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60%

Increase in lead conversion rate

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85%

Increased customer satisfaction

Industry
Professional Services
Sub Industry
Environmental Services
Products
Salesforce Sales Cloud
Services
Salesforce Implementation Services
Location
USA
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Overview

Located in Sydney, Solar Mission Australia specializes in solar panel installation, leveraging renewable energy and maximizing power efficiency to benefit customers financially and environmentally. By embracing cutting-edge technologies, they are committed to delivering sustainable energy solutions that drive real-world results.

By working exclusively with tier-1 solar manufacturers, Solar Mission ensures superior panel durability and efficiency to generate the maximum amount of energy possible.

Challenges

  • Lead data silos: They were struggling to manage and convert leads from various sources due to difficulty in assigning them to the appropriate personnel.
  • Incompatible mobile app: Current mobile apps do not offer order tracking, preventing customers, product distributors, and installation service providers from monitoring the installation process of solar panels.
  • Lead identification: Categorizing leads from different sources and assigning them to the corresponding product or service posed a challenge for Solar Mission Australia.
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