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San Francisco. September 12, 2023. Backed by Einstein Trust Layer, Salesforce has introduced the new geneverative-AI powered conversational assistant, Einstein Copilot, in Dreamforce 2023.
To Manage the easy customization flow for Einstein Copilot, Salesforce got Einstein Copilot Studio for businesses, giving them an effective tool to enhance productivity, skyrocket revenue, and deliver personalized experiences.
Are you curious about the capabilities of Salesforce’s latest innovation? Let’s explore together.
Salesforce is again back with another out-of-the-box Einstein product, Einstein Copilot, which is claimed to be a conversational assistant built with artificial intelligence to enhance every user experience in every Salesforce application.
Einstein Copilot assists users in maintaining their flow of work smooth and convenient by allowing them to ask questions in natural language and get reliable and relevant answers, securely complying with the business data stored in the Salesforce Data Cloud.
Einstein Copilot relies on many data sources, including customer data, enterprise content, telemetry data, Slack conversations, and various structured and unstructured data types. This diverse data pool enables Einstein Copilot to make wise and precise decisions.
Copilot empowers users with extra features to take actions beyond users’ queries, like drafting knowledge articles based on customer interaction and suggesting a new action plan once you drop your sales call to guide you in closing the deal faster.
Einstein Copilot for Various Business Tasks
Using natural language prompts, Einstein Copilot will complete any of the following tasks and more:
The reality is every company will undergo an AI transformation to increase productivity, drive efficiency, and deliver incredible customer and employee experiences. With Einstein Copilot and Data Cloud, we’re making it easy to create powerful AI assistants and infuse trusted AI into the flow of work across every job, business, and industry. In this new world, everyone can now be an Einstein.
Marc Benioff, Chairman and CEO, Salesforce.
Salesforce Einstein Copilot Studio is a simple and innovative solution for businesses to develop a new era of AI-powered applications. This platform allows you to create custom prompts, skills, and AI models, accelerate sales deal closures, optimize customer service, automatically generate personalized websites from browsing history, and even translate natural language prompts into code.
Furthermore, Einstein Copilot Studio offers the ability to configure and enable the integration of Einstein Copilot into various customer-facing channels such as websites, enabling real-time chat on platforms like Slack, WhatsApp, or SMS.
Einstein Copilot Studio will include:
Einstein Copilot and Einstein Copilot Studio operate within the secure framework of the Einstein Trust Layer, an integral part of Salesforce Generative AI. This architecture ensures the production of exceptional AI outcomes while respecting the information stored in customer data. It also maintains stringent company security standards and upholds data privacy.
The Einstein Trust Layer is a fortress of security for all your AI needs, natively built over the Salesforce Platform. It’s rock-solid for enterprise-grade security, allowing teams to utilize the power of generative AI without compromising customer data’s sanctity. Instead, it empowers companies to leverage their trusted data to enhance AI responses.
Here is what connects the Einstein Trust Layer and Copilot:
As Dreamforce 2023 unfolds, it’s clear that we’re witnessing the birth of moments that will be cherished for years of Salesforce and AI history.
In his keynote, Marc Benioff, the visionary Co-Founder, Chairman, and CEO of Salesforce, declared, “Now, everyone is an Einstein – Data + AI + CRM + Trust.”
This is a defining moment where Salesforce is poised to make history by turning the dreams of every Salesforce user into reality at Salesforce Dreamforce 2023.
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