Following are the challenges which they were facing:
- Manual Workload: Due to the manual calculation that starts from entering the data to adding a percentage of incentives it has become a tiring and stressful task for our client while using their old application. That’s why they are looking for a solution that is automated and gives a better and efficient result.
- Ineffective Management of Commission: Managing incentives effectively was a major challenge that our client was facing, entering data manually was leading to multiple errors due to which our client had to face difficulties.
- Higher Costs: Cost is a major factor that may affect any company’s profit and loss charts. While calculating incentives manually our client had to bear a high amount of cost because of the multiple errors that required more work hours to track those errors.
- Time-consuming Process: Saving time is an important factor while working in a business environment. Automation of calculation was something that our client was looking for to reduce the time consumed in the process of calculating incentives based on the number of credit cards they have issued. So that there should be no more delays in distributing incentives.
- Manage Agents Performance: While distributing incentives our client wanted to track the performance of their employees which was not possible right now. Our client was looking for a solution where they can easily evaluate their employee’s performance.
We implemented the following solution to overcome the above challenges for our client.
- Automated Incentive Calculation: To help our client with the automated calculation of incentives we introduced our client to an application developed by Cyntexa called Easy calculation of incentives we Incentivizer that allowed our client to automatically calculate the incentives of their employees for the opportunities that have a status as closed-won.