Revitalizing Healthcare With Salesforce Clouds For Unparalleled Customer Experience

Overview

The National Coordination Center (NCC) is an innovative consultancy that brings together the brightest minds across various industries, primarily focusing on healthcare.

Through their groundbreaking work, NCC has played a pivotal role in establishing GiveBack Enterprises – a visionary venture that serves as the operational force behind GiveBackRx. This revolutionary prescription discount card platform empowers consumers by offering substantial savings on much-needed medications.

Challenges

• Drug database creation and collection: Overcoming the hurdle of fetching and validating drug data from third-party applications for integration with a benefit manager system proved challenging.
• Potential customer reach: The challenge involved expanding the customer base while ensuring consistent communication with customers and charities through customized emails and SMS.
• Partnering with charities: Partnering with a multitude of charities across the United States to promote their causes and products feels unattainable.

Solutions