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Optimized customer communication & engagement Overview

Industry
Communication
Sub Industry
Telecommunications
Products
Salesforce Service Cloud and Field Service Lightning
Services
Salesforce Development Services
Location
USA
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Overview

Hunter Communications is a popular name in the Telecommunications industry in Medford, offering customers Internet, Phone, and VoIP services in Oregon and Northern California. 

They use state-of-the-art Fiber Optic and Fixed Wireless Technology to project high reliability and uninterrupted connectivity

Challenges

  • Data management and customer scheduling: They faced the challenge of managing and scheduling technicians and time slots in northern and mid parts of the state with a customer-friendly approach.
  • Site walk coordination: Difficulty for the customers in scheduling site walks for areas that are not easily feasible.
  • Automated booking of appointments: Automating the booking process for Fiber-related services was a key consideration, as a manual approach was not working out for them.
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