Streamlining Patient Care: Health Cloud Meets Third-Party Integration

Industry

Healthcare & Life Sciences

Sub Industry

Hospital & Healthcare

Products

Salesforce Health Cloud

Services

Salesforce Integration Services

Location

USA

Overview

Twig Health, an NYC-based BPO company, provides innovative care management services tailored to the new value-based healthcare market.

Twig’s scalable solution offers an AI-guided, digital-first care management team to redefine healthcare services. Inspired by retail customer success methodologies, Twig combines AI for case prioritization and digital touchpoints to complement human interaction for a revolutionary approach to care management.

Challenges

Lack of pre and post surgery support: The limitation of phone-based communication resulted in inadequate engagement and restricted scope.
Unavailability of device data and feedback surveys: The lack of automated capture for patient monitoring data across various devices presented a challenge.
Difficulty in calculating billable hours: Inadequate information and untracked activities for billable hours resulted in billing inaccuracies.

Solutions

Other Sucess Stories

December 19, 2024

Redefining Customer Loyalty for Retail Giant With Salesforce Loyalty Management Implementation

Business Overview Keells, a premier retail chain in Sri Lanka, stands as a benchmark in delivering exceptional shopping experiences and innovative customer engagement strategies. As part of the John Keells Group, Keells operates 135+ outlets across the nation, embodying its core purpose of enhancing the quality of life for Sri Lankans. Keells is the country’s […]

Explore

October 1, 2024

Powering Up the Efficiency of an Underwriting Business With Multi-Cloud Technology Implementation

Powering Up the Efficiency of an Underwriting Business Banner

Discover how ASU transformed its underwriting processes with a multi-cloud Salesforce solution, enhancing efficiency and data management.

Explore

Crafting a Smarter Sales Strategies with Salesforce B2B Commerce Cloud Banner

July 17, 2024

Real Estate Reinvented: Crafting a Smarter Sales Strategies with Salesforce B2B Commerce Cloud

Business Overview Rently offers a comprehensive solution for real estate operators, including smart home technology and self-guided touring hardware and software. This enables operators to enhance the touring and living experiences for their current and prospective residents, improving their leasing efficiency and creating new revenue streams. They specialize in Enterprise Smart Home, Single and Multifamily […]

Explore

July 5, 2024

Streamlining Construction Sales and Finance with Salesforce Implementation Services

Here is how we made Frame Up Now, a steel manufacturing company streamline their sales and finance.

Explore

May 31, 2024

Simplifying Physician Onboarding: Empowering Efficiency Via Salesforce Experience Cloud Portal Implementation

Simplifying Physician Onboarding: Salesforce Experience Cloud Portal Implementation Banner

Check how we simplified physician onboarding for Northwell Health using Salesforce Experience Cloud.

Explore

February 21, 2024

Strategic Salesforce Implementation Fueling Non-Profit Donation Management

Médecins Sans Frontières, renowned as Doctors Without Borders, is a leading global medical relief organization. It operates across nearly 72 countries and boasts a vast network of 25 associations, 24 sections, 17 offices, and six operational entities.

Explore

January 18, 2024

Delivering Lasting Customer Success with Salesforce Managed Package Development & Real-Time Data Verification

Check how we made our client Modigie, a SaaS company achieve success with Salesforce Managed Package.

Explore

January 12, 2024

Delivering Success With Sales Cloud Dynamic Case Management

Learn how we empowered a non-profit with Sales Cloud Dynamic Case Management including streamlining support for unorganized workers and maximizing Salesforce efficiency.

Explore

November 21, 2023

Enhancing The E-Commerce Platform Through The Power Of Salesforce B2B Commerce Cloud

Learn how Salesforce B2B Commerce Cloud can help with better customer experience, inventory management and customer retention rate.

Explore

October 27, 2023

Streamlining Service Agents’ Efficiency and Processes via Salesforce Sales Cloud Integrations

Employ Sales Cloud to streamline agents efficiency and processes. Learn to effectively use it for the businesses.

Explore