Twig Health is a NYC-based BPO company that offers a new generation care management service reimagined for the new value-based healthcare market.
The Twig solution is a scalable retail-inspired service that offers an AI-guided, digital-first care management team as a service. Twig redesigns care management from the ground up and brings customer success/experience methodologies found in other consumer retail industries (e.g., Apple “Genius Bar”), AI for case prioritization/efficiency, and digital touchpoints that complement human touch points as the basis for a radical new care management approach.
With Twig, stakeholders can rapidly and easily extend care management to digital-first care management across all care management functions including quality incentives campaigns, pre/post-acute care, chronic care management, and onboarding of populations to new programs and therapies
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