1. In-built Dynamic Dashboards
CRM Analytics carries a lot of sample datasets, dashboards, and applications that permit users to explore straight off.
2. Establish Connections
Users can connect the CRM software with survey data with multiple ERPs to increase sales productivity and improve service quality.
3. Case Routing
This feature is the recent addition to CRM Analytics from Salesforce that automates case routing by navigating the cases to the best-fit queue.
4. Use Article Recommendations
Salesforce Einstein Analytics helps in identifying the right information for your requirements.
5. Retrieving More Recommendations
Einstein Analytics helps users predict based on various relevant KPIs and recommend the most insightful tops in optimizing the outcomes.
6. Determining Best Course Of Action
One of the key features of Salesforce Einstein Analytics is recognizing the best course of action through predictive intelligence.
7. Event Monitoring Analytics
Every minute detail of user activity can be tracked with Event Monitoring Analytics, parallel providing security to data.