The client wants us to implement a system with which they can convert more customers and provide better service. To make this procedure much progressive they want to create salesforce application and in that implementation of:
- Improving the Product Recommending Options: They wanted to provide more relevant recommendations to their customers based on their recent purchase history and by understanding their interests to remain engaged with them timely.
- Delayed Customer Support: Looking forward to a solution that will help the customers in getting a quicker response for the product related queries.
- Improve User Experience: They were looking forward to improving shoppers experience which will help shoppers in getting more confidence in the products
- Better Invoice Management: They want a better invoice management system which will save the vendors time in manually managing the invoices.
We implemented the following solution to overcome the above challenges for our client
- ChatBot Implementation: Implemented Einstein chatbot which will help in reducing wait times of the user requests, Save agents time in answering similar questions, and building user confidence towards the application.