It’s a simple way to ask your customers: "On a scale of 1 to 10, how likely are you to recommend our product/service".
Asking customers about their experience after a purchase in the form of a message or pop-up is a direct route for exploring customer satisfaction.
Exit intent surveys pop up in front of the screen as visitors are about to leave, offering a better deal or a reason to stay on the website.
Live chat sessions offer a unique opportunity to gather immediate feedback – both positive and negative.
It takes you to the goldmine of real-time customer feedback. You can see what people say about your brand on Facebook, Instagram, LinkedIn, and X.