Following are the challenges which they were facing:
- Creating Robust Architecture and Pricing Management: The client was looking for a robust infrastructure system that could scale with their specific scheduling needs and incorporate a range of other customer-facing functions, including pricing.
- Need for User-friendly UI and Appointment Booking System: They wanted us to create a highly customized, fully-branded employee-facing user interface that would be easy for internal users to learn to use, with a proper appointment booking system.
- Integrating FSL with Back-end Systems: They wanted to integrate FSL with existing back-end systems, including SAP ERP, through an APIM hub created by them, making it possible to completely integrate scheduling and pricing with customer data, and expose the scheduling API to a customer self-scheduling UI.
We implemented the following solution to overcome the above challenges for our client.
- Robust Salesforce Architecture and Pricing Mechanism: We created a robust scheduling and pricing system to support their 100,000 concurrent users, which includes the company’s 20,000 associates, call center employees, and end customers. We also ensured the pricing mechanism would be agile and configurable to support price changes, seasonal discounts, and coupons in the most efficient way, and accommodate the thousands of SKUs involved in making appointments for the full range of services and products.