Unify your Organizational Data. Amplify your Market Impact

Salesforce Data 360 Services

Get faster decisions, more confident teams, and measurable ROI with the right data at the right time. With Salesforce Data Cloud’s real-time and zero-copy intelligence, powered by our data cloud services. As a Salesforce Summit Partner, we assist you in identifying data gaps and architecting a unified data ecosystem for your organization that drives growth. At Cyntexa, we just don’t address your data gaps, we help you turn valuable insights into action.

How Data Cloud Can Improve Processes With Data

Through our specialized Salesforce Data 360 (formerly known as Salesforce Data Cloud) services, we have helped businesses like Aditya Birla New Age Hospitality, Ample, John Keells Group, and Sotbella transform their operations and achieve significant returns on investment (ROI). Our team of over 100 certified experts brings extensive expertise across various sectors, including healthcare, nonprofits, financial services, retail, technology, and professional services. With hands-on experience in Data Cloud, we tailor configurations and integrations to meet diverse business needs, streamlining operations and elevating customer engagement through data-driven strategies.

Accelerate your Data Journey with us.

What Data Cloud Services Do We Offer?

Data Cloud Consulting

Data Cloud Implementation

Data 360 Activation

Data Cloud Integration

Data Security and Compliance

Data Cloud Consulting

Data Cloud Implementation

Data 360 Activation

Data Cloud Integration

Data Security and Compliance

Data Cloud Consulting

Fragmented customer data limits growth and personalization. We evaluate the existing data landscape, identify gaps, and architect unified data strategies leveraging Data Cloud’s core capability of creating a single, accurate customer profile from diverse sources. Our data cloud consultants address key challenges like persistent identity matching, which is the practice of accurately connecting customer records across platforms like websites, apps, and CRM tools to ensure each profile reflects real-world customer behavior, not disjointed data points. We align your data foundation from being in silos to being structured with strategic business objectives from day one, ensuring scalability and eliminating rework cycles.

Data Cloud Implementation

Transform your harmonized datasets into action‑ready insights. We architect and deploy Data Cloud solutions tailored to your KPIs, enabling event‑driven triggers such as cart abandonment workflows and predictive service alerts. Through our Data Cloud implementation services, we configure real-time data streams, optimizing computing layers for high performance at scale, and implementing robust identity resolution to ensure data accuracy. We accelerate the time-to-value using an agile delivery model and make sure your platform is prepared for future use cases without requiring re-architecture.

Data 360 Activation

Move to unified experiences across every touchpoint with our Data 360 Activation service. This focuses on operationalizing the foundation built in Data Cloud by transforming consolidated customer profiles into measurable engagement across marketing, sales, service, and commerce departments. We design activation frameworks that help businesses with next-best-action recommendations, proactive service responses, contextual commerce journeys, and data-driven marketing personalization. By orchestrating insights across Salesforce Clouds and connected systems, we assist businesses to keep insight and impact in check simultaneously.

Data Cloud Integration

Strengthen your customer data foundation by seamlessly connecting new systems through Data Cloud. Our integration approach ensures that every new application, whether e-commerce, ERP, or marketing, is added without disrupting the unified customer profiles you've already built. We use native frameworks and bidirectional flows to maintain real-time sync across platforms, preserving critical contexts like loyalty status, communication channel preferences, purchase history, and consent preferences. This means marketing campaigns, service interactions, and sales decisions are all powered by consistent, up-to-date customer insights across your ecosystem.

Data Security and Compliance

We deliver end‑to‑end data protection that builds customer trust and keeps you audit‑ready. Our services ensure your data is secure and compliant. Our team implements advanced security features, including multi‑factor authentication, encryption at rest and in transit, and role‑based access controls aligned to your organizational hierarchy.Our solutions comply with GDPR, CCPA, PCI DSS, HIPAA, and ISO 27001 certifications, backed by on‑demand compliance reporting and personalized policy roadmaps. To ensure your organization stays protected and customer trust stays intact.

How Data Cloud Drives Smarter Decisions with Salesforce Products

List of Salesforce products where Data Cloud can bring transformational changes

Sales Cloud

Service Cloud

Marketing Cloud

Commerce Cloud

Sales Cloud

Service Cloud

Marketing Cloud

Commerce Cloud

Sales Cloud

Data Cloud provides the sales team with a comprehensive, real-time view of every customer and leads across all systems. This helps them prioritize the right opportunities, tailor their outreaches, and forecast more accurately using real-time insights. We support your Sales Cloud rollout by customizing real‑time dashboards and training your teams on leveraging unified profiles for optimal opportunity scoring.

Service Cloud

Support teams get a unified profile of each customer, including their past cases, product usage, and even website behavior. This helps service agents resolve issues faster, personalize responses, and anticipate needs, without switching between tools. Our implementation services include building bespoke profile‑peek components and coaching agents on using Data Cloud insights to drive first‑contact resolution.

Marketing Cloud

Marketers can build smarter segments and trigger campaigns based on real-time behavior, not just static lists. Whether it’s cart abandonment, a service complaint, or a product milestone, Data Cloud helps them respond with the right message at the right time across email, ads, and more. We enable your marketing cloud teams by configuring dynamic audiences and automated journey triggers powered by live Data Cloud feeds

Commerce Cloud

Data Cloud brings together the browsing behavior, purchase history, and preferences of the customer to help businesses deliver relevant product recommendations. It even supports inventory-awareness so that businesses aren’t promoting any products that are out of stock. Our experts map your Commerce Cloud data into Data Cloud and build recommendation models that update instantly as inventory or customer signals change.

Industry Specific Products

Maximize the ROI of your industry-specific solutions. With our Data Cloud services, transform your disorganized data into actionable insights. Get access to centralized data, deeper insights, and efficient operations in no time

Health Cloud

Data Cloud integrates patient data from EHR systems, wearables, and other platforms, enabling personalized care plans and proactive patient engagement. These real-time insights help providers ensure HIPAA-compliant data handling measures and improve operational efficiency. As your Data Cloud partner, we configure secure data pipelines and deliver training on compliance‑driven dashboards that empower care teams.

Financial Services Cloud

By unifying client data from banking systems, CRMs, and external sources, Data Cloud provides a holistic view of client financial profiles. This empowers advisors to deliver tailored financial advice and compliance checks for adhering to regulations like GDPR and PCI DSS. We assist with compliance framework setup and custom profile enrichment services so your advisors can act on accurate, regulation‑ready data.

Loyalty Cloud

Data Cloud forms the intelligent backbone of Salesforce Loyalty Cloud by integrating customer data from CRM systems, mobile apps, websites, and external data lakes into a unified customer profile. From setting up dynamic segmentation and offering automation to integrating diverse data sources, we can design and deploy tailored Data Cloud models and scalable data architectures that align perfectly with your loyalty strategy.

Consumer Goods Cloud

Data Cloud unifies retail, inventory, and customer data to enable personalized trade promotions and accurate demand forecasting. Assisting consumer goods companies in optimizing sales strategies in real-time. Eventually, driving sales revenue and operational agility. We create tailored Data Cloud models and visualization templates so your go‑to‑market teams can instantly spot cross‑sell opportunities and stock shortages.

Nonprofit Cloud

Data Cloud integrates donor, program, and engagement data, enabling nonprofits to personalize fundraising campaigns and track impact in real-time. Compliance with data privacy regulations strengthens donor trust, while unified data improves program efficiency, maximizing mission impact.Our services include building donor journey maps and impact dashboards that leverage live Data Cloud updates to boost fundraising effectiveness.

Agentforce

Data Cloud empowers Agentforce with unified, real-time customer data, enabling smarter agents with better contextual understanding. Through Retrieval Augmented Generation (RAG), agents access structured and unstructured data for more meaningful and responsive conversations. Our team designs custom prompts and data pipelines that guide the agent’s responses, ensuring automated dialogues feel more contextually aware.

Manufacturing Cloud

Data Cloud connects data from supply chain systems, IoT devices, and Salesforce. This provides real-time visibility into production and customer demand. Helping manufacturers stay competitive and efficient through predictive forecasting and personalized customer interactions. Our team builds the Data Cloud integration layer and optimization rules that turn raw machines and order data into actionable manufacturing insights.

Our Approach For Salesforce Data Cloud Services

Our approach to Data Cloud services is strategically designed to deliver intelligent, customized solutions that drive your business forward.

Discovery and Problem Identification

We start by deeply understanding your business goals, identifying challenges, and analyzing requirements to uncover data gaps and sources, ensuring a tailored solution.

Strategic Architecture Design

Our team builds robust data models, streamlines data routing, and implements cleansing processes to create efficient data sets, streams, lakes, and libraries for a unified customer view.

Seamless Implementation

We deploy Salesforce Data Cloud with precision, configuring models, access controls, and user permissions to align with your operational needs and enable real-time data activation.

Rigorous Testing and Launch

Through comprehensive testing and User Acceptance Testing (UAT), we adhere to best practices to ensure a flawless launch, followed by continuous monitoring for optimal performance and acceptance.

Comprehensive Support and Maintenance

We provide extensive reference materials, knowledge transfer, and proactive, timezone-defying support, complemented by annual maintenance plans to keep your Data Cloud solution running smoothly.

This structured approach empowers businesses with AI-driven insights, enhanced customer experiences, and a competitive edge.

Why Choose Us for Data Cloud Services?

Projects

Happy Customers

Certified Experts

Solutions built for your business

Experience that delivers

Compliance considerations

Partnership with integrity

Seamless support

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Frequently Asked Questions

Data Cloud services are the services that provide scalable solutions for managing, processing, and utilizing large volumes of data. Through our services, we help businesses harness their data through cloud infrastructure, analytics tools, and secure management systems that support smart decision-making and innovation.

Well, this can create a bit of confusion for the people. Customer 360 is Salesforce’s unified customer experience vision. While on the other hand Data 360 (formerly Data Cloud) powers it by collecting and harmonizing real-time data. You can think of Customer 360 as the strategy, and DC as the execution engine that makes it work.

We have a dedicated team of over 100 certified Data Cloud experts. Our team also includes certified data cloud architects with experience across major industries. We specialize in data migration, integration, and successful implementations.

We offer various engagement models for Data Cloud projects, such as full-time, dedicated team, and managed services model. Each engagement includes discovery, planning, development, testing, and deployment, with continuous collaboration throughout. Get in touch with us for more details.

We follow a structured migration approach. We start by using reliable tools and methods to maintain data integrity and reduce downtime. Our process involves profiling and cleansing to protect your data every step of the way.

Our team has multi-industry expertise. From finance, healthcare, retail, manufacturing, to technology. Our experience across sectors helps us address industry-specific challenges and build strategies that deliver results.

We understand that many organizations struggle at the post-implementation stage, as their respective service providers might not provide enough support. So, to make sure our clients are covered, we offer full post-launch support, including monitoring, maintenance, performance optimization, and technical assistance. Our services ensure your Data Cloud solution stays secure, scalable, and aligned with business goals throughout.

Absolutely! We assist organizations struggling with ongoing implementations. Our team can assess the current state, pinpoint issues, and provide hands-on support to realign the project and achieve your objectives.

Compliance is built into every solution we deliver. We follow industry regulations and apply strong security and governance frameworks to ensure alignment with standards like GDPR, HIPAA, and others.