About the client
Our client operates a car rental business that offers various car rental services across the United Kingdom. They had been leveraging Salesforce to manage their car rental business operations. The company’s primary objective was to cater to the largest audience possible with its car rental services across Europe. However, the existing inefficient payment platform made it challenging for the client to achieve the set goals. To address this challenge and expand their business in Europe, they are actively searching for a faster and more secure payment processing platform that could be integrated with Salesforce.
Challenges
Since the client is dealing with car rental services for multiple locations, that’s why they encounter a payment processing challenge.
The client’s primary issue is currency exchange rates because they must leverage a reliable payment gateway. They could not accept different currency payment modes, leading to deviating from the efforts to expand his car rental service business across Europe.
Secondly, the client was vigilant about payment fraud when dealing with global payments. Hence, he was seeking a solution with robust fraud detection systems to prevent fraudulent transactions.
Additionally, since the client is running a car rental service business, he was paying processing fees to the platform while accepting customer payments. These payments vary by client and country.
Further, while accepting customer payments, the client paid some amount to the platform, affecting their ROI.
In summary, the client major was facing these challenges:
- Ensuring security compliance in adherence to regulations.
- Currency exchange rate when dealing with global customers.
- Eliminate processing fees incurred when accepting payments from customers.
Solutions
We have integrated the ChargeOn product to address the challenges faced by the client providing the car rental business, especially concerning payment processing through Stripe. This solution brings a cascade of advancement in client business.
With this integration, the client can support multi-currency to accommodate payments in different currencies from any location globally. Also, it helped the client to expand his car rental services across Europe without being restricted by currency limitations.
Additionally, the ChargeOn integration allows the client to leverage Stripe’s built-in fraud detection tools and features. Since Stripe employs advanced machine learning algorithms to identify and prevent fraudulent transactions, the client can ensure a secure payment processing solution for global commerce, adhering to security compliance with industry regulations.
Further, our experts negotiate with Stripe to lower processing fees, especially for high-volume transactions or specific regions where the client operates. This has improved the car rental business’s overall return on investment (ROI).
Also, the team closely works with Stripe to optimize payment flows and reduce friction in the payment process. Streamlining the payment experience can positively impact customer satisfaction and indirectly increase revenue.
Testimonial
“The delivery manager understood our challenges well and suggested solutions that helped us expand our business in the region. I never thought of getting the services beyond our expectations. Cyntexa helped us achieve our objectives and assisted us in every step to avoid disputes. Their expertise and domain experience contribute to our business growth.”
Benefits
- Securely made payments without compromising the data
- Make and accept payment from one platform within Salesforce
- Easily add discounts, tax, and other charges to the invoice
- It is easy to make payments within the Salesforce
