Streamlining Patient Care: Salesforce Health Cloud Meets Third-Party Integration

Solutions

Enhancing Patient Experience and Communication with Seamless Integration of Medent, FitBit, BodyTrace, Twilio, and Zoom with Salesforce Health Cloud for Improved Data Synchronization.

• Medical Record Synchronization – Set up Health Cloud and integrated Medent EMR to capture patient details, created care plans, synchronize data with the EMR in one go, and integrated multiple systems.
• Capturing Device Data – Patient FITBIT and BodyTrace devices were integrated into the Health Cloud with user authentication, allowing all necessary data to be captured with the patient’s health record and reducing manual efforts.
• Expedited Billing & Invoicing Process – Added a tracking option to monitor medical staff hours and activities for specific patients, ensuring accurate billing and payments.
• Simplified Pre-Post Surgery Consultation – The system was integrated with Twilio to facilitate constant communication between patients and healthcare providers through inbound and outbound calling features within Salesforce. Calls were recorded and stored on Twilio, ensuring a log for future reference.
• Added Video Consultation Service – ZOOM was integrated with Salesforce to enable instant video calls between medical staff and patients, with options for call recording and call tracking within Salesforce.
• Streamlined Feedback Collection – Custom SMS reminders and messages were sent to patients using Twilio, configured through Salesforce. Survey forms were also distributed via SMS, and patient feedback was collected and stored in Salesforce.