How Retail Brands Are Reinventing Customer Journeys with Loyalty Programs

Loyalty programs were built for the past. Your customers have moved on. Today’s APAC shoppers expect personalization, trust, and recognition at every touchpoint. Points alone won’t cut it. In this on-demand session, Salesforce and Cyntexa reveal how top retail brands are modernizing loyalty, from fixing what’s broken to scaling what works.

Why You Shouldn't Miss This

Unlock what stops retailers in building long term loyalty

Curated for APAC retail leaders looking to boost loyalty

Exclusive insights from Salesforce India experts

Key Takeaways from the Session:

  • Why do traditional loyalty models silently drain revenue and how to stop it?
  • Transforming B2B and B2C Retail Loyalty with Salesforce Loyalty Management
  • Revenue first loyalty patterns that shapes the consistency of loyal customers
  • Real-life frameworks (like the 3M model) shaping high-impact retail loyalty today
  • A look into how brands are using Data, AI & Loyalty to recover disengaged customers in real time
  • Real-world examples from brands like Keells, Ample, ITA Airways, etc.
Fill out the form to access the presentation.
Salesforce Developer

Our Speakers

 Tech Evangelists- Appinventiv
Shrey Sharma
CEO, Cyntexa | S2 Labs
Called the “Salesforce Hulk”, Shrey is a popular name in the Salesforce community who founded Cyntexa in 2018. He is a content creator and runs his own Salesforce training company.
 Tech Evangelists- Appinventiv
Eshant Mishra
Director - Salesforce Digital Experience Business
Leads teams delivering digital transformation and loyalty-driven strategies that elevate customer experience, engagement, and market growth across India.

Your Exclusive Takeaways:

On-Demand Webinar Recording.

Webinar Deck PPT + Retail Loyalty Trends 2025.

Access to a Private 1:1 Loyalty Strategy Session.

Dive Deep Into Salesforce Here

Read the latest Salesforce news and get deeper insights into the Salesforce world with our blogs.

How to Choose the Right Salesforce Development Partner Banner Img
December 2, 2025

How to Choose the Right Salesforce Development Partner in 2026 

When companies like Spotify, PepsiCo, and Standard Bank boost advertising productivity with Salesforce, the impact comes not just from the platform but from how well it is implemented. Behind every effective setup is a development partner who understands the business and builds with the right architecture and technical depth. As Salesforce evolves into a multi-cloud, […]

December 1, 2025

Heroku Vibes Explained: Building Apps with Just a Description

Heroku Vibes Banner

Heroku Vibes is an AI-powered application generator that builds and deploys complete apps from natural language prompts. It provisions infrastructure, writes code, and delivers a live URL within minutes. This blog explains how Vibes works and how businesses can scale these prototypes with expert Heroku architecture.

What is Heroku Applink Banner
November 27, 2025

What is Heroku AppLink? Everything you need to know

Heroku AppLink is the newest way to connect Salesforce with custom Heroku applications securely, instantly, and without middleware. This guide explains what AppLink is, how it works, its user modes, setup methods, and real business use cases for building scalable, high-performing enterprise systems.

November 26, 2025

10 ServiceNow Influencers You Should be Following in 2026

ServiceNow influencers banner image

Stay updated on the latest happenings in the ServiceNow ecosystem by following these experts who regularly share valuable insights.

How to integrate Constant Contact and Salesforce Banner Image
November 25, 2025

Constant Contact Salesforce Integration: The Only Guide You’ll Need

Connect Constant Contact with Salesforce to sync contacts, track email engagement, and automate nurturing. Learn key benefits, setup steps, and best practices to avoid data issues and improve sales results.

November 24, 2025

Heroku AI Platform as a Service Explained: A New Way to Build Smart Apps

Heroku AI Platform as a service banner

Heroku AI Platform introduces AI models, agents, vector search, and smart development tools to help you build intelligent, automated apps quickly. This guide explains its core features, benefits, and real-world use cases.

What is Heroku
November 19, 2025

What is Heroku? Understanding the platform and how it works

Heroku is a fully managed Platform as a Service (PaaS) that lets developers build, deploy, and scale applications without managing servers or infrastructure. This guide explores Heroku’s architecture, how it works behind the scenes, its benefits, limitations, pricing, and why it remains a preferred choice for startups, developers, and enterprises especially those using Salesforce.

November 18, 2025

10 Salesforce Influencers You Should Follow in 2026

Salesforce influencers banner image

Keep yourself updated with the latest happenings in the Salesforce ecosystem by following these influencers who regularly share expert insights.

ServiceNow AI Agents in customer support banner image
November 14, 2025

How Organizations are Leveraging ServiceNow AI Agents in Customer Support?

Discover how organizations across industries are leveraging ServiceNow AI Agents to automate support, resolve issues faster, and deliver seamless customer experiences.

ITIL vs ITSM banner image
November 14, 2025

ITIL vs ITSM: Here’s the Difference

Discover the differences between ITIL & ITSM and understand how they work together to build an efficient IT service management ecosystem.

X