How Retail Brands Are Reinventing Customer Journeys with Loyalty Programs

Loyalty programs were built for the past. Your customers have moved on. Today’s APAC shoppers expect personalization, trust, and recognition at every touchpoint. Points alone won’t cut it. In this on-demand session, Salesforce and Cyntexa reveal how top retail brands are modernizing loyalty, from fixing what’s broken to scaling what works.

Why You Shouldn't Miss This

Unlock what stops retailers in building long term loyalty

Curated for APAC retail leaders looking to boost loyalty

Exclusive insights from Salesforce India experts

Key Takeaways from the Session:

  • Why do traditional loyalty models silently drain revenue and how to stop it?
  • Transforming B2B and B2C Retail Loyalty with Salesforce Loyalty Management
  • Revenue first loyalty patterns that shapes the consistency of loyal customers
  • Real-life frameworks (like the 3M model) shaping high-impact retail loyalty today
  • A look into how brands are using Data, AI & Loyalty to recover disengaged customers in real time
  • Real-world examples from brands like Keells, Ample, ITA Airways, etc.
Fill out the form to access the presentation.
Salesforce Developer

Our Speakers

 Tech Evangelists- Appinventiv
Shrey Sharma
CEO, Cyntexa | S2 Labs
Called the “Salesforce Hulk”, Shrey is a popular name in the Salesforce community who founded Cyntexa in 2018. He is a content creator and runs his own Salesforce training company.
 Tech Evangelists- Appinventiv
Eshant Mishra
Director - Salesforce Digital Experience Business
Leads teams delivering digital transformation and loyalty-driven strategies that elevate customer experience, engagement, and market growth across India.

Your Exclusive Takeaways:

On-Demand Webinar Recording.

Webinar Deck PPT + Retail Loyalty Trends 2025.

Access to a Private 1:1 Loyalty Strategy Session.

Dive Deep Into Salesforce Here

Read the latest Salesforce news and get deeper insights into the Salesforce world with our blogs.

August 28, 2025

When to Use IT Staff Augmentation to Drive Growth in Financial Services?

IT Staff Augmentation in Finance Banner image

IT staff augmentation helps financial sectors boost agility and growth by adding expert talent for compliance, automation, cybersecurity, and digital transformation without overburdening internal teams.

Stats that explain why organizations are turning to staff augmentation for IT hiring needs banner image
August 22, 2025

30 Stats That Explain Why Organizations Are Turning to Staff Augmentation for Fulfilling IT Hiring Needs

Discover statistics that explain why organizations are turning to staff augmentation to overcome skill gaps and fulfill project-based needs.

August 21, 2025

ServiceNow Sales & Order Management: A Complete Guide

ServiceNow Sales & Order Management Banner Image

Discover ServiceNow Sales & Order Management (SOM), it's features, benefits, pricing, and how you can leverage it to increase sales velocity and grow revenue.

ServiceNow Legal Service Delivery Banner Image
August 18, 2025

ServiceNow Legal Service Delivery (LSD): A Complete Guide

Discover ServiceNow Legal Service Delivery (LSD), it's features, benefits, and real-world use cases to streamline legal operations and improve compliance.

What Is Salesforce to Salesforce Integration Banner
August 14, 2025

What Is Salesforce to Salesforce Integration and When Do You Need It?

Explore Complete Guide to Salesforce to Salesforce Integration: approach, benefits, best practices and more.

August 6, 2025

What You Need to Know About Salesforce+

What You Need to Know About Salesforce+ Banner Img

Explore the complete guide to Salesforce+, explore it's core features, understand why it matters, and learn how to get started with it.

Dreamforce 2025: Your Complete Guide Banner
August 2, 2025

Everything To Know About Dreamforce 2025

Everything You Need to Know about Dreamforce 2025: What is the Dreamforce 2025 agenda? And what to expect?

August 1, 2025

How to Integrate Box with Salesforce (And Why It Matters)

How to Integrate Box with Salesforce Banner Img

You are already using Salesforce for customer relationship management and Box for secure document management. Using these two powerful platforms separately creates operational inefficiencies. While Salesforce Files offers basic document storage within records, it falls short when it comes to advanced collaboration, real-time editing, and enterprise-scale storage needs. As a result your teams spend countless […]

ServiceNow AI Agents in Human Resources Banner Image
July 29, 2025

How Organizations are Leveraging ServiceNow AI Agents in Human Resources (HR)?

Discover how organizations across industries are leveraging ServiceNow AI Agents to streamline human resource (HR) operations and elevate employee experiences.

July 25, 2025

ServiceNow vs Freshservice: Ultimate Comparision of IT & AI-powered Capabilities

ServiceNow vs Freshservice banner image

The ultimate ServiceNow vs Freshservice guide. Learn how they compare across ITSM, ITOM, and ITAM offerings, and choose the best IT management platform.

X