About the client
Our client is a leading healthcare services provider in the UK. With 36 facilities, 4000 operational beds, and over 400 diagnostics centers, they offer a wide range of integrated healthcare services. Their services span the entire healthcare spectrum, from clinics to quaternary care facilities, and include various ancillary services. Guided by a vision to be globally respected for clinical excellence and distinctive patient care, they are committed to delivering high-quality healthcare services. The client’s vision is to be globally respected for clinical excellence and distinctive patient care.
Challenges
Being one of the leading healthcare providers, the client experienced the following challenges;
The patients were oblivious to what was beneficial for them or harmful to their health. This made it hard for doctors to provide the best care.
Next, there needed to be a solution for retrieving patient data. Doctors could only see patient reports during appointments, not in real time. This restricted their ability to keep a regular eye on the patient’s health.
Another challenge was managing appointments. It was crucial to handle this efficiently to lessen the impact on patients and staff.
Additionally, keeping track of patient records was difficult. Without a complete medical history, doctors struggle to make the best clinical decisions. This also meant doctors spent more time with each patient.
Finally, the high number of phone calls to service agents made it tough to connect with patients for feedback and notifications.
In summary, the client faced these challenges:
- Patients lacked awareness about their health
- Doctors couldn’t access real-time patient data
- Managing appointments was difficult
- Keeping track of patient records was a challenge
- The high volume of phone calls to service agents
Solutions
To address the challenges faced by our client, we implemented several solutions:
- Personalized system: We created a user-friendly system that enables patients to take better care of their health. It provides reminders, assigns tasks, and provides help that patients can access on any device.
- Real-time patient data: We connected wearable devices to the Health Cloud. This allows doctors to see up-to-date patient data like glucose levels. With this information, doctors can provide better care and improve patient health.
- Appointment scheduling: We made a feature in the Health Cloud that helps manage appointments. It allows doctors to see their patients and decide which tasks are most important. This means patients with serious conditions can get appointments sooner.
- Patient history: We made personalized care plans and reviewed health timelines. This provides doctors with a full view of a patient’s history and helps them make decisions faster.
- Efficient support system: We made a system that allows service agents to review all open cases and tasks. It guides calls and uses smart recommendations to help patients. This increases patient loyalty and satisfaction.
Testimonial
“Cyntexa delivered a high-quality project. The team has great listening and management skills, and despite a significant time difference, they were responsive and easy to reach.”
Benefits
- Improved patient engagement
- Improved decision making
- Efficient care delivery with real-time data
- Prioritize care to patients with severe conditions
- Reduced workload for staff
