Maximizing Event Success By Sourcing The Power Of Salesforce Sales Cloud

Overview

The IDEA Center serves as the University of Notre Dame’s dynamic innovation hub, fostering collaboration and amplifying the transformative influence of the university’s advancements in technology and society.

The Center offers a comprehensive ecosystem of resources, including dedicated spaces, expert services, and specialized knowledge, to support idea development, commercialization, business formation, prototyping, entrepreneurial education, and student-led entrepreneurial endeavors.

Challenges

• Form submission woes: They encountered difficulties with pre-filling form fields, managing submissions from a new constituents, and creating new contacts in Cvent.
• Challenge in updating records: Managing lead/contact records, integrating fields, and handling field updates posed challenges in maintaining consistent data. Real-time tracking of data updates from any source was also desired.
• Integration complications: attendee status: They were facing the challenge in updating the attendee status and validating data coming from Cvent to Salesforce through API.