Sales & Experience Cloud For Easy Data Migration & Better User Experience

40%

Data management process optimized

55%

Increased the productivity with reduced manual efforts

45%

Increase in the customer retention and success rate

Industry
Logistics & Transportation
Sub Industry
Maritime
Products
Salesforce Sales & Experience Cloud
Services
Salesforce Development Services
Location
USA
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Overview

Wilhelmsen, the world’s largest third-party manager, offers top-quality products and services for challenging marine conditions. They provide crew and technical management for large vessels worldwide and essential products/services to the merchant fleet as a global maritime group committed to excellence.

Dedicated to leading the maritime industry through renewables, zero-emission shipping, and marine digitalization, they prioritize innovationsustainability, and exceptional customer experiences. With a diverse and inclusive workplace in over 60 countries.

Challenges

  • Hard time in efficient ship tracking: The company aimed to improve their operations by implementing a website capable of efficiently tracking ships, managing port boundaries, handling inventory for multiple customers, and providing real-time updates.
  • High need for a user-friendly website: A website with mobile responsiveness is needed to enhance convenience and customer experience. It should enable customers to manage inventory and track shipments effortlessly via mobile devices.
  • Juggling with legacy data migration: Due to its sizable customer base and high shipment volume, the company faces challenges managing large amounts of data, including customer information, shipping details, and inventory data.
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