Implementation of Salesforce
Vlocity Communications Cloud
Introduction
Industry
Education
Products
Vlocity Communications Cloud
Capabilities
Build and Implement
The client has an online course consultation portal where they get a huge number of inquiries for getting the course quotation. They were using Salesforce Service Cloud for their business.
Project Challenges
Project Challenges

Following are the challenges which they were facing:
- Lack of request handling: It was very difficult to handle a huge number of requests as all the information was gathered under various objects. The average client handling time was more, which resulted in a loss of revenue.
- CPQ was not correctly implemented, it took a lot of time to gather the information about the past order and if there was a request to create a new offer then it was not done efficiently.


Project Solutions
Project Solutions

We implemented the following solution to overcome the above challenges for our client