Devices Management Using
Salesforce IoT

Introduction

Industry

Bio-Med Engineering

Products

Salesforce IoT

Capabilities

Build and Implement

They are one of the leading manufacturers of C-ARM Compatible Operating Tables, Surgical OT Lamps, Surgical Instruments, Critical Care Devices, Hospital Furniture, and much more. They have successfully involved themselves in setting up more than 500 hospital projects; particularly in Orthopedics, Gynecology & Obstetrics, Neuro, Vascular Surgery, Laparoscopy, Gastroenterology, Spine Surgery, and all General Surgery OTs & ICUs. Their vision is to contribute to the world’s healthcare industry with complete comprehensive and cost-effective solutions in surgical and critical care verticals.

Project Challenges

Project Challenges

without-salesforce-iot

The client wants us to implement a system with which they can provide better service. To make this procedure much progressive they want to create Salesforce application and in that implementation of:

  • Unconsolidated customer data: They were not able to find a way to establish proper engagements with their customers. The customer data was loosely scattered in the system, which made it difficult for their agents to understand the needs of their customers.
  • No data on customer behavior: They did not have data which helped them advise them their customers on how to use the services.  They were really concerned about when to take the right action, with the right customers, at the right time. 
  • Data Transfer Problems: They were not able to figure out how to export their device data in the format of their choice.
  • Issues in maintaining the code: They had to pay a fat amount to their IT department to maintain the code of their system. They were troubled with their frequent trips to the IT department for code related issues.
without-salesforce-iot
salesforce-iot

Project Solutions

Project Solutions

salesforce-iot

We implemented the following solution to overcome the above challenges for our client

  • Setup Customer Devices Profiles: Using the Salesforce IoT cloud, we created complete customer devices profiles. The data received from customer’s connected devices helped to improve customer management and facilitated engagement with them.  Sensors receive real-time data and transmit the same to keep the customer profiles updated.

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Customer engagement increased by
65%
Business Sales increased by
75%
Code maintenance cost decreased by
100%
Customer satisfaction increased by
80%

Client Review

Knowledgeable Developers
Cyntexa has solved a major problem by implementing a precise solution to our problem. They have some quick, smart, and knowledgeable developers.

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