Top 5 Salesforce Trends in 2024

1. Generative AI packaged with Machine Learning

Artificial Intelligence and Machine Learning have a sustainable relationship with CRMs, as both are used to enhance customer experience and satisfaction to the core.

2. Tailormade Hyper-Personalization

The next big trend in customer relationship management is the upgrading of hyper-personalization.

3. Integration Of Blockchain Technology

CRM platforms will likely integrate Blockchain technology with their systems, to keep no scope for security breaches.

4. Self Service CRM

This relatively new concept is likely to be introduced in CRMs. This system enables companies to improve their customer bases without spending more time and money.

5 Seeing Beyond Reality

Next big thing in CRM trends is the scope of Extended Reality, it is a blend of intelligent technologies like Augmented Reality (AR) and Virtual Reality (VR).

Check Out These Trends in Detail