Implementation of
Salesforce Non-Profit Success Pack

Introduction

Industry

Animal Welfare NGO

Products

Salesforce NPSP

Capabilities

Build and Implement

They are one of the first humane societies to be established in the UK and is, today, one of the largest in the world. Headquartered in London, they maintain a strong local presence, and with programs that extend their anti-cruelty mission across the country, they are recognized as a national animal welfare organization. They are a privately funded 501(c)(3) not-for-profit corporation. Their mission is to provide effective means for the prevention of cruelty to animals throughout the United Kingdom.

Project Challenges

Project Challenges

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The client wants us to implement a system with which they can provide better service. To make this procedure much progressive they want to create Salesforce application and in that implementation of:

  • Complexities in managing the data: They had various types of data from donor household info to volunteer and donation history, data of members of nonprofit, organizational data, and much more. They were facing complexities in managing the data as it was highly inconsistent, causing poor results, duplicative efforts, and wasted time.
  • No system to track the opportunities and grants: They did not have any proper system to track the donations and manage grants. They were facing problems in keeping a track record of opportunities coming in.
  • Engagement Problems: They were managing the events manually, which was making it very difficult to engage members through events, programs, and conferences.
  • Choosing the right volunteers: They found it challenging to understand and allocate the right task to the right people at the right time. They were very unsure about utilizing their resources effectively.
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Project Solutions

Project Solutions

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We implemented the following solution to overcome the above challenges for our client

  • Effective Management of Data: Using the constituent management feature of Salesforce NPSP, we divided and categorized the data into various constituents (supporters, clients, members, partners, etc). It helped the client use the data more effectively to bring in more opportunities and organize future programs effectively.

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Engagement among the organization members increased by
75%
Agents’ efficiency increased by
65%
Events and programs’ effectiveness increased by
80%
Resources utilization improved by
90%

Client Review

Fast Delivery
We had an urgent requirement and the team at Cyntexa was super quick to implement and delivered it before time.

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