Commerce Cloud Implementation for Beauty & Personal Care Items

Commerce Cloud Implementation
for Beauty & Personal Care Items

Introduction

Industry

Consumer Goods

Products

Salesforce Commerce Cloud

Capabilities

Build & Implement

They were providing eCommerce services for Women Beauty and Personal Care Products. During their service, constant difficulties were faced by them towards customer support along with user experiences.

Project Challenges

The client wants us to implement a system with which they can convert more customers and provide better service. To make this procedure much progressive they want to create salesforce application and in that implementation of:

Improving the Product Recommending Options: They wanted to provide more relevant recommendations to their customers based on their recent purchase history and by understanding their interests to remain engaged with them timely.
Delayed Customer Support: Looking forward to a solution that will help the customers in getting a quicker response for the product related queries.
Improve User Experience: They were looking forward to improving shoppers experience which will help shoppers in getting more confidence in the products
Better Invoice Management: They want a better invoice management system which will save the vendors time in manually managing the invoices.

Project Solutions

We implemented the following solution to overcome the above challenges for our client

ChatBot Implementation: Implemented Einstein chatbot which will help in reducing wait times of the user requests, Save agents time in answering similar questions, and building user confidence towards the application.

VIEW COMPLETE SOLUTION

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.

Increased Customer Satisfaction

70%

Increased conversion of Leads in Accounts

70%

Increase in Average time spent on application

80%

Increased Customer Engagement

40%

Decreased the Time Taken in Designing and Finalizing of Templates

20%

Client Review

Creative and professional team

It was a great experience working with Cyntexa as they are true professionals. They easily understand your requirements and strive towards perfection when it comes to delivering the project.