Case Study

Business Overview Our client is a leading provider of medical services with multiple hospitals and clinics across the region. They have implemented ServiceNow FSM to manage their field service operations, which include maintenance and repair of medical equipment, facility management, and on-site technical support. However, they need to work on effectively utilizing the FSM platform. […]

About The Client Operating from the United States, our client empowers individuals to overcome credit card debts and achieve financial freedom. By facilitating streamlined debt repayment solutions, they utilize Salesforce for various operations. However, data discrepancies arose from scattered information across multiple platforms, prompting the need for a cohesive data management strategy. However, their initial […]

Introduction Our client, a leading multinational consumer electronics manufacturer, has a dominant presence across North America, Europe, and Asia. Renowned for their innovative products and exceptional customer service, they’ve achieved remarkable growth in recent years, strategically expanding their product offerings and global reach. However, this very success presented a new hurdle: managing the complexities of […]

Introduction The client is a prominent financial services firm specializing in investment banking, asset management, and retail banking services. The firm aimed to overhaul its customer service operations to keep pace with the rapidly evolving financial sector and increasing customer expectations. Their customer service team operates across phone, email, social media, and in-person interactions, ensuring […]

Introduction The client is a leading healthcare provider, sought to revolutionize its IT service management to enhance operational efficiency and patient care. The organization offered various healthcare services and needed help with outdated IT systems hampering its service delivery. Challenge Some of the major challenges faced were: 1. Inefficient IT Service Management: The client’s outdated […]

About the Company Our client is a USA-based, solutions-driven firm offering creative solutions to bio-responsive technologies. They focus on providing chronic care management and monitoring of the patients remotely. In addition to this, they provide patients with medical nutrition therapy as well. Being supported by existing applications, the client wanted to integrate Salesforce Health Cloud […]

About the Company Our client operates a medical equipment business that services various healthcare providers, including Hospitals, Clinics, and Diagnostic Centers. Their physical store is in the United States, and they want to expand their operations to Europe and the United Kingdom. To achieve this, they planned to launch the business online, allowing them to […]