Payment Processing with Sales Cloud

Introduction

Industry

Education

Products

Salesforce Sales Cloud

Capabilities

Build & Implement

Our client is an Oracle Gold Partner and offers the strength of an authorized Oracle solution provider while maintaining the agility of a small company with the ability to deliver. They provide project portfolio management, contract management, and scheduling solutions.

They didn’t have any CRM platform solution to manage their prospect’s data and reach out to them in an effective manner.

Project Challenges

Project Challenges

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Earlier they were using Eventbrite to act as a portal where students/users can register for any educational event. Eventbrite was working as middleware between their website and event registration. But there were few limitations of using EventBrite and because of which the client wanted to switch on their own Salesforce.com website to register for any event.

  • Sales cloud – To keep track of leads and students who did not successfully complete the payment but visited their website for a particular event.
  • Extra Processing Fee to EventBrite per ticket – With the use of Eventbrite as a middleware, it was charging its own fee per paid ticket and it was 3.5% + $1.59. It was a pain point for our client to pay this amount for each and every ticket bought on their website for training events.
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Project Solutions

Project Solutions

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We implemented the following solution to overcome the above challenges for our client

  • Prospect students and Alumni Management Application – We implemented the Salesforce environment for them with the goal that they could easily store the data of a prospect including the information of specific courses they are interested in and visualize the list of people who are pursuing courses in the university. With the goal that they can target students. They likewise put away the data of Alumni alongside what they gained from us and in which specific year. We have implemented this application so that they can keep track of students, prospects, and Alumni as well.
  • Implement their own force.com site for ticket registration – We implemented this by creating a force.com site for the ticket registration which saved them from paying extra amount per paid ticket to EventBrite. 
  • Integrated Payment gateway with force.com site – We implemented the payment gateway on their force.com site by ‘Authorize.net’. Because of this solution, their middleware fee was not completely waived off but it was reduced to a very good level.

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Our solution boosted our client’s reach to the right students by
40%
Reduced the transaction fee paid per ticket to

65%
Increased Customer Engagement
40%
Decreased the Time Taken in Designing and Finalizing of Templates
20%

Client Review

Ever Present Team
They had a wonderful team working on our project. The team was always present to complete the project on time.

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© 2020 Cyntexa Labs Pvt. Ltd. All Rights Reserved.

© 2020 Cyntexa Labs Pvt. Ltd. All Rights Reserved.