Salesforce Launches Industries AI To Tackle Industry-Specific Pain Points Across 15 Industries

In the current changing business dynamics, fulfilling every business need is crucial. With the increasing AI use, most organizations assume if they do not leverage AI, they will get behind their competitors. Understanding the rising concerns of most businesses, Salesforce takes a step forward by announcing industries’ AI (pre-built and customizable AI capabilities), catering to industry-specific challenges and requirements to help businesses deliver value quickly. 

Industry AI is embedded in each of 15 industry clouds, allowing organizations to deploy ready-to-use AI and automate time-consuming tasks such as providing proactive alerts, streamlining inventory management, etc. Salesforce also created an AI use case library to help customers get started even today. This library has over 100 industries’ AI capabilities and will keep updating with new ones.

Let’s deep dive to gain more interesting and valuable insights from Salesforce launch industry AI.

Why Are Salesforce Industries AI Important?

Industry AI will also be used as the base for creating Agentforce agents, helpful to transform the way of work like managing customer services and inventory management. They can even work around the clock and transfer tasks to human agents whenever required. 

Salesforce report shows, “77% of business leaders fear missing out on generative AI and think they need to use AI quickly or they will fall behind competitors.” 

However, most companies do not have sufficient time or resources to create their own version of AI, especially training an AI model can be quite expensive and cost millions of dollars. Also, the problems and requirements vary in different industries that AI needs to solve.

To capitalize on every unique need, Salesforce introduces Industries AI that combines the enterprise-grade platform’s capabilities with Salesforce’s industry expertise. Also, this is integrated with Data Cloud and Einstein Trust Layer to ensure organizations utilize AI without compromising security. Industries Clouds offers tools for different services to streamline operations and drive exceptional outcomes. 

Let’s understand how businesses can use it according to their industry.

Salesforce Launched New AI Tools to Its Industry 

Salesforce has added new AI tools for industry clouds for:

Financial Services: Salesforce launches Complaint Summaries that automatically summarize customer complaints by using generative AI to transcribe customer complaints.  

Life Sciences: Candidate Auto Matching helps quickly identify the eligible participants for relevant clinical studies.

Healthcare: Salesforce’s Patient Services & Benefits Verification tool feature allows patient information on one platform, eliminating the need for switching between platforms and enabling fast secure approvals. 

Automotive: The new Salesforce feature “Vehicle Telemetry Summary” utilizes AI to monitor vehicle performance based on telematics data, so customer service agents can quickly identify maintenance issues.

Public Sector: Salesforce also announced a new feature for the Public Sector titled “Application History and Version Comparison.” Application History leverages Gen AI to provide an overview of the application including status change, history,  past outcomes, etc to simplify case management. Whereas, Version Comparison creates AI-generated summaries to understand the difference between current and past applications.  

Consumer Goods: The inventory Check feature provides delivery supervisors with the ability to create a contextualized summary to track inventory and identify problems with deliveries.  

Energy & Utilities: Salesforce introduces new AI-powered features for this industry namely “Bill History and Rate & Usage Insights.” Both features analyze customer bills and usage to identify pattern changes and assure them they are on the right plans.

Manufacturing: The Asset Service Summary feature leverages asset data to provide manufacturing service agents with details of alerts, open cases, warranty status, etc.  

Education: The new feature of Salesforce for the education industry “Requirement Inquiry & Opportunity Management” allows recruitment teams to streamline processes and engage prospective students.   

Nonprofit: For the Nonprofit industry, Salesforce’s new feature “Program Participants Notes Summaries” ensures program managers deliver personalized care to program participants and manage cases more efficiently. 

Net Zero: Salesforce’s new feature “ESG Disclosure Report Generation” for the Net Zero industry allows the generation of ESG reports easily with the help of generative AI. 

Communication: The “Quick Quote” feature allows the generation of budgetary quotes for multi-site and helps sales reps to boost efficiency and deliver personalized customer experience. 

Media and Entertainment: The new Salesforce feature “RFP Management” leverages Gen AI for the proposal process (RFP) and helps sales teams to respond quickly to proposal requests. 

On the numerous AI capabilities launches, Jeff Amann, EVP & GM at Salesforce Industries expressed, “All-size organizations can now easily get started with practical AI tools that were designed to resolve every unique need and challenge.”  

Salesforce Industries AI Innovations: General Availability

Here are the tentative dates of Salesforce Industry AI Innovations general availability: 

• ESG Disclosure Report Generation and ESG Report Accuracy Assessment for Net Zero Cloud are available now.
• Complaint Summaries, Patient Services & Benefits Verification: October 2024 
• Candidate Auto-Matching: October 2024 
• Recruitment Inquiry and Opportunity Management: October 2024
• Quote Generation: October 2024
• RFP Management: October 2024
• Bill History Insights, Rate and Usage Insights: October 2024 
• Application History and Version Comparison: October 2024 
• Program Participant Notes Summaries: October 2024 (Beta availability)
• Vehicle Telemetry Summary: February 2025
• Assets Service Summary: February 2025 
• Inventory Check: February 2025 

Final Take

As the use of generative AI advances, the need for a robust solution integrated with AI is rising. Businesses want to leverage advanced capabilities to increase their revenue and achieve goals. Thus, the launch of Salesforce Industry AI to address the pain points across all industries. This will ensure businesses of all sizes and budgets, deliver exceptional services and experiences to their customers. 

If you want to harness the full potential of Salesforce with AI, we are here to assist you throughout the journey and lead you to get the desired results.