Streamlining Patient Care: Health Cloud Meets Third-Party Integration

65%

Boost medical staff productivity

60%

Improving customer experience over time

85%

Reduced manual effort and data loss

Industry
Healthcare & Life Sciences
Sub Industry
Hospital & Healthcare
Products
Salesforce Health Cloud
Services
Salesforce Development Services
Location
USA
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Overview

Twig Health, an NYC-based BPO company, provides innovative care management services tailored to the new value-based healthcare market.

Twig’s scalable solution offers an AI-guideddigital-first care management team to redefine healthcare services. Inspired by retail customer success methodologies, Twig combines AI for case prioritization and digital touchpoints to complement human interaction for a revolutionary approach to care management.

Challenges

  • Lack of Pre and Post Surgery Support: The limitation of phone-based communication resulted in inadequate engagement and restricted scope.
  • Unavailability of Device data and feedback surveys: The lack of automated capture for patient monitoring data across various devices presented a challenge.
  • Difficulty in calculating billable hours: Inadequate information and untracked activities for billable hours resulted in billing inaccuracies.
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