Implementation of Salesforce Vlocity Communications Cloud

Implementation of Salesforce
Vlocity Communications Cloud

Introduction

Industry

Education

Products

Vlocity Communications Cloud

Capabilities

Build and Implement

The client has an online course consultation portal where they get a huge number of inquiries for getting the course quotation. They were using Salesforce Service Cloud for their business.

Project Challenges

Following are the challenges which they were facing:

Lack of request handling: It was very difficult to handle a huge number of requests as all the information was gathered under various objects. The average client handling time was more, which resulted in a loss of revenue.
CPQ was not correctly implemented, it took a lot of time to gather the information about the past order and if there was a request to create a new offer then it was not done efficiently.

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Project Solutions

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We implemented the following solution to overcome the above challenges for our client

Capture and validate the new requests: Vlocity allows us to move, add, create and delete the requests based on the required service, and the received request is also checked on the basis of service request.

VIEW COMPLETE SOLUTION

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.

Request Handling time reduced by

60%

Increase in customer retention by

50%

Increase in revenue by

40%

Client Review

Expert Team

The team at Cyntexa is expert in every domain. We had a requirement for Vlocity Communications Cloud, the team were quick to learn it and implement it, considering its a relatively new addition in Salesforce.