Deliver Exquisite Customer Services with Service Cloud & FSL

Deliver Exquisite Customer Services with Salesforce Service Cloud & FSL

60%

Improved delivery of services

45%

Increased efficiency in operations

85%

Optimizing customer communication & engagement Overview

Industry
Communication
Sub Industry
Telecommunications
Products
Salesforce Service Cloud and Field Service Lightning
Services
Salesforce Development Services
Location
USA
Build Your Idea

Overview

Hunter Communications is a popular name in the Telecommunications industry in Medford, offering customers Internet, Phone, and VoIP services in Oregon and Northern California. 

They use state-of-the-art Fiber Optic and Fixed Wireless Technology to project high reliability and uninterrupted connectivity

Challenges

  • Data Management and Customer Scheduling: They faced the challenge of managing and scheduling technicians and time slots in northern and mid parts of the state with a customer-friendly approach.
  • Site Walk Coordination: Difficulty for the customers in scheduling Site walks for areas that are not easily feasible.
  • Automated Booking of Appointments: Automating the booking process for Fiber-related services was a key consideration, as a manual approach was not working out for them.
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