Implementation of Salesforce Health
Cloud Epic Integration
Introduction
Industry
Healthcare
Products
Salesforce Health Cloud
Capabilities
Build & Implement
Our client runs a successful healthcare organization in the United States.
They provide high-class health care services to their patients.
Project Challenges
Project Challenges
The client wants us to implement a system in which they can keep track of all the information of their patients, providers, payers and medical staff. To make this procedure much progressive they want to create salesforce application and in that implementation of:
- Health cloud – To keep track of patients and other care team members.They wanted a way out so that the patient, their close relatives, and the medical team could coordinate for better patient care. They faced issues in tracking insurance details related to a patient. They wanted a solution so that the insurance details could be accessed easily.
- Integration with EPIC- They wished to integrate with EPIC to get all the clinical information related to their patients in one place.
- Automations and Timeline view Setup – They wanted automation for reminding patients about important events. They wanted to track history related to a patient in an easy manner.
- Reports and Dashboards – They wanted to track patient referrals and get some reports on them.
Project Solutions
Project Solutions
We implemented the following solution to overcome the above challenges for our client
Project Results
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Reduced manual work of reminding patients about upcoming events
Reduced the time to create the emails by
Hence, it reduced the overall cost by
Increased Customer Engagement
Decreased the Time Taken in Designing and Finalizing of Templates
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