Revitalizing Healthcare With Salesforce Clouds For Unparalleled Customer Experience

60%

More profits generated than the investments

45%

Streamlined data management

85%

Automated system increased the efficiency

Industry
Professional Services
Sub Industry
Executive Office
Products
Salesforce Sales, Service & Marketing Cloud
Services
Salesforce Integration Services
Location
USA
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Overview

The National Coordination Center (NCC) is an innovative consultancy that brings together the brightest minds across various industries, primarily focusing on healthcare.

Through their groundbreaking work, NCC has played a pivotal role in establishing GiveBack Enterprises – a visionary venture that serves as the operational force behind GiveBackRx. This revolutionary prescription discount card platform empowers consumers by offering substantial savings on much-needed medications.

Challenges

  • Drug database creation and collection: Overcoming the hurdle of fetching and validating drug data from third-party applications for integration with a benefit manager system proved challenging.
  • Potential customer reach: The challenge involved expanding the customer base while ensuring consistent communication with customers and charities through customized emails and SMS.
  • Partnering with charities: Partnering with a multitude of charities across the United States to promote their causes and products feels unattainable.
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