Service Cloud
Implementation

Introduction

Industry

IT Services

Products

Salesforce Service Cloud

Capabilities

Implement

The customer is a leading provider of cloud computing services in the US. They develop intelligent automation and networking applications for Software-Defined Wide Area Networks. They deliver high-security, high-data transfer capacity, and real-time applications that are required in the present workforce.

Project Challenges

Project Challenges

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The client wants us to implement a system with which they can provide better service. To make this procedure much progressive they want to create Salesforce application and in that implementation of:

  • Service Cloud Implementation – The customer was looking to implement Salesforce Service Cloud and want to migrate its customer service platform to Salesforce.
  • Management tool – The Customer wanted to make a management tool like structure in Salesforce that would permit all information to be accessible by their Sales, Service Delivery, Finance, and Executive teams.  
  • Case management – The Customer also needed a case management system where they could create, manage, track, and report their client inquiries.
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Project Solutions

Project Solutions

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We implemented the following solution to overcome the above challenges for our client

  • Service console – With the implementation of the service console, the customer has the ability to view conveniently each case. With the functionality to showcase state and history, the service console describes their client’s account information

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Increased Customer Satisfaction
25%
Increase in customer retention by
40%
Executives’ productivity increase by
50%
The case management system helped executives in faster case resolution by
30%

Client Review

Excellent job done by Cyntexa!
I would recommend Cyntexa to everyone, they implemented the Salesforce functionalities on our business process very seamlessly and everything was perfect.

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