Instill continuous growth and improvements in your org with our

Salesforce Managed Services

From 24/7 administration and strategic enhancements with AI-driven automation, Salesforce managed services keep your system aligned with business needs.

As a Salesforce summit consulting partner, we transform your CRM from a cost center to a growth engine–zero frustrated users, eliminating technical debt, and every dollar invested delivers measurable ROI.

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Salesforce Managed Services

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Managed Salesforce Services We Offer:

1. Administration Services

Our certified Salesforce admins go beyond routine CRM upkeep. Through automated health checks, real-time performance monitoring, and compliance-aligned security, we prevent your instance from system degradation and failure, all without burdening your internal team.

1. Virtual/Remote Admin Services

Our dedicated remote admins operate as an extension of your IT department, handling everything from complex flow debugging to field-level data governance. We predict issues before they occur and set up data quality controls, ensuring operational continuity across all clouds.

2. User Management Services

We design a secure, scalable access framework balancing usability with strict security. Through hierarchical role structures and dynamic permission sets, we enforce role-based access, strengthening security posture. By embedding in-app guidance, we turn compliance into a competitive advantage and reduce security risks.

3. System Admin Services

We bring discipline to back-end org health–synchronizing sandbox while implementing intelligent storage governance. Our proactive maintenance eliminates governor limit risks through metadata optimization and legacy workflow modernization, all executed during off-peak cycles with full audit trails.

4. Security Monitoring Services

We deploy a multi-layered defence architecture to safeguard your instance against evolving threats–enforcing enterprise-wide MFA, configuring real-time security alerts, and reviewing third-party app permissions. Through granular IP restrictions and conducting penetration testing, we ensure identify all the vulnerabilities without operational friction.

2. Support Services

Our tiered support provides issue resolution at every level, minimizing operational disruptions while enhancing user self-sufficiency. We combine technical expertise with adoption-focused guidance to transform support interactions into long-term productivity gains.

1. Tier 1 Support or First Line Support Services

Our frontline experts resolve user issues through intelligent ticket routing and contextual guidance embedded directly in your Salesforce instance. Beyond password reset and report troubleshooting, we identify recurring pain points and deliver micro training in the flow of work, reducing repeat requests.

2. Helpdesk Services

When critical Salesforce errors happen, like Apex trigger failures, broken integrations, or Lightning component crashes, our team delivers rapid fixes under guaranteed SLAs. Each rapid response includes root cause analysis, regression testing in isolated sandboxes, and full audit logging for compliance requirements.

3. Release Management Services

We transform Salesforce upgrades into strategic advantages, ensuring zero downtime deployments while systematically activating features that drive measurable ROI. Our managed specialist combines technical expertise with change leadership, turning seasonal updates into opportunities for business growth rather than operational risks.

1. Release Readiness

Our pre-release validation goes beyond basic sandbox testing, from executing full regression testing to identifying compatibility issues before go-live. We audit custom code and automation workflows against Salesforce’s latest APIs, third-party apps, and rollback plans to ensure business operations continuity if unexpected issues emerge.

2. Feature Activation Services

By strategically configuring Salesforce features like Dynamic Forms, Einstein AI, or Lightning Web Components based on your business priorities, we help you leverage the latest features. We follow a phased rollout approach that combines technical configuration, impact analysis, and tailored training, minimizing disruption while driving faster utilization.

3. Continuous Improvement Services

Beyond seasonal releases, we follow a quarterly optimization cycle that leverages user feedback, performance metrics, and automation efficiency. Our experts reconfigure workflow and automation bottlenecks, reducing technical debt and untapped potential.

4. Customized Development & Integration

We extend Salesforce capabilities beyond out-of-the-box features–building seamless connections that unify data and processes across your tech stack. Our Salesforce developers engineer custom, scalable applications and seamless integrations that transform Salesforce into your enterprise command center.

1. Custom Development Services

Beyond standard configurations, our experts purpose-built solutions like quote generators and predictive dashboards while optimizing for governor limits. Through rigorous security reviews and performance testing of every Apex class and Lightning Web Component, we customize solution scale with your business without introducing technical debt.

2. Integration and Monitoring Services

We design integration that functions as native Salesforce features–from syncing real-time inventory to legacy data migrations. Our experts architect middleware solutions using Mulesoft or custom APIs, all optimized for Salesforce’s bulk API limits.

5. Analytical Services

We transform your raw Salesforce data into a decision-making asset, every insight driving measurable action, not only visibility.

1. Reports & Dashboards Services

Beyond basic visualizations, we engineer executive-grade dashboards with optimized SOQL queries that handle millions of records without timeout errors. With role-specific designs with drill-down capabilities, conditional alert thresholds, and real-time sync with external data sources, we ensure every user interacts with insights tailored to their decision-making needs.

2. Data Analytics Services

Using Einstein Analytics, predictive modeling, and AI-powered insights, we uncover hidden pipeline risks, forecast service demand spikes, and specify next-best actions. Through automated data cleansing and harmonization, we ensure AI models train on the pre-cleaned datasets, while creating self-service workspaces empowering teams to utilize insights without IT dependency.

6. AppExchange App Management

We transform third-party apps from risky add-ons to strategic assets, ensuring every solution enhances your system without compromising performance and security. Through our Salesforce application management services, we manage the complete lifecycle, from vetting to optimization, eliminating instability.

1. App Installation Services

Before installing any application, we conduct a thorough evaluation, including testing security against OWASP standards, license costs against usage patterns, and stress-testing APIs for governor limit risks. Our experts then customized solutions with field mappings and permissions, so they act as native Salesforce features.

2. App Maintenance Services

We treat your AppExchange portfolio as not a set-it-and-forget-it install. Through quarterly compatibility checks, conflict checks with Salesforce releases, and automated version testing in isolated sandboxes, we diagnose issues in pre-production while ensuring zero technical debt.

Best Practices We Follow For Managed Support Services

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Proactive Health Scoring

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Patch Impact Forecasting

3

Tiered Support SLA Matrix

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User Adoption Tracking

4

Change Impact Mapping

5

License Utilization Audits

1

Proactive Health Scoring

2

Patch Impact Forecasting

3

Tiered Support SLA Matrix

4

Change Impact Mapping

5

License Utilization Audits

6

User Adoption Tracking

Why Choose Cyntexa As Your Salesforce Managed Services Partner?

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Salesforce Experts
Cyntexa Image

400+ Certified Salesforce Professionals

Our model gives you direct access to a scalable bench of over 400 certified Salesforce professionals, including administrators, developers, architects, and consultants. Whether you need support across Sales Cloud, Service Cloud, CPQ, or custom builds, our experts ensure driving platform stability, user adoption, and long-term efficiency.

Multi/Cross-Cloud Salesforce Capabilities

We optimize multi/cross-cloud integration, offering a platform with unified dashboards to manage all attributes and KPIs in a single place.

End-to-End Support

As a trusted provider, we assist with setting up and customizing your Salesforce environment, providing end-to-end management with ongoing assistance throughout the Salesforce lifecycle.

NDA & IP Protected

We prioritize the security of your intellectual property and sensitive information with strict Non-Disclosure Agreement protocols. With Cyntexa’s managed services for Salesforce, your data is fully protected at all engagement stages.

Transparent Communication

We offer clear and open communication with C-level alerts for severity issues throughout your Salesforce journey with us. We follow regular Salesforce reviews, keep you informed in real-time, and ensure your needs are heard and understood.

Cost Management

Our certified experts of managed services optimize storage, harvest license usage, and automate ROI tracking to ensure cost optimization.
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What’s new in Managed Services for Salesforce? Find out here!

Explore our most recent updates on Managed Salesforce Services, intended to maximize platform performance and enable your company's expansion.

Industries We Serve

Discover the industries we transform with our solutions for value and growth.

Financial Services
Insurance
Retail & Consumer Goods
Media & Communications
Technology
Professional Services
Energy & Utilities
eCommerce
Manufacturing
Healthcare & Life Sciences
Logistics & Transportation
Non Profit
Real Estate
Education

Financial Services

Secure your confidential customer data through technological advancements in financial services. Streamline operations, enhance security, and personalize experiences with our digital transformation expertise.

Insurance

Insurance companies are expanding grounds of success by leveraging data and technology to create seamless customer experiences in the evolving insurance sector. Experience it all with us.

Retail & Consumer Goods

The retail & consumer goods market has shifted. We help you navigate the "new normal" with data-driven strategies and personalized experiences with our customized digital transformation solutions.

Media & Communication

Today's Customers are way past the old conservative solutions, especially in the Media & Communication industry and crave immersive experiences. Embrace the flexibility, customization and high customer engagement with us.

Technology

The technology world is racing forward, leaving stagnant companies behind. We bridge the gap for you with digital transformation readiness and crafting strategies so you dominate in the evolving market.

Professional Services

We help you thrive in today's evolving landscape. From conquering remote work challenges to personalizing client experiences, we craft tech solutions to empower your teams and exceed client expectations. Let's unlock your growth potential!

Energy & Utilities

Transformation is the new normal in the energy & utility sector. That's why we offer the power of digitalization to guide you towards a more efficient, secure, and sustainable future.

eCommerce

The eCommerce world demands selling faster and smarter. Our cutting-edge strategies combine user-centric design, data-driven personalization, and cloud scalability. Don't just survive – dominate.

Manufacturing

Efficiency and cost control are the high-demand variables in the Manufacturing sector. Cloud technology lets you connect production, sales, and planning like never before, unlocking new growth opportunities.

Healthcare & Life Sciences

Improved Care Strategies, Refined Patient Experiences, secure storage & access to patient information are what the Healthcare industry asks for. And we will definitely deliver this and more.

Logistics & Transportation

Struggling with complex supply chains and fragmented communication? Our cloud-based solutions streamline your entire logistics operation, boosting efficiency and visibility. Simplify your logistics and elevate your customer experience.

Non Profit

Disparate systems and data overload can hinder your non-profit motive. We help non-profits leverage data analytics to track progress and maximize impact. See where resources deliver the most good.

Real State

Even the Real Estate market requires a tech upgrade. Seamless cloud-based solutions connecting stakeholders & modernized operations leading to more productivity and a profitable future is what you need (& we have expertise in that).

Education

Learners crave personalized, engaging experiences tailored to their needs. We create flexible, interesting learning ecosystems, bridging the gap with digital transformation solutions for education.

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Work Portfolio

Check out our impressive body of work to understand our diverse expertise in the Salesforce ecosystem.

Revolutionizing Customer Engagement: How a Fintech Firm Increased User Adoption by 86%

86%

Extension in user adoption reached

78%

Increased Customer satisfaction

51%

Dedcution in business cost

64%

Increase in ROI

Know more
Revolutionizing Customer Engagement

Revolutionized Customer Experience: Salesforce Vlocity Communications Cloud Skyrocketed Customer Retention by 50%

60%

Reduction in Request Handling time

50%

Increase in Customer retention

45%

Elevation in User Interface

40%

Increase in revenue

Know more
Revolutionized Customer Experience

Elevate Your Healthcare Experience: Salesforce Health Cloud Unleashes the Power of Integration with Diverse Third-Party Apps

45%

Reduction in manual efforts

65%

Improved Staff Productivity

75%

Minimized Data Loss

67%

Boost in Customer Experience

Know more
Elevate Your Healthcare Experience

Footwear Finesse: Orchestrating a 50% Sales Uplift Through Store Management

75%

Increase in sales

70%

Improvement in capturing customer insights

80%

Enhancement in customer experience

65%

Seamless expansion of inventory

Know more
Footwear Finesse

Hear it from our Clients

Read what our satisfied clients have to say about their experience.

Anshul Pandey

Anshul Pandey

CTO, Content Security

Cyntexa delivered the project successfully. The efficiency soared to 70% in the presales area and enhanced productivity by 90%. Their knowledge and experience of the Salesforce platform were incredible..

John

John

Idea Center

Cyntexa is hyper-communicative, fast, and does a thorough job. Cyntexa was helpful in creating the strategy for our client and worked seamlessly as a part of our team to ensure successful project delivery and launch.

Bryant Lau

Bryant Lau

Founder , Funnel Guage

Cyntexa has continuously demonstrated a high-level of Salesforce expertise and a willingness to go beyond what is necessary to ensure the project is a success.

Manoj Pooleery

Manoj Pooleery

Cofounder & CTO, SiteRx Inc

Overall, a very positive experience. The team was very responsive, organized and up to task. We had engaged them when we had a very tight deadline and they were able to help us meet it.

Brandon

Brandon

Director , Cypress Learning Solutions

I love working with these guys. They are knowledgable and have really been clutch in building custom solutions & Lightning web components. Thank you for all your hard work!.

Crim

Cameron Billings

CTO , placesforless

We enjoyed working with Cyntexa Labs. They were easy to communicate with and easy to work with.

Mike Jansma

Mike Jansma

VP, CIS Global

The entire team is knowledgeable & serves as a trusted expert to our organization. They were able to turn our ideas into real world working processes in Salesforce. We’ve now completed several projects with them.

Ken Hoppe

Ken Hoppe

CEO, Modigie

Being located in a different time zone, they were willing to meet our schedule and stepped up outside of the scope of work, and proved to be a good partner. They’ve taught me a lot about best practices through incredible communication.

Daniel Deckert

Daniel Deckert

President & Founder, Scrubbi

Our project was complex, and Cyntexa team handled it well by tackling all our requests & we are happy with the end product. I consider us lucky to have found them and looking forward for a long relationship with them.

Vilen Bezhanyan

Vilen Bezhanyan

PCEO, Brainstorm Technologies

We had a great experience working with the team who performed their best to finish the project successfully. We highly recommend others to work with them, knowing that their projects will be in good hands.

Simon Clews

Simon Clews

FPFS IMC-Director, DGS Employee Benefits

Definitely the range of skills – it is not like all employees just know Salesforce – some were able to solve other problems that were not related to the project that I hired them for. In addition, the team was extremely dedicated to the project.

John Crighton

John Crighton

CTO, Lightning Step Technologies, LLC

Cyntexa was able to successfully develop and integrate an improved and efficient dashboard, much to the benefit of external stakeholders. The team was able to maintain positive communications throughout.

Karim Aziz

Karim Aziz

Director, Globel Car Rental

The team at Cyntexa was understanding, communicative, and proactive. They were easy to work with and were always available during the client’s workday, despite a significant time difference. They quickly implemented changes.

Sahil Gambhir

Sahil Gambhir

Head of Special Projects, Wirelane GmbH

The company has developed a strong team and robust infrastructure to serve its clients. They use best industry practices to track the progress of the project & doesn’t shy away from going the extra mile to make clients happy.

Kristin Harris

Kristin Harris

Project and Process Development Manager

They helped us take all of our data and integrate it successfully. They reviewed our requirements and provided quality work quickly. Will definitely work with them again.

Anil Jogani

Anil Jogani

Sr. Director Field Operations, MetricStream

I have nothing but praise for this team. I needed a qualified person to do custom Salesforce development. Not only did they accomplish the goal but the team has a certified Salesforce experts that exceeded my expectations.

Devin Bostick

Devin Bostick

CEO, LuckyTruck

Cyntexa is a high touch and results-oriented partner that hit our timeline, budget, and delivery objectives. Additionally, they were high touched and genuinely cared about the quality of our work. I would use them again.

Carlos Sanmartin

Carlos Sanmartin

Digital Manager,Ara Estetic

I wanted to express my utmost satisfaction with the exceptional services provided by Cyntexa. Their collaborative approach, strong work ethic, and consistently going the extra mile to ensure that the projects are completed within the agreed-upon timeframe.

Our Valued Customers

We are trusted by some exceptional brands as well as SMEs in different industries only because we believe in providing real value to them and ease their complex business processes with our simple Salesforce Solutions.

Dive Deep Into Salesforce

Stay informed with the latest Salesforce updates and gain insights through our blogs. Discover expert analyses and practical tips to enhance your understanding of the Salesforce ecosystem.

Signs Your Business Needs A Salesforce Support And Maintenance Partner Banner
April 24, 2025

Signs Your Business Needs A Salesforce Support And Maintenance Partner

Are you having issues with your Salesforce setup? Discover the signs indicating your business requires Salesforce support and maintenance services.

Frequently Asked Questions

Salesforce managed services are expert offerings that assist organizations in optimizing their Salesforce platform. These include system maintenance, user training, customization, integration, and data management. A provider ensures that the CRM setup runs smoothly always, enabling businesses to focus on revenue and customer engagement.

We offer proactive care and continuous innovation for your CRM. With our 24/7 expertise to prevent issues, optimize performance, and ensure security, we provide the freedom to your team to focus on growth. With predictable costs and faster feature adoption, you gain a scalable, future-ready Salesforce instance.

We offer comprehensive Managed Services for Salesforce CRM, including:

  • Continuous platform administration for user management, security monitoring, and performance optimization
  • Proactive support services for bug resolution, real-time issue troubleshooting, and user guidance.
  • Strategic release management for seamless feature activation.
  • Custom development and integration solutions for evolving business needs.

Yes, our Salesforce professionals help you with Salesforce customizations and integrations. They customize the Salesforce solution as per your requirements, providing features that you want to work with. Additionally, our professionals integrate the applications and solutions that could enhance the functionality and capabilities of your platform.

The resolution time for any issue depends on the complexity of the issue and the criteria agreed upon in the Service Level Agreement (SLA). However, our team is dedicated to solving your problems proactively. This means we often identify and address issues before they can impact your business. With this, downtime is reduced, and smoother operations take place.

Yes, we can help you with Salesforce upgrades and migrations by planning and executing the upgrades or the migration processes. It minimizes downtime and disruption for your business. Our expertise ensures that your Salesforce environment remains stable and secure throughout the process. With this, you can take full advantage of new features and improvements.

At Cyntexa, we eliminate your need for hiring an in-house team and the costs associated with them. You can hire Salesforce Managed Services experts and save staffing, infrastructure setup, and operational costs by delegating the management of your platform to us. We offer cost-efficient pricing, unlike the recurring investment that is to be made for in-house teams.

Yes, we allow you to fully customize the Managed Services package to suit your specific business needs. You can opt for a varied range of services, such as platform management, custom development, support levels, consulting, and staff augmentation services.

Let’s Get In Touch

Our expert consultants will reach out within 24 hours.

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