How to Ask for Customer Feedback & Actually Get

1. Net Promoter Score

It’s a simple way to ask your customers: "On a scale of 1 to 10, how likely are you to recommend our product/service". 

2. Post-Purchase Survey

Asking customers about their experience after a purchase in the form of a message or pop-up is a direct route for exploring customer satisfaction.

3. Exit Intent Surveys

Exit intent surveys pop up in front of the screen as visitors are about to leave, offering a better deal or a reason to stay on the website.

4. Use Live Chat Session

Live chat sessions offer a unique opportunity to gather immediate feedback – both positive and negative.

5. Social Media Interaction

It takes you to the goldmine of real-time customer feedback. You can see what people say about your brand on Facebook, Instagram, LinkedIn, and X.

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