1. Generative AI packaged with Machine Learning
Artificial Intelligence and Machine Learning have a sustainable relationship with CRMs, as both are used to enhance customer experience and satisfaction to the core.
2. Tailormade Hyper-Personalization
The next big trend in customer relationship management is the upgrading of hyper-personalization.
3. Integration Of Blockchain Technology
CRM platforms will likely integrate Blockchain technology with their systems, to keep no scope for security breaches.
4. Self Service CRM
This relatively new concept is likely to be introduced in CRMs. This system enables companies to improve their customer bases without spending more time and money.
5 Seeing Beyond Reality
Next big thing in CRM trends is the scope of Extended Reality, it is a blend of intelligent technologies like Augmented Reality (AR) and Virtual Reality (VR).