ServiceNow Managed Services

Maximize your ServiceNow investment with Cyntexa’s ServiceNow Managed Services, an official ServiceNow partner. We drive operational excellence and agility with continuous optimization, proactive issue resolution, and seamless platform enhancements.

Whether you’re looking for current-state assessment, administration, feature enhancements, or training & support, we offer a full spectrum of services designed to ensure your ServiceNow environment operates seamlessly.

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ServiceNow Managed Services
ServiceNow partner consulting & implementation

ServiceNow Products We Work On

All

Technology Workflows

Employee Workflows

Customer and Industry Workflows

Creator and FSC Workflows

Additional Products

IT Service Management
IT Operations Management
Strategic Portfolio Management
Integrated Risk Management
Security Operations
IT Asset Management
Cloud Observability
Operational Technology
Digital End-User Experience
HR Service Delivery
Legal Service Delivery
Workplace Service Delivery
Contract Lifecycle Management
Customer Service Management
Field Service Management
Industry Solutions
Sales and Order Management
App Engine
Automation Engine
Vault
Accounts Payable
Procurement
Supplier Operations
Integration Hub
AI Agents
Governance, Risk, & Compliance
Financial Service Operations
Public sector digital services

Scope of Our ServiceNow Managed Services

ServiceNow Health Check

ServiceNow Administration

ServiceNow Feature Enhancements

ServiceNow Training & Support

ServiceNow Health Check

A detailed evaluation of the current ServiceNow instance configuration including but not limited to modules deployed, customizations, integrations, and workflows. This allows us to identify how efficiently ServiceNow is utilized in the business processes and identify the optimization opportunities to reduce technical debt and enhance security posture. We’ll help you with a comprehensive report outlining the recommendations, and an action plan.

ServiceNow Health Check

ServiceNow Administration

Handling routine updates, patch management, instance health monitoring, creating and optimizing automated workflow, we help to maintain and optimize the platform for day-to-day operations. We have a team of certified ServiceNow administrators with expertise across one or more ServiceNow applications, with a minimum experience of 4 years working on the platform.

ServiceNow Administration

ServiceNow Feature Enhancements

Beyond maintenance, our ServiceNow managed services emphasize continuous improvement, and extending the platform to align with evolving business needs. From capabilities enhancement, UI/UX enhancements, script refactoring, custom application development, and integration advancement, we have the expertise to upgrade the platform. With performance impact analysis, we believe in the informed implementation of improvements.

ServiceNow Feature Enhancements

ServiceNow Training & Support

Adapt the platform faster, maximize user proficiency, and ensure long-term success with ServiceNow through tailored training, and continuous support. We have expertise in providing role-based training to help end users perform their jobs more effectively. Through our Tier-1 and first-line support services, we cater to all your technical as well as non-technical queries, assisting you in planning and troubleshooting issues across your platform.

ServiceNow Training & Support

Our Approach to ServiceNow Managed Services

Agile Methodology Adoption

Following an agile approach allows us to quickly adapt to changes in your business environment and cater to them while consistently delivering high-quality results.

Release Preview Environment

A dedicated pre-prod or UAT environment where ServiceNow releases are pre-deployed in instance snapshots with consistent stateful configurations to identify compatibility issues, performance impact, and enhancement before scheduled upgrade.

Modular Service Delivery Framework

Unlike rigid service tiers, our managed services are precisely aligned with ServiceNow customers' specific needs. Granular SLAs can also be set for each service to ensure the most important areas get the most attention.

Robust Security and Compliance

We implement industry-related security measures such as data encryption, access control, and regular security audits. Additionally, we ensure that your ServiceNow instance is compliant with GDPR, HIPAA, and ISO 2700 regulations standards.

Why Choose Cyntexa for ServiceNow Managed Services?

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Projects
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Certified Experts
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Certified Experts

Our team of 400+ IT experts includes administrators, developers, and consultants, who work with you to optimize your instance, allowing you to harness its full potential.

Customizable Service Packages

Customize your managed services package by selecting only the components you need, with flexible pricing models tailored to your requirements.

Accountability & Responsibility Handling

We prioritize clear accountability in our service delivery, ensuring all tasks and issues are managed by dedicated teams who take ownership of their responsibilities.

NDA & IP Protected

We prioritize the security and confidentiality of your sensitive data and intellectual property with strict Non-Disclosure agreements.

One-Partner for All ServiceNow Needs

Cyntexa, as an official ServiceNow partner, offers you complete support for troubleshooting issues, application integrations, platform development, process consulting, and training.

ServiceNow Managed Services Case Studies

Discover how Cyntexa’s end-to-end managed services enable organizations to optimize workflows, and enhance IT operations.

Maximizing ServiceNow Efficiency for a Leading Financial Services Provider

  • Accurate & up-to-date tracking of all IT assets
  • Enhanced visibility into customer interactions
  • Reduction in mean time to resolve (MTTR)
  • Enhanced ability to demonstrate compliance during audits
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Maximizing ServiceNow Efficiency for a Leading Financial Services Provider

Optimizing Healthcare Through ServiceNow Managed Services

  • Centralized ITSM processes onto a single platform
  • Improved change management efficiency
  • Reduced average response time
  • Improvement in agreement management
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Optimizing Healthcare Through ServiceNow Managed Services

Revolutionizing Field Service Operations in Manufacturing with ServiceNow FSM

  • ServiceNow FSM deployment across all North American service centers
  • Seamless integration with existing ITSM & ERP systems
  • Strengthened customer satisfaction across touchpoints
  • Standardized workflows for higher operational efficiency
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Revolutionizing Field Service Operations in Manufacturing with ServiceNow FSM

ServiceNow CSM for Multi-Tenant IT Support with Dynamic SLA Management

  • Improved SLA compliance through predictive intelligence
  • Faster ticket resolution times due to efficient routing
  • Reduced manual workload with automated case assignment
  • Enhanced customer satisfaction
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ServiceNow CSM for Multi-Tenant IT Support with Dynamic SLA Management

Enabling Intelligent IT Operations for a Professional Service Provider

  • Real-time infrastructure visibility for informed-decision making
  • Reduced downtime through proactive issue detection
  • Minimized risk with controlled, audit-ready change processes
  • Optimized cloud spending with better usage insights
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Enabling Intelligent IT Operations for a Professional Service Provider
ServiceNow Managed CTA

Maximize Your ServiceNow Investment with Expert Managed Services

Ensure seamless performance, continuous optimization, and proactive support for your ServiceNow platform. Schedule a consultation call today.

Industries We Serve

Discover the industries we transform with our solutions for value and growth.

Financial Services
Insurance
Retail & Consumer Goods
Media & Communications
Technology
Professional Services
Energy & Utilities
eCommerce
Manufacturing
Healthcare & Life Sciences
Logistics & Transportation
Non Profit
Real Estate
Education

Financial Services

Secure your confidential customer data through technological advancements in financial services. Streamline operations, enhance security, and personalize experiences with our digital transformation expertise.

Insurance

Insurance companies are expanding grounds of success by leveraging data and technology to create seamless customer experiences in the evolving insurance sector. Experience it all with us.

Retail & Consumer Goods

The retail & consumer goods market has shifted. We help you navigate the "new normal" with data-driven strategies and personalized experiences with our customized digital transformation solutions.

Media & Communication

Today's Customers are way past the old conservative solutions, especially in the Media & Communication industry and crave immersive experiences. Embrace the flexibility, customization and high customer engagement with us.

Technology

The technology world is racing forward, leaving stagnant companies behind. We bridge the gap for you with digital transformation readiness and crafting strategies so you dominate in the evolving market.

Professional Services

We help you thrive in today's evolving landscape. From conquering remote work challenges to personalizing client experiences, we craft tech solutions to empower your teams and exceed client expectations. Let's unlock your growth potential!

Energy & Utilities

Transformation is the new normal in the energy & utility sector. That's why we offer the power of digitalization to guide you towards a more efficient, secure, and sustainable future.

eCommerce

The eCommerce world demands selling faster and smarter. Our cutting-edge strategies combine user-centric design, data-driven personalization, and cloud scalability. Don't just survive – dominate.

Manufacturing

Efficiency and cost control are the high-demand variables in the Manufacturing sector. Cloud technology lets you connect production, sales, and planning like never before, unlocking new growth opportunities.

Healthcare & Life Sciences

Improved Care Strategies, Refined Patient Experiences, secure storage & access to patient information are what the Healthcare industry asks for. And we will definitely deliver this and more.

Logistics & Transportation

Struggling with complex supply chains and fragmented communication? Our cloud-based solutions streamline your entire logistics operation, boosting efficiency and visibility. Simplify your logistics and elevate your customer experience.

Non Profit

Disparate systems and data overload can hinder your non-profit motive. We help non-profits leverage data analytics to track progress and maximize impact. See where resources deliver the most good.

Real State

Even the Real Estate market requires a tech upgrade. Seamless cloud-based solutions connecting stakeholders & modernized operations leading to more productivity and a profitable future is what you need (& we have expertise in that).

Education

Learners crave personalized, engaging experiences tailored to their needs. We create flexible, interesting learning ecosystems, bridging the gap with digital transformation solutions for education.

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Trusted by leading brands

Streamlining operations, driving success for global enterprises and SMEs alike

Hear it from our Clients

Read what our satisfied clients have to say about their experience.

John

John

Idea Center

Cyntexa is hyper-communicative, fast, and does a thorough job. Cyntexa was helpful in creating the strategy for our client and worked seamlessly as a part of our team to ensure successful project delivery and launch.

Manoj Pooleery

Manoj Pooleery

Cofounder & CTO, SiteRx Inc

Overall, a very positive experience. The team was very responsive, organized and up to task. We had engaged them when we had a very tight deadline and they were able to help us meet it.

Cameron Billings

Cameron Billings

CTO , placesforless

We enjoyed working with Cyntexa Labs. They were easy to communicate with and easy to work with.

Ken Hoppe

Ken Hoppe

CEO, Modigie

Being located in a different time zone, they were willing to meet our schedule and stepped up outside of the scope of work, and proved to be a good partner. They’ve taught me a lot about best practices through incredible communication.

Vilen Bezhanyan

Vilen Bezhanyan

PCEO, Brainstorm Technologies

We had a great experience working with the team who performed their best to finish the project successfully. We highly recommend others to work with them, knowing that their projects will be in good hands.

John Crighton

John Crighton

CTO, Lightning Step Technologies, LLC

Cyntexa was able to successfully develop and integrate an improved and efficient dashboard, much to the benefit of external stakeholders. The team was able to maintain positive communications throughout.

Karim Aziz

Karim Aziz

Director, Globel Car Rental

The team at Cyntexa was understanding, communicative, and proactive. They were easy to work with and were always available during the client’s workday, despite a significant time difference. They quickly implemented changes.

Sahil Gambhir

Sahil Gambhir

Head of Special Projects, Wirelane GmbH

The company has developed a strong team and robust infrastructure to serve its clients. They use best industry practices to track the progress of the project & doesn’t shy away from going the extra mile to make clients happy.

Kristin Harris

Kristin Harris

Project and Process Development Manager

They helped us take all of our data and integrate it successfully. They reviewed our requirements and provided quality work quickly. Will definitely work with them again.

Devin Bostick

Devin Bostick

CEO, LuckyTruck

Cyntexa is a high touch and results-oriented partner that hit our timeline, budget, and delivery objectives. Additionally, they were high touched and genuinely cared about the quality of our work. I would use them again.

Carlos Sanmartin

Carlos Sanmartin

Digital Manager,Ara Estetic

I wanted to express my utmost satisfaction with the exceptional services provided by Cyntexa. Their collaborative approach, strong work ethic, and consistently going the extra mile to ensure that the projects are completed within the agreed-upon timeframe.

Daniel Deckert

Daniel Deckert

President & Founder, Scrubbi

Our project was complex, and Cyntexa team handled it well by tackling all our requests & we are happy with the end product. I consider us lucky to have found them and looking forward for a long relationship with them.

ServiceNow Insights & Resources

Discover the latest insights, best practices, and expert guidance to maximize the value of ServiceNow for your organization.

Frequently Asked Questions

Our dedicated team of ServiceNow experts includes administrators, consultants, developers, quality analysts, and business analysts who would work on your ServiceNow instance to maximize its capabilities.

Yes, you can tailor your ServiceNow managed services package as per your needs and requirements, opting only for those services that you need assistance with. Also, you can choose among the components of each service rather than opting for a whole package.

ServiceNow managed services pricing depends on your requirements. For instance, if you’re looking for current state assessment, feature enhancements, etc., then the pricing would be fixed. However, if you’re looking for ongoing support & maintenance, you’d have to opt for a monthly or yearly package.

It depends on the complexity of the issue and also on the terms and conditions specified in the SLA. However, our experts proactively work on problem resolution and cater to instance issues as a priority, ensuring smoother operations.

Let’s Get In Touch

Our expert consultants will reach out within 24 hours.

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