Streamlining Patient Care: Health Cloud Meets Third-Party Integration

Overview

Twig Health, an NYC-based BPO company, provides innovative care management services tailored to the new value-based healthcare market.

Twig’s scalable solution offers an AI-guided, digital-first care management team to redefine healthcare services. Inspired by retail customer success methodologies, Twig combines AI for case prioritization and digital touchpoints to complement human interaction for a revolutionary approach to care management.

Challenges

• Lack of pre and post surgery support: The limitation of phone-based communication resulted in inadequate engagement and restricted scope.
• Unavailability of device data and feedback surveys: The lack of automated capture for patient monitoring data across various devices presented a challenge.
• Difficulty in calculating billable hours: Inadequate information and untracked activities for billable hours resulted in billing inaccuracies.