Efficiency Redefined: Transforming Customer Interaction With Salesforce CTI Integration

Overview

Scrubbi, a Canadian-based house cleaning service provider, is committed to providing eco-friendly solutions for move-out and regular or temporary cleaning services for homes, condos, and townhouses.

Their team is dedicated to exceeding expectations and providing an exceptional customer experience beyond a typical house cleaning appointment, from booking to completion.

Challenges

• Struggles in managing calls: An insufficient IVR system impedes efficient call management across multiple services.
• Unable to track call statuses: The lack of well-defined system restricted agents from managing real-time call statuses across multiple services.
• Delayed responses to customers: Customer satisfaction is compromised due to delays or unavailability of support representatives, hindering optimal service provision.