How ServiceNow AI Agents Work? Use Cases, Impact, and What’s Coming Next

Your workforce just got smarter with ServiceNow AI Agents: Discover how it perceives, adapts and executes end-to-end tasks.
SNwebinar-6

Overview

ServiceNow AI Agents are transforming enterprise automation by shifting workflows from repetitive manual efforts to intelligent, autonomous action. These role-based Agents don’t just follow rules, they think, act, and deliver tasks while ensuring governance and compliance. 

ServiceNow AI Agents (autonomous, role-based assistants) can work alongside teams to execute tasks, predict issues, and continuously improve, all while ensuring enterprise governance and compliance. 

That’s what our webinar is all about, hosted by our ServiceNow experts, Vishwajeet (VJ) and Surbhi.

In this session, we have explored AI in the ServiceNow ecosystem and the foundation of AI Agents. From automating IT tickets to streamlining HR onboarding, you’ll discover how AI Agents embed intelligence directly into the Now platform to elevate productivity and reduce costs. 

This webinar deep dives into actionable insights on:

  • How AI Agents Work: Natural language defines roles, real-time collaboration, and self-learning capabilities.  
  • Key Use Cases: Automate incident management, HR case management, and CRM automation. 
  • AI Governance: Built-in controls via AI Control Tower for visibility, compliance, and risk management.
  • Live Demo: Step-by-step build Agents with AI Agent Studio.

The webinar also saw real-world impacts of how leading organizations’ ServiceNow AI Agents, including:

  • AstraZeneca saved more than 30,000+ hours annually in lab operations.
  • Hitachi Vantara increases 40% faster developer workflows. 

Why are you wasting another day on manual work? Tune into the webinar today and start building tailored AI Agents for your workflows.  

If you missed the webinar, here you can watch the recording to understand everything about ServiceNow AI Agents.

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Our Speakers

Tech Evangelists- Appinventiv
Surbhi Rawat
B2B Marketing Specialist, Cyntexa
Surbhi is a seasoned business consultant. Her expertise lies in understanding complex business challenges and develops proven business strategies that align with the right tech stack.
Tech Evangelists- Appinventiv
Vishwajeet Srivastava
CTO, Cyntexa
Known as VJ, Vishwajeet is a CTO at Cyntexa who loves exploring new technologies and developing something that customers will love.

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