with our experts to see how we can help you get more value from Salesforce.

AUTHOR

Vishwajeet Srivastava

Salesforce Data Cloud, AI Products, ServiceNow, Product Engineering

Co-founder and CTO at Cyntexa also known as “VJ”. With 10+ years of experience and 22+ Salesforce certifications, he’s a seasoned expert in Salesforce Data Cloud & AI Products, Product Engineering, AWS, Google Cloud Platform, ServiceNow, and Managed Services. Known for blending strategic thinking with hands-on expertise, VJ is passionate about building scalable solutions that drive innovation, operational efficiency, and enterprise-wide transformation.