Redefining Business Operations With Salesforce Service Cloud & FSL Mobile Application

Overview

Ed’s Garages is a renowned company in Connecticut and New York, popular for its reliable family-owned business that has led the industry in garage door installations, openers, and services for the last four decades.

To improve effectiveness and operations, they have utilized Salesforce to automate and optimize their sales, service, and accounting procedures.

Challenges

• Disarrayed sales insights hindered: Lack of consolidated sales insights hindered decision-making and sales performance, requiring a solution to unify scattered data for improved outcomes.
• Compromised field service operations: Inadequate management of field service operations due to the absence of a tool for scheduling, dispatching technicians, and tracking inventory and assets.
• Project Inefficiency: Limited project accounting, time and expense tracking, and inventory management capabilities posed a significant challenge for them.