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Driving Intelligent Insights: A Case Study on Einstein Dashboard and Mobile App Implementation

June 16, 2020
Industry
Manufacturing
Products
Sales Cloud and Einstein Analytics Plus
Services
Salesforce Implementation Services
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About the Company

Our esteemed client is a US based glass manufacturer whose bestselling products are solar control and fire resisitance glass. They supply their products to various businesses and also directly to customers, across the country and accross Canada. They provide additional services as well like glass polishing, servicing and maintenance.

The client demanded customized dashboard solution for different business operations like Sales, service and marketing.

Challenges

Our client faced various challenges for which they wanted a customizable solution.

They requested to implement different dashboards for different business operations like sales, marketing, service and a seperate dashboard for administration. Each dashboard should be capable of showing multiple comparisons.

Focusing on the sales dashboard, they wanted to analyze the sales performance, to facilitate data driven decision making. The client demanded a comparative analysis between the accounted and un-accounted data and between the targeted and actual sales done.

Moving further, to restrict the irrelevant users from accessing the dashboard, the client requested to implement filters which should be hidden or locked.

At last, the client wanted their users to access these dashboards through tehir smartphones with all the reports available.

Solutions

After gaining an understanding of all the challenges faced by our client, we implemented Einstein Dashboard to cater all of them. It is a cloud-based solution which helps businesses to create interactive dashboards with analytical capabilities. This helps the users to get a better understanding of their data and where improvements are required.

We started by creating smart dashboards focusing on the sales, marketing and admin departments. It is easy to customize charts and graphs based on the data and requirements of the user.

To allow only the admin to access the dashboard and perform changes onto it, we created a global filter which is hidden by the users, so they can only view their respective departments’ dashboard.

Moving further, the admin dashboard was designed in a way where they can perform comparison between data just by a click on the widgets and according to their requirements. It also included a country map to show sales from different regions, in a percentage of revenue generated to focus on areas resulting in maximum sales.

For the sales department, two dashboards were created. One focused on performing the comparison between the current and expected revenue. The other dashboard catered diffierent comparisons and the source of sales.

Empowering the mobile utility, we customized each dashboard for most versions of smartphones which made it easy for the users to access them anytime, anywhere.

Testimonial

“Cyntexa’s team was very attentive to all our needs. The results they delivered were satisfying and catered to all our challenges. The delivery of the project was also on time with quality results. Happy to work with Cyntexa.”

Benefits

  • User friendly and easy to handle dashboards.
  • Amazing user experience.
  • Mobile versions of dashboards made it easy to access them anytime, anywhere.
  • Efficient report and analysis helped the sales and marketing executives to know the areas of strength and improvements.
80%

Decrease in Scheduling Time

60%

Increase in Data Accuracy

85%

Decrease in Reporting Time

75%

Increase in Productivity

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