Einstein ChatBot is an AI-enabled Chatbot which is introduced by Salesforce to provide better service to your customers. The Salesforce Einstein Chatbot Implementation can help you to engage your customers and quickly resolve common service questions giving your Support reps time to focus on complex issues.
- Saves time as well as reduces the need for a large support team and hence reduces overall cost.
- Reduce the waiting time for customers and look into their issues immediately.
- Understand your customer’s general queries and create a conversation flow to smartly handle the customer response.
- Use knowledge articles to reply smartly with the solution to what the customer asks.
- The Einstein bot can be deployed on multiple channels like Live Chat, Facebook Chat, SMS, etc. So you just have to create your bot once and deploy it on different channels.
- The bot supports multiple languages so you can build a bot for different languages and provide the best service to your overseas customers.
- Einstein bot can also use apex to create custom automation like creating a record by collecting the input from the customer or showing data from the Salesforce database.