Service Cloud
Implementation
Introduction
Industry
IT Services
Products
Salesforce Service Cloud
Capabilities
Implement
The customer is a leading provider of cloud computing services in the US. They develop intelligent automation and networking applications for Software-Defined Wide Area Networks. They deliver high-security, high-data transfer capacity, and real-time applications that are required in the present workforce.
Project Challenges
Project Challenges
The client wants us to implement a system with which they can provide better service. To make this procedure much progressive they want to create Salesforce application and in that implementation of:
- Service Cloud Implementation – The customer was looking to implement Salesforce Service Cloud and want to migrate its customer service platform to Salesforce.
- Management tool – The Customer wanted to make a management tool like structure in Salesforce that would permit all information to be accessible by their Sales, Service Delivery, Finance, and Executive teams.
- Case management – The Customer also needed a case management system where they could create, manage, track, and report their client inquiries.
Project Solutions
Project Solutions
We implemented the following solution to overcome the above challenges for our client
Project Results
Witness the increase in productivity and reduction in time upon successful delivery of the project.
Increased Customer Satisfaction
Increase in customer retention by
Executives’ productivity increase by
The case management system helped executives in faster case resolution by
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