No, ServiceNow is not a CRM. CRM helps businesses collect and understand customer information helping businesses to better serve their customers. ServiceNow, on the other hand, focuses on managing the back-end enterprise workflows. It connects the people, systems, and workflows that allow an enterprise to work effectively.
ERP, or Enterprise Resource Planning helps organizations manage the different parts of the business like inventory, accounting, procurement, and more. While ServiceNow also has functionalities similar to ERP solutions, it cannot be categorized as an ERP tool, as it does more than that. It helps different parts of the company communicate and work together smoothly.
Yes, ServiceNow is a fully customizable ticketing system. For enterprises. It can automatically raise and assign incident tickets, track the ticket status, and ensure their prompt resolution by routing them to the right agent.
ServiceNow clientele includes businesses of all sizes from Fortune 500 companies to small businesses. Some of the well-known companies using ServiceNow include the Bank of Ireland, ElectraNet, Adidas, Delta Air Lines, Standard Chartered, and more.
In simple terms, ServiceNow is a platform that connects different parts of the businesses into a single platform. This makes it easier to see what’s going on and where improvements can be made. Furthermore, it automates routine tasks and ensures that the right people are working on the right things, improving productivity and efficiency.
Yes, ServiceNow can be used as a project management tool. It has a product called Project Portfolio Management Platform available with Strategic Portfolio Management. This units the different components of a project, ensuring everyone has the right information, and keeping the project on track.
The timeframe required for ServiceNow implementation varies for each project. The implementation process involves multiple stages such as understanding your requirements, finding the right ServiceNow consulting partner, planning the implementation phase, customization, integration, training your team, and more.