Commerce Cloud Implementation
for Selling Custom Apparels

Introduction

Industry

Consumer Goods

Products

Salesforce Commerce Cloud

Capabilities

Build & Implement

They are a creative marketplace that caters to the creative needs of individuals and businesses and similarly who can provide high-quality designs from expert designers and unique products created by independent artists. Their core values remain intact to Customer Satisfaction, Bias of Action, Integrity, and Respect.

Project Challenges

Project Challenges

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The client wants us to implement a system with which they can convert more customers and provide better service. To make this procedure much progressive they want to create salesforce application and in that implementation of:

  • Customize Shopping Experience: They wanted to provide more features to shoppers which will help them in getting more confidence towards the product that shoppers are planning to buy from the application.  
  • Delayed Customer Support: They are Looking for a solution that will help the customers in getting a quicker response for the product related queries. 
  • Inventory Management: With the multiple stores running around in different geographical locations, it sometimes becomes difficult to maintain inventories, their availability, and their price. 
  • Relevant Product Listing: On entering some keywords which are not registered with the dictionary, the application shows only “Result Not Found”. They are looking forward to showing shoppers relevant product listings in these scenarios. 
  • Help in Marketing Activities: They were looking for some help in launching marketing campaigns and help in boosting the application performance through some SEO activities.
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Project Solutions

Project Solutions

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We implemented the following solution to overcome the above challenges for our client

  • Virtual Fitting Room: Adding more value to the user shopping experience,We’ve added the “VIrtual Fitting Room” Option which empowers shoppers to create and style their own outfits according to their unique preferences using items in the catalog.

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Increased Customer Satisfaction
75%
Increased Completed purchases
65%
Increased conversion of Leads in Accounts
60%
Increased Support and Case Management
70%

Client Review

Good time management.
People at Cyntexa knows the value for time, they delivered the project on time and with perfection.

Also view our latest Case Studies

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