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Make Way for New PossibilitiesAssist your customers anytime, anywhere with
Salesforce Service Cloud Implementation

https://cyntexa.com/wp-content/uploads/2020/04/Untitled-4.gif

Make Way for New Possibilities Assist your customers anytime, anywhere with
Salesforce Service Cloud Implementation

Increase your service efficiency and enhance customer’s experiences with the world’s #1 service platform, Salesforce Service Cloud.

At Cyntexa, we offer Salesforce Service Cloud Implementation and Customization services to build an application that can help you to provide better customer services to your customers. With Service Cloud, make sure that your support agents, as well as your customers both, are satisfied and happy.

We also provide Salesforce Service Cloud Integration with other third-party platforms to give you and your customers a wonderful and connected experience.

How Salesforce Service Cloud can transform the way you serve your customers?

  • Increase work efficiency of service agents.
  • Streamline the complete service procedure.
  • Provide personalized support over customers’ preferred channel
  • Support self-service with the knowledge base
  • Focus on cases that need immediate attention and gain customer trust

Our Offerings

We have in-depth knowledge and expertise in Salesforce Service Cloud to help your business reach heights in a more accelerated, optimized and effective way.
Case Management Service Cloud

Case Management

With the Case management feature of Salesforce Service Cloud, route the case requests to agents who are best qualified to resolve them. Increase your productivity by streamlining the service process. Web-to-case and Email-to-case features create case records automatically into your org. Focus on Important activities by getting updates and alerts when action is required. Automate the mail sending process with prewritten email templates. View customer interactions in chronological order, regardless of channel.

Case Management Image
Knowledge Database Setup Service Cloud
Knowledge Database Setup

Knowledge Database Setup

Knowledgebase is one of the excellent ways to provide the best customer care. Whether It’s customer self-service or support agents looking for the right answers, Knowledge Base has it all covered. With a knowledge base present right at the console, agents can provide customers the right information with ease and can share it with just a click. Integrate Knowledge Database to your service website and let your customers find solutions to their problems themselves.

Service Contracts Icon

Service Contracts and Entitlements

Setup Service contracts(SLA’s) with entitlements which enable the service reps to identify the level of service they are entitled to give a customer. Service contracts contain the agreement upon the services a customer gets. And entitlements have the details about which customer should receive what service based on the SLA’s.

 

Service-Contracts-and-Entitlements Service Cloud
Community-Setup-Salesforce-Service-Cloud
Community Setup Icon

Community Setup

Convey world-class benefits by giving your customers one place to find solutions. Manage social listening, content, commitment, and work process all in one place and provide better service by associating your representatives with your distributors, affiliates, and providers.Salesforce Service Cloud community setup offers you information sharing and collaboration with people. Community is like a discussion portal where you can share and discuss your business issues with the key people in your organization.

Service Cloud Console Lightning Icon

Service Cloud Console

We offer lightning Service Cloud console-setup, which enables your service agents to view the complete customer information in one place. Track customer history, regardless of the channel they use. Access knowledge articles to answer the questions of the customers.

Data Migration Icon

Data Migration

When moving from one platform to another it’s important to bring along the data. Data migration enables you to transfer data seamlessly from your previous platform into salesforce. We offer data migration services in Salesforce Service Cloud to help you to migrate your data from desk.com to Service Cloud

Data Migration Salesforce Service Cloud
Omni-Channel-setup-and-routing-Salesforce-Service-Cloud
Data Migration and ETL Icon

Omni-Channel setup and routing

Omni-channel helps you to enable customer support on almost all service channels. This includes phone, email, web form, social media platforms(including Facebook, Instagram, Twitter), community sites, mobile chats, and video chats. Multichannel support offers your customers multiple ways to connect with your company according to their comfort. Omni-Channel routing allows you to intelligently route the cases to the appropriate service agents.

Salesforce Service Cloud Integration Icon

Salesforce Service Cloud Integration

 We offer Integration of Salesforce Service Cloud with various other . Clouds and third-party applications to provide you an exceptional experience with a unified view of your data.

Self Service Capabilities Icon

Self Service Capabilities

We offer to set up self-service community portals that enable customers to find solutions to their common questions and problems on their own so that they don’t have to reach out to your support agents every time they face any difficulties

Self-Service-Capabilities Service Cloud
Service-Analytics-and-Performance-Management Salesforce Service Cloud
Assets and Work Order Management Icon

Assets and Work Order Management

 We offer to customize your work order settings and set up work types that are templates that help support agents to standardize the field service work.  Set up knowledge articles to help agents to look for work types.

Service Analytics and Performance Management Icon

Service Analytics and Performance Management

Help your agents make more informed decisions with the help of analytics and have a better understanding of what a  customer is looking for.

Our Offerings

We have in-depth knowledge and expertise in Salesforce Sales Cloud to help your business reach heights in a more accelerated, optimized and effective way.
Case Management Service Cloud

Case Management

  • With the Case management feature of Salesforce Service Cloud, route the case requests to agents who are best qualified to resolve them. Increase your productivity by streamlining the service process. Web-to-case and Email-to-case features create case records automatically into your org. Focus on Important activities by getting updates and alerts when action is required. Automate the mail sending process with prewritten email templates. View customer interactions in chronological order, regardless of channel.
Knowledge Database Setup

Knowledge Database Setup

Knowledgebase is one of the excellent ways to provide the best customer care. Whether It’s customer self-service or support agents looking for the right answers, Knowledge Base has it all covered. With a knowledge base present right at the console, agents can provide customers the right information with ease and can share it with just a click. Integrate Knowledge Database to your service website and let your customers find solutions to their problems themselves.
Service Contracts Icon

Service Contracts and Entitlements

Setup Service contracts(SLA’s) with entitlements which enable the service reps to identify the level of service they are entitled to give a customer. Service contracts contain the agreement upon the services a customer gets. And entitlements have the details about which customer should receive what service based on the SLA’s.

Community Setup Icon

Community Setup

 Convey world-class benefits by giving your customers one place to find solutions. Manage social listening, content, commitment, and work process all in one place and provide better service by associating your representatives with your distributors, affiliates, and providers. Salesforce Service Cloud community setup offers you information sharing and collaboration with people. Community is like a discussion portal where you can share and discuss your business issues with the key people in your organization.

 

Service Cloud Console Lightning Icon

Service Cloud Console

We offer lightning Service Cloud console-setup, which enables your service agents to view the complete customer information in one place. Track customer history, regardless of the channel they use. Access knowledge articles to answer the questions of the customers.

Campaign Setup Icon

Omni Channel setup and routing

Omni-channel helps you to enable customer support on almost all service channels. This includes phone, email, web form, social media platforms(including Facebook, Instagram, Twitter), community sites, mobile chats, and video chats. Multichannel support offers your customers multiple ways to connect with your company according to their comfort. Omni-Channel routing allows you to intelligently route the cases to the appropriate service agents.
Data Migration Icon

Data Migration

When moving from one platform to another it’s important to bring along the data. Data migration enables you to transfer data seamlessly from your previous platform into salesforce. We offer data migration services in Salesforce Service Cloud to help you to migrate your data from desk.com to Service Cloud

Salesforce Service Cloud Integration Icon

Salesforce Service Cloud Integration

We offer Integration of Salesforce Service Cloud with various other
Clouds and third-party applications to provide you an exceptional experience with a unified view of your data.

 

Self Service Capabilities Icon

Self Service Capabilities

We offer to set up self-service community portals that enable customers to find solutions to their common questions and problems on their own so that they don’t have to reach out to your support agents every time they face any difficulties

Assets and Work Order Management Icon

Assets and Work Order Management

We offer to customize your work order settings and set up work types that are templates that help support agents to standardize the field service work.  Set up knowledge articles to help agents to look for work types.
Service Analytics and Performance Management Icon

Service Analytics and Performance Management

 Help your agents make more informed decisions with the help of analytics and have a better understanding of what a  customer is looking for.

What makes us
different from others?

We at Cyntexa believe in providing value to our clients to help them reach the summit of success with the help of our expertise in Salesforce Service Cloud.

Our Process

We not only help you boost service;
We help you boost your brand.

LISTEN

STEP 1
We do not listen to answer but to understand.

We connect you with our experts who try to understand your business requirements and challenges that you are facing with your current implementation by asking relevant questions.

SUGGEST

STEP 2
We believe in not only solving the problem but also the cause of it.

We provide the best solution to your complex business challenges by considering what is right for the business and its customers instead of what we think is right. This is a real definition of digital transformation for us.

IMPLEMENT

STEP 3
We are not your vendors but your success partners.

We believe in working together rather than for anyone because we all know together we always achieve more. Hence we act as your partners who are responsible for making you and your business successful with the implementation.

ITERATE

STEP 4
Your dream becoming reality makes us happy.

We strive for continuous improvement instead of perfection. Hence we listen to your feedback and according to that, we focus on making improvements continuously within each milestone, sprint, and release.
Salesforce Sales Cloud

What makes us
different from others?

We believe that the way you define yourself is the way the world percieves you. Hence we define ourselves as the innovative leaders when it comes to Salesforce Service Cloud implementation, customization and development which is clearly justified by the numbers mentioned below.

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Salesforce Certified Service Cloud Consultants
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Industry Specialization
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Salesforce Service Cloud Implementation Projects

Industries we serve

Tele-Sales
Salesforce Service Cloud has got everything that you need to run your business efficiently.
Help Desk
Solve your customers’ doubts and help them resolve their queries easily using Salesforce Service Cloud

Banking
Manage your customer cases and set up a knowledge base using the Salesforce Service Cloud.
Manufacturing
Now give your customers an unforgettable experience of customer service through Salesforce Service Cloud.
Insurance
Now protect your clients, generate new leads, and provide better customer service using the Salesforce Service Cloud.
Communications
Create a brand and take it to the next level by reaching out more using Salesforce Sales Cloud.

Creative Design

Podcasting operational change management inside of workflows to establish a framework. Taking seamless key performance indicators offline to maximise the long tail.

Web Design

Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits.

Web Development

Objectively innovate empowered manufactured products whereas parallel platforms. Holisticly predominate extensible testing procedures for reliable supply chains.

Our Portfolio

Awesome
Reviews & Comments

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Quick and Effective Service!
Cyntexa is a high touch and results-oriented partner that executed a project quickly and with solid initiative. They hit our timeline, budget, and delivery objectives. Additionally, they were high touched and genuinely cared about the quality of our work (on our slack channel, hoping on early and late calls as needed). I would use them again.

Devin Bostick
CEO
LuckyTruck

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Expert Team!
Cyntexa has continuously demonstrated a high-level of Salesforce expertise and a willingness to go beyond what is necessary to ensure the project is a success.

Bryant Lau
Founder
Funnel Guage

AccoLend
The best experience & support!
The implementation of Salesforce at Accolend has been incredible. Cyntexa helped us to identify and relieve our biggest organizational pain points around the ways we were collecting, storing, and analyzing data, and worked with us to build the solution to our problems. Now we can take actions and shorten our delivery time. Since all The Cyntexa team members were skilled and worked fast, we enjoyed working with them and trusted their input. This is helpful for our Customers because they now have a deeper pool of experts to rely on.

Boris Grinberg
Managing Partner
AccoLend

MetricStream
Excellent, hard-working team!
I have nothing but praise for this team. I had a need to find a qualified person to do custom Salesforce Forecasting & Sales Insights for our Organization. Not only did they accomplish the goal but the team has a certified Salesforce expert that exceeded my expectations. The developer implemented the algorithms & formulas to my specífications, wrote test classes and provided documentation in a very timely and highly professional and friendly manner. Cyntexa has an excellent team of Salesforce developers who are hard-working and dedicated.

Anil Jogani
Sr. Director Field Operations
MetricStream

Abstrakt Marketing Group
Quality & Quick Project Delivery!
Very thorough when reviewing project requirements turns around quality work very quickly. Will definitely work with again. Great work, the project went very smoothly. Helped us take all of our data which was in multiple excel spreadsheets helped us load and integrate data and Customize and create fields in Salesforce.

Kristin Harris
Project and Process Development Manager
Abstrakt Marketing Group

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Top Team!
Cyntexa is hyper-communicative, fast and does a thorough job. Cyntexa was helpful in creating a strategy for our client and worked seamlessly as a part of our team to ensure successful project delivery and launch.

Idea Center

Let’s Discuss Your Project

The gateway to your success is just a call away.

Frequently
Asked Questions

What is Salesforce Service Cloud?

Service Cloud is constructed on the Salesforce client Success Platform, supplying you with a 360-degree read of your customers and sanctioning you to deliver smarter, faster, and additional personalized service. 

Know more about the Salesforce Service Cloud and its features here.

What is the cost of implementing Salesforce Service Cloud?

There is no fixed price for implementing Salesforce Service Cloud and it varies according to the needs and requirements of the business. For more details about the pricing plan for implementing Salesforce Service Cloud for your business, talk to our Salesforce Certified experts today and get a custom-tailored quote for the features that you want to implement in the Salesforce Service Cloud.

What is the difference between the Salesforce Sales Cloud and Service Cloud?

The main difference between Salesforce Sales Cloud and Salesforce Service Cloud is that Sales Cloud is an automation tool for sales processes whereas Service Cloud provides an automation platform for the customer service process which includes working on cases and their solutions.

For a detailed difference between Salesforce Sales Cloud and Service Cloud, please check out our article.

What are the features provided by Salesforce Service Cloud?
  • Lightning service console
  • Custom reports and dashboards
  • Case management
  • Asset and order management
  • Social customer service
  • Workflow and approval
  • Omnichannel routing
  • Automation and macros
  • Account and contact management
  • Telephony integration
What is customer service and how does it help my business?

Customer service is the support you offer to your customers before or after they buy your goods. Customer service is helpful in gaining customer trust. This helps retain customers and in business growth.

Which edition of Salesforce Service Cloud is best for my business?

There are a variety of ways to customize Service Cloud and we work with you to build a complete solution that addresses all your business needs. we guarantee a level of scalability that promotes continued innovation.

Will my customer service data be secure on the Salesforce Service Cloud?

Salesforce provides a multilayered approach to protect your information.  We at cyntexa take complete care while implementing Salesforce Service Cloud to make use of best practices and solutions to maintain data integrity.

What is the cost of Service Cloud editions?

The Salesforce Service Cloud comes in various editions starting from the price of $25 and goes up to $300. Customizations add on additional charges. To know more about the pricing, talk to our Salesforce Service Cloud experts.

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