Salesforce Introduces Trailhead For Slack

October 4, 2021 eye-glyph 78

From September 21 to September 23, 2021, the Dreamforce event happened in San Francisco. It is an event that is exclusively held by Salesforce and is known to be one of the biggest tech conferences in the world. This event is actually for four days and nights and is scheduled to be full of networking opportunities for the people who are or wish to be a part of the Salesforce Platform, the world’s largest CRM platform. There are sessions, keynotes, parties, and casual meetings for all 4 days and nights. 

Since it was both an in-person as well as a virtual event, many connected with Dreamforce 2021 events through Salesforce+, which is an all-new online streaming service brought up exclusively by the Salesforce platform.

Before this particular event, Salesforce brought a lot of new changes. Salesforce completed the acquisition of Slack by 21st July 2021 and as of August 2021, Salesforce introduced new Slack Integrations. Moreover, Salesforce has also announced the upcoming first set of features that would easily integrate with the Slack platform, including Marketing Cloud, Service Cloud, Sales Cloud, and Tableau. 

And now, during the Dreamforce Event, Salesforce came up with some more interesting news. It has announced new capabilities that aim to empower every department along with the industry to build a digital HQ and New Slack innovations that will further enhance collaborations including Trailhead for Slack.

Are you also eager to learn more about Trailhead for Slack? Well, let’s first understand more about Trailhead and Slack, before moving towards this bigger news.

About Trailhead

Trailhead has provided a global revolution in the online learning of Salesforce and was launched in 2014. This platform aims to break down the barriers which would make it easy to learn and further create an equal and accessible way into the Salesforce ecosystem and that too for anyone with an internet connection. The Salesforce credentials provided by Trailhead include everything from administrators to developers, marketers to architects, consultants, analysts, sales and services roles, and all the other small credentials involved in between.

With the help of Trailhead, any candidate can enjoy the following benefits: 

  • Learning various in-demand skills that would be further required to build a career or land a position in the Salesforce ecosystem, with no necessities of any degree. Also, with the same comes gamification with points and badges that would surely make learning fun.
  • Earning credentials (such as a role-based Salesforce Certification or a real-world business challenge via a super-badge) would prove anyone’s Salesforce expertise, building their resume, while also giving them quite a competitive edge in the job market. 
  • Connecting with the global Trailblazer Community of learners would be required for mentorship, collaboration, and job opportunities.

You can check out the complete guide to Salesforce Certifications and how to become Salesforce Certifications.

Now, let’s discuss the details regarding the Slack platform.

About Slack

Slack is a well-known cloud-based collaboration software that has been working primarily as a messaging platform. It works as an instant messaging app and can easily integrate various files or types of files and even third-party applications. It is very useful to companies that work remotely and use remote teams, either working from home or based on offices located in different places and even continents.

Its parent company is Slack Technologies, which laid its foundation in 2009. Its headquarters are in Vancouver, British Columbia, Canada. Its CEO is Stewart Butterfield.

In simpler terms, Slack has been termed as the collaboration hub that can bring the right people together who have all the right information and tools which would help in getting work done properly. 

There are millions of people around the world who are using the Slack platform which would help in connecting their teams, unifying their systems, and further driving their business forward.

Now, let’s move on and discuss the main topic ‘Trailhead for Slack’ and understand what it is all about.

Read Also: Comprehensive Guide To Integrate Slack With Salesforce

What does Trailhead for Slack mean?

As discussed in the above sections, Trailhead is a free online learning platform for Salesforce that also aims to provide an equal pathway for anyone eager to learn and gain the skills that will be needed for this “digital imperative”. On September 21, 2021, came the great news of the launching of Trailhead for Slack. Though the same, Salesforce will be able to power up a new way for the companies which would help them in enabling their teams to be skilled with the Salesforce platform directly in their Digital HQ (Headquarters).

With the help of ‘Trailhead for Slack’, companies will now be able to drive empowerment, onboarding, and re-skilling in new channels which would enable on-the-job learning of its employees from anywhere. With quite a simple Slack slash command, the employees of an organization that uses the Slack platform would be able to discover as well as share relevant Trailhead content. This would be enabled by accelerating the learning of employees with set reminders and also providing recommendations that are powered by Einstein. 

Also, the organization would also be able to track the progress of their employees with favorite and assigned content, and that too without the need to ever leave their digital HQ.

Now, let’s move on to its features.


Trailhead for Slack has now been made available both on desktop and mobile, and its features are briefly discussed as follows:

Trailhead or slack feautures
  • Trailhead Search Slash Command: The learners would be able to search, share, and favorite Trailhead along with my Trailhead content with a simple slash command which would help them reach their goals easily.
  • Recommended Learning: With the help of Einstein, Trailblazers would be able to discover new skills with customized content recommendations, and that too directly in the Home Tab.
  • Home Tab: The individuals would also be able to view their learning at a glance which would further have Trailblazer rank, favorited, in-progress course, recommended as well as assigned learning.


The growing ability of technology to get smarter with time along with dynamic ways of working would empower the trailblazers to be able to grow and succeed from anywhere. 

With Trailhead for Slack, individual learners, Trailblazer Community members, and my Trailhead customers would be able to easily access the learning they require and that too right from within their digital HQ.

The amazing news of Trailhead for Slack can prove to be very beneficial for those companies who are already using Slack while also partnered with Salesforce. Cyntexa is one of those companies that is a Salesforce partner and also uses Slack for connecting its several departments. 

Cyntexa is a Salesforce consulting partner and is also considered one of the top Salesforce CRM development services provider in the USA, UK, UAE, Australia, Singapore & India focusing on high-quality and scalable solutions for the most complex business problems out there. We aim to provide scalable and robust Salesforce solutions by leveraging the native capabilities of Salesforce products rather than creating custom solutions using the Salesforce platform.

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