How Retail Brands Are Reinventing Customer Journeys with Loyalty Programs

Loyalty programs were built for the past. Your customers have moved on. Today’s APAC shoppers expect personalization, trust, and recognition at every touchpoint. Points alone won’t cut it. In this on-demand session, Salesforce and Cyntexa reveal how top retail brands are modernizing loyalty, from fixing what’s broken to scaling what works.

Why You Shouldn't Miss This

Unlock what stops retailers in building long term loyalty

Curated for APAC retail leaders looking to boost loyalty

Exclusive insights from Salesforce India experts

Key Takeaways from the Session:

  • Why do traditional loyalty models silently drain revenue and how to stop it?
  • Transforming B2B and B2C Retail Loyalty with Salesforce Loyalty Management
  • Revenue first loyalty patterns that shapes the consistency of loyal customers
  • Real-life frameworks (like the 3M model) shaping high-impact retail loyalty today
  • A look into how brands are using Data, AI & Loyalty to recover disengaged customers in real time
  • Real-world examples from brands like Keells, Ample, ITA Airways, etc.
Fill out the form to access the presentation.
Salesforce Developer

Our Speakers

 Tech Evangelists- Appinventiv
Shrey Sharma
CEO, Cyntexa | S2 Labs
Called the “Salesforce Hulk”, Shrey is a popular name in the Salesforce community who founded Cyntexa in 2018. He is a content creator and runs his own Salesforce training company.
 Tech Evangelists- Appinventiv
Eshant Mishra
Director - Salesforce Digital Experience Business
Leads teams delivering digital transformation and loyalty-driven strategies that elevate customer experience, engagement, and market growth across India.

Your Exclusive Takeaways:

On-Demand Webinar Recording.

Webinar Deck PPT + Retail Loyalty Trends 2025.

Access to a Private 1:1 Loyalty Strategy Session.

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