Overview
Hunter Communications is a popular name in the Telecommunications industry in Medford, offering customers Internet, Phone, and VoIP services in Oregon and Northern California.
They use state-of-the-art Fiber Optic and Fixed Wireless Technology to project high reliability and uninterrupted connectivity.
Challenges
- Data Management and Customer Scheduling: They faced the challenge of managing and scheduling technicians and time slots in northern and mid parts of the state with a customer-friendly approach.
- Site Walk Coordination: Difficulty for the customers in scheduling Site walks for areas that are not easily feasible.
- Automated Booking of Appointments: Automating the booking process for Fiber-related services was a key consideration, as a manual approach was not working out for them.