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Make way for new possibilitiesConnect with your network of customers and workforce with
Salesforce Communities Implementation

Make Way for New PossibilitiesConnect with your network of customers and workforce with
Salesforce Communities Implementation

Provide your customers, employees and partners to connect with branded spaces in Salesforce Communities

At Cyntexa, we provide Salesforce Communities implementation services that help you engage your customers with integrated and branded services, allowing you to establish a corporate identity.

Our Salesforce Communities experts work for a CRM powered experience for you that can help you be more productive as well as create flawless and responsive digital spaces.

How can Salesforce Communities help you transform your customer engagement?

Simplified sales recruitment and customized channel structure
Address every need of the customer and manage account information
Generate revenue with effective self-service for the customers
Enable specific event portal branding to provide unique community URLs and floor plan for every event
Select the type of Community you want to build – Customer Service, Account Portal, Partner Central, Build Your Own

Our Offerings

We have in-depth knowledge and expertise in Salesforce Communities to help your business reach heights in a more accelerated, optimized and effective way.

Business Integration

At Cyntexa, we provide business integration that allows your customers to create and escalate support cases with Salesforce Communities. It infuses communities with data from all your systems that can be accessed and shared by your employees.

Lightning Bolt

We offer Lightning Bolt that creates next-generation communities with ease and simplicity of Salesforce. The communities and portals seamlessly integrate with Salesforce providing you access to Salesforce cloud and data storage.

Community Setup

Salesforce Communities can be of 4 types – Customer Service, Account Portal, Partner Central, and Custom. At Cyntexa, we help you to set up the community which suits best your needs and requirements.

Connect CMS to Community

We help you connect your external Content Management System (CMS) to your community for consistent branding, reuse of materials, and ease of maintenance. CMS Connect embeds assets from third-party CMS components, HTML, JSON, CSS, and JavaScript to customize your community.

Community Management

We offer Community Management that allows you to get access to preconfigured and customizable Salesforce Lightning dashboards. The community management console allows you to measure and analyze metrics such as adoption and engagement, most popular groups, users, and topics.

Journey Builder

We provide Journey Builder services that deliver cross-channel personalized experiences at every step of the customer lifecycle. Salesforce Communities provide you with B2C journey management to enhance your services for the customers.

Community Reporting

We provide community reporting that you can use to see short-term and long term trends in various areas of the community. It provides access to a preconfigured AppExchange package that makes reporting easier for community managers.

Automation in Communities

We provide automation services that let you share contacts, leads, and records with your partners with the Salesforce Communities. It allows you to integrate third-party systems to centralize the pricing, inventory, and avoid channel conflict with deal registration and lead distribution.

Data Sharing

We offer Data Sharing that allows you to connect with a range of people, from partners to product experts. It lets you adjust sharing settings allowing you to restrict access to only relevant information and give way to more opportunities.

Chatter Collaboration

We provide Chatter Collaboration so that you can facilitate your employees to collaborate on projects, find subject-matter experts, and get updates and more with Salesforce Communities. It gives way for you to foster an innovative workplace where anyone, anywhere, can contribute ideas.

Our Offerings

We have in-depth knowledge and expertise in Salesforce Communities to help your business reach heights in a more accelerated, optimized and effective way.

Business Integration

At Cyntexa, we provide business integration that allows your customers to create and escalate support cases with Salesforce Communities. It infuses communities with data from all your systems that can be accessed and shared by your employees.

Lightning Bolt

We offer Lightning Bolt that creates next-generation communities with ease and simplicity of Salesforce. The communities and portals seamlessly integrate with Salesforce providing you access to Salesforce cloud and data storage.

Community Setup

Salesforce Communities can be of 4 types – Customer Service, Account Portal, Partner Central, and Custom. At Cyntexa, we help you to set up the community which suits best your needs and requirements.

Connect CMS to Community

We help you connect your external Content Management System (CMS) to your community for consistent branding, reuse of materials, and ease of maintenance. CMS Connect embeds assets from third-party CMS components, HTML, JSON, CSS, and JavaScript to customize your community.

Community Management

We offer Community Management that allows you to get access to preconfigured and customizable Salesforce Lightning dashboards. The community management console allows you to measure and analyze metrics such as adoption and engagement, most popular groups, users, and topics.

Journey Builder

We provide Journey Builder services that deliver cross-channel personalized experiences at every step of the customer lifecycle. Salesforce Communities provide you with B2C journey management to enhance your services for the customers.

Community Reporting

We provide community reporting that you can use to see short-term and long term trends in various areas of the community. It provides access to a preconfigured AppExchange package that makes reporting easier for community managers.

Automation in Communities

We provide automation services that let you share contacts, leads, and records with your partners with the Salesforce Communities. It allows you to integrate third-party systems to centralize the pricing, inventory, and avoid channel conflict with deal registration and lead distribution.

Data Sharing

We offer Data Sharing that allows you to connect with a range of people, from partners to product experts. It lets you adjust sharing settings allowing you to restrict access to only relevant information and give way to more opportunities.

Chatter Collaboration

We provide Chatter Collaboration so that you can facilitate your employees to collaborate on projects, find subject-matter experts, and get updates and more with Salesforce Communities. It gives way for you to foster an innovative workplace where anyone, anywhere, can contribute ideas.

Our Process

We not only help you boost sales;
We help you boost your brand.

LISTEN

STEP 1

We do not listen to answer but to understand.

We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions.

SUGGEST

STEP 2

We believe in not only solving the problem but also the cause of it.

We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.

IMPLEMENT

STEP 3

We are not your vendors but your success partners.

We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.

ITERATE

STEP 4

Your dream becoming reality makes us happy.

We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.

What makes us
different from others?

We believe that the way you define yourself is the way the world perceives you. Hence we define ourselves as innovative leaders when it comes to Salesforce Communities implementation, customization, and development which are clearly justified by the numbers mentioned below.

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Salesforce Certified Consultants

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Industry Specialization

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Salesforce Community Cloud Implementation Projects

Industries we serve

Banking

Activate customer relationships, streamline digital lending, and elevate digital experiences across your branches with Communities.

Healthcare

Provide your customers with a personalized care journey and collaborate across the entire healthcare system.

Media

Maximize your audience engagement by providing them with relevant and engaging content

Retail

Make smarter business decisions and engage customers over all kinds of channels

Life Sciences

Secure access to in-depth drug information, keep up with emerging technology, and create better experiences for patients, physicians, and partners.

Insurance

Provide personalized offers online and offline, and stay updated on shopper preferences.

Manufacturing

Simplify complex sales processes, boost innovation with IoT, and resolve product issues faster.

Our Portfolio

Awesome
Reviews & Comments

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Quick and Effective Service!

Cyntexa is a high touch and results-oriented partner that executed a project quickly and with solid initiative. They hit our timeline, budget, and delivery objectives. Additionally, they were high touched and genuinely cared about the quality of our work (on our slack channel, hoping on early and late calls as needed). I would use them again.

Devin Bostick
CEO
LuckyTruck

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Expert Team!

Cyntexa has continuously demonstrated a high-level of Salesforce expertise and a willingness to go beyond what is necessary to ensure the project is a success.

Bryant Lau
Founder
Funnel Guage

The best experience & support!

The implementation of Salesforce at Accolend has been incredible. Cyntexa helped us to identify and relieve our biggest organizational pain points around the ways we were collecting, storing, and analyzing data, and worked with us to build the solution to our problems. Now we can take actions and shorten our delivery time. Since all The Cyntexa team members were skilled and worked fast, we enjoyed working with them and trusted their input. This is helpful for our Customers because they now have a deeper pool of experts to rely on.

Boris Grinberg
Managing Partner
AccoLend

Excellent, hard-working team!

I have nothing but praise for this team. I had a need to find a qualified person to do custom Salesforce Forecasting & Sales Insights for our Organization. Not only did they accomplish the goal but the team has a certified Salesforce expert that exceeded my expectations. The developer implemented the algorithms & formulas to my specífications, wrote test classes and provided documentation in a very timely and highly professional and friendly manner. Cyntexa has an excellent team of Salesforce developers who are hard-working and dedicated.

Anil Jogani
Sr. Director Field Operations
MetricStream

Quality & Quick Project Delivery!

Very thorough when reviewing project requirements turns around quality work very quickly. Will definitely work with again. Great work, the project went very smoothly. Helped us take all of our data which was in multiple excel spreadsheets helped us load and integrate data and Customize and create fields in Salesforce.

Kristin Harris
Project and Process Development Manager
Abstrakt Marketing Group

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Top Team!

Cyntexa is hyper-communicative, fast and does a thorough job. Cyntexa was helpful in creating a strategy for our client and worked seamlessly as a part of our team to ensure successful project delivery and launch.

Idea Center

Let’s Discuss Your Project

The gateway to your success is just a call away.

TALK TO A CONSULTANT

SUBMIT YOUR REQUIREMENTS

Frequently
Asked Questions

What is Salesforce Customer Community?

Salesforce Community Cloud is a platform that enables companies to create branded online communities. These communities can be created with the customers of the company, external partners, and employees.

What are different types of Salesforce Communities?

There are three main types of Salesforce Communities namely:

Customer Communities

Employee Communities

Partner Communities

How much is Salesforce community license?

The Customer Community license for Salesforce Communities is prices at $5 per member and $2 per login for a month. The Partner Community License costs around $25 per member and $10 per login per month.

What is Salesforce Community Portal?

Salesforce Community Portal is one of the latest versions of portals offered by Salesforce. It creates a place on a website where people can log in and access information that the website owner wants them to see from their Salesforce Cloud.

Can I customize my Salesforce Communities?

The Salesforce Lightning Community Builder makes it easy for the users to deploy a customized, branded, and mobile-optimized community. This customization experience is aided by the Force.com platform.

Connect for a quick call with our experts to discuss your custom requirements.

What can you do with Salesforce Community Cloud?

Salesforce Community Cloud allows you to build communities to gain deeper relationships with customers and enhance the customer experiences by assisting the customers in finding information and answering their queries online.

Get connected with our Salesforce Communities Experts today to know how it can benefit your business.

How much does Salesforce Communities cost?

Salesforce Communities’ Customer Community in Self-Service edition costs around $2 per login and $5 per member per month. The Customer Community Plus costs $6 per login and $15 per member per month.

For the Partner Relationship Management edition, the members have to pay $10 per login and $25 per member.

The External Apps cost $15 per login and $35 per member per month.

What are the valid use cases for Salesforce Communities?

The typical use cases for deploying Salesforce Communities apps are:

As a community forum for interaction among employees, partners, and customers.
As a front end web portal to automate select business processes supported by back-end solutions on Force.com.
As an alternative to applications on the Force.com platform to automate business processes.

What are the different types of portals available in Salesforce Communities?

The 3 types of portals available in Salesforce include:

Customer Portal
Partner Portal
Self-Service Portal

Do I need a big business to take advantage of Salesforce Communities?

Salesforce Communities works well with companies of any size and helps create seamless, branded community experiences with ease to everyone. It provides customizable mobile-optimized communities that match your company and its branding.