At Cyntexa, we offer Salesforce CTI integration to help you set up and manage your call centers with the integration of your servers and applications with your telephone systems.
Our Salesforce CTI Developers offer integration services to build an application that is customized for your company’s specific needs. We can help you improve your services by addressing the specific needs of your customers and saving time by integrating Salesforce Call Center with the use of a browser-based JavaScript API.
Open CTI is a device produced by Salesforce. It allows you to incorporate outside CTI frameworks without downloading any CTI specific applications. Salesforce Open CTI is based upon a concept that allows designers to utilize cloud engineering to its full potential. One of the most important components for this procedure is an Open CTI API.
Unlike the old method of working with Salesforce Computer Telephony Integration Systems, It does not require you to download service-provider specific adapters. Salesforce Open CTI thus enables you to work with ease so that you do not face any troubles in adapting the cloud architecture of Salesforce.
We use the integration of CTI and CRM to simplify the purchasing, setup, and integration of your contact center. This integration makes work easier for call center supervisors so they can route and answer calls faster and smarter. It also allows one to optimize call volumes with CTI running inside the Salesforce Service Cloud along with their social and web channels.
Salesforce offers a productive and consistent way of service experience for the customers on every call by providing your service agents with instant access to a current and complete view of the customer. Salesforce Service Cloud Voice gives the agents tools and insights that facilitate them in a way that they can close cases at a faster rate. This is made possible with Salesforce Einstein that allows working from a single source of data on an integrated platform.
With Computer Telephony Integration, you can reduce the average call handle times and use voice transcription tools and AI-powered agent recommendations to provide a better customer experience. Service supervisors can experience the ease of viewing voice and CRM data with transcriptions in real-time.
Salesforce Computer Telephony Integration provides you with accurate and real-time data on your customers that can help you improve on the customer experience with the use of the previous data while handling their calls. The customers do not have to wait for you to find out more about the issue or to get transferred to other departments for their queries. The customers and supervisors save time and effort with the help of this personalized service.
Open CTI is a device produced by Salesforce. It allows you to incorporate outside CTI frameworks without downloading any CTI specific applications. Salesforce Open CTI is based upon a concept that allows designers to utilize cloud engineering to its full potential. One of the most important components for this procedure is an Open CTI API.
Unlike the old method of working with Salesforce CTI Computer Telephony Integration Systems, It does not require you to download service-provider specific adapters. Salesforce Open CTI thus enables you to work with ease so that you do not face any troubles in adapting the cloud architecture of Salesforce.
Salesforce offers a productive and consistent way of service experience for the customers on every call by providing your service agents with instant access to a current and complete view of the customer. Salesforce Service Cloud Voice gives the agents tools and insights that facilitate them in a way that they can close cases at a faster rate. This is made possible with Salesforce Einstein that allows working from a single source of data on an integrated platform.
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We use the integration of CTI and CRM to simplify the purchasing, setup, and integration of your contact center. This integration makes work easier for call center supervisors so they can route and answer calls faster and smarter. It also allows one to optimize call volumes with CTI running inside the Salesforce Service Cloud along with their social and web channels.
We believe that the way you define yourself is the way the world perceives you. Hence we define ourselves as innovative leaders when it comes to Salesforce CTI integration, customization, and development which is clearly justified by the numbers mentioned below.
CTI stands for computer telephony integration systems. It describes the practice of tying phone systems with the computer systems of an organization. It enables users to do a wide range of things that improve their sales and services.
Salesforce open CTI is a JavaScript API that allows the users to build and integrate third-party computer-telephony integration systems with Salesforce Call Center. It allows users to make calls from a softphone directly in Salesforce without installing CTI adapters on their machines.
Salesforce CTI enables call center representatives to easily manage
phone calls and manage the data-driven needs of the customers. It uses advanced phone controls on computers, intelligent call routing, caller authentication, call monitoring, data recording, and automated dialling to make the calling experience more enhanced for the customers as well as the service representatives.
A Salesforce CTI server is known to be the backbone of its system. It is the server where the operating system, CTI applications, and the IP PBX of an organization runs. A large chunk of an organization’s data is saved in the server.
Some of the most important applications are:
Salesforce CTI integration can help you achieve:
Salesforce CTI helps businesses improve their sales and services by-
Some of the well-known benefits include:
We at Cyntexa, make sure that our Salesforce experts in CTI personally look into your business to help you implement CTI into your Service cloud and improve your productivity.
Salesforce Open CTI integration is a toolkit that allows the users to integrate third-party CTI systems without downloading the specific service provider adapters. It is also browser-based and can use browsers as clients for the CTI interface. It uses telephony service provider APIs.
There are two processes by which Salesforce can be integrated with CTI.
These are: