Insights from Case Studies - Cyntexa
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Case Study

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October 30, 2024

From Insights to Action: Leveraging Salesforce Data Cloud for eCommerce Growth

Learn how an eCommerce brand enhanced customer engagement, streamlined inventory, and reduced cart abandonment with Salesforce Data Cloud.

October 30, 2024

How We Helped the Healthcare Service Provider with Appointment Management?

Discover how we helped a healthcare provider automate scheduling, reduce missed appointments, and enhance patient care with Agentforce and Health Cloud.

October 25, 2024

Empowered Healthcare Provider with Agentforce for Enhanced Patient Care

Learn how we empowered an Australian healthcare provider to streamline operations and enhance patient care using Salesforce Agentforce and AI technology.

October 23, 2024

Data-Driven Success: Leveraging Salesforce Data Cloud in Consumer Goods

A global CPG leader overcame data challenges by unifying customer insights, enhancing personalization, and optimizing supply chain efficiency with Salesforce Data Cloud.

October 18, 2024

Personalized Patient Care with Salesforce Data Cloud and Health Cloud Integration

Discover how Salesforce Data Cloud and Health Cloud integration enables personalized patient care, improving healthcare outcomes with seamless data management and patient insights.

October 18, 2024

Data Cloud Implementation in the Manufacturing Industry

Business Overview Our client is a leading global manufacturer, specializing in producing automotive components and industrial machinery. With multiple production units spread across different regions, the company serves a diverse customer base, including retail businesses, industrial suppliers, and end consumers. Their operations span a complex supply chain network involving numerous suppliers and distributors to manage […]

October 16, 2024

Reimagining Loan Applications: Agentforce Empowering Banking & Insurance Company

Learn how we helped our client with challenges in loan processing and information gathering using Agentforce.

September 26, 2024

Enhancing Efficiency and Customer Experience with AI and Data Cloud Integration

Business Overview Our client, a prominent insurance company, has been utilizing Salesforce's Financial Services Cloud to manage their operations and customer relationships. To further enhance their efficiency, productivity, and customer experience, the client sought to integrate advanced AI technologies and Data Cloud capabilities into their system.

September 25, 2024

AI Integration for Enhanced Efficiency and Impact in Non-Profit Organisations

Business Overview- Our client, a leading global non-profit organization specializing in humanitarian aid and community development, sought to enhance their efficiency, donor engagement, and program impact through advanced AI technologies. 

September 24, 2024

AI Integration for Enhanced Efficiency and Customer Experience 

Discover how a leading online retailer enhanced efficiency and customer experience by integrating AI into Salesforce, automating tasks, and personalizing marketing.

September 23, 2024

Strengthening Cloud Security and Compliance for Government Agency with Azure

Introduction A leading government institution dedicated to managing and safeguarding sensitive data, the organization operates across the United States, ensuring that federal, state, and local agencies have secure and reliable data management solutions. The agency is responsible for handling a vast array of sensitive information, including citizen data, national security intelligence, and inter-agency communications. With […]

September 20, 2024

Enhancing Cloud Security and Scalability for Tech Startups with GCP

Introduction An innovative technology startup that promises cutting-edge solutions and services to drive digital transformation. The company specializes in leveraging the latest cloud technologies to enhance scalability, security, and efficiency to help its customers. With a mission to push the boundaries of technology and deliver high-impact solutions, the client prioritizes robust security measures and compliance […]

September 19, 2024

Optimizing Retail Operations with Google Cloud Platform (GCP) Application Development

Introduction Our client, a leading player in the retail sector, faced challenges inherent to the fast-paced and highly competitive nature of the industry. The retail landscape is characterized by its diverse range of sales channels, including physical stores, e-commerce platforms, and mobile applications. Retailers must constantly adapt to evolving consumer preferences, seasonal demand fluctuations, and […]

August 09, 2024

Optimizing Healthcare Through ServiceNow Managed Services

Business Overview HealthSecure is a leading healthcare organization committed to delivering consistent and secure health solutions. With a strong foundation built on trust and reliability, HealthSecure offers a comprehensive suite of products and services tailored to meet the diverse needs of its patients. From advanced telemedicine platforms to cutting-edge healthcare management solutions, HealthSecure empowers individuals […]

August 08, 2024

Maximizing ServiceNow Efficiency for a Leading Financial Services Provider

Business Overview Our client is a leading financial services firm based in Washington, DC, USA. They employ over 5,000 individuals and offer a comprehensive range of services that include banking, investment management, and insurance. The firm has a significant presence in the financial sector and is known for its robust portfolio and customer-centric approach. However, […]

July 31, 2024

Implementing ServiceNow CMDB in a Manufacturing Business

Business Overview  Our client is a well-established Manufacturing company with 1500 employees working currently with multiple manufacturing plants across the country. Our client encountered several challenges with their IT infrastructure and operations management: Challenges Some of the major challenges faced were: 1. Asset Tracking and Management: Difficulty in tracking and managing IT and operational technology […]

July 30, 2024

Wellness in Workflow: Implementing ServiceNow ITSM for Healthcare Providers

Learn how ServiceNow ITSM transformed a leading healthcare provider's IT, enhancing operational efficiency, service quality, and data management.

July 19, 2024

ServiceNow Field Service Management Implementation for a Healthcare Provider

Business Overview Our client is a leading provider of medical services with multiple hospitals and clinics across the region. They have implemented ServiceNow FSM to manage their field service operations, which include maintenance and repair of medical equipment, facility management, and on-site technical support. However, they need to work on effectively utilizing the FSM platform. […]

July 17, 2024

Improving Customer Service with ServiceNow CSM

Business Overview The client is a leading telecommunication firm faced with challenges in providing efficient and timely customer service. These challenges led to inefficient processes, data silos, lack of access to self-service tools, and poor collaboration. To address these issues, the client implemented ServiceNow CSM (Customer Service Management). Challenges: Some of the major challenges faced […]

May 14, 2024

Navigating Financial Horizons: Tableau’s Strategic Role in Banking Operations

About The Client Operating from the United States, our client empowers individuals to overcome credit card debts and achieve financial freedom. By facilitating streamlined debt repayment solutions, they utilize Salesforce for various operations. However, data discrepancies arose from scattered information across multiple platforms, prompting the need for a cohesive data management strategy. However, their initial […]

May 13, 2024

Building Visibility & Value: Optimizing Supply Chain Management With Tableau

Introduction Our client, a leading multinational consumer electronics manufacturer, has a dominant presence across North America, Europe, and Asia. Renowned for their innovative products and exceptional customer service, they’ve achieved remarkable growth in recent years, strategically expanding their product offerings and global reach. However, this very success presented a new hurdle: managing the complexities of […]

April 17, 2024

Transformative Touchpoints: ServiceNow CSM Implementation for Financial Excellence

Introduction The client is a prominent financial services firm specializing in investment banking, asset management, and retail banking services. The firm aimed to overhaul its customer service operations to keep pace with the rapidly evolving financial sector and increasing customer expectations. Their customer service team operates across phone, email, social media, and in-person interactions, ensuring […]

April 16, 2024

Wellness in Workflow: Implementing ServiceNow ITSM for Healthcare Providers

Introduction The client is a leading healthcare provider, sought to revolutionize its IT service management to enhance operational efficiency and patient care. The organization offered various healthcare services and needed help with outdated IT systems hampering its service delivery. Challenge Some of the major challenges faced were: 1. Inefficient IT Service Management: The client’s outdated […]

September 30, 2022

Streamline Healthcare: Salesforce Health Cloud Implementation with Third-Party Integration

About the Company Our client is a USA-based, solutions-driven firm offering creative solutions to bio-responsive technologies. They focus on providing chronic care management and monitoring of the patients remotely. In addition to this, they provide patients with medical nutrition therapy as well. Being supported by existing applications, the client wanted to integrate Salesforce Health Cloud […]

September 19, 2022

Healthcare Ecommerce Revolution: Streamline Operations with Salesforce B2B Commerce Cloud

About the Company Our client operates a medical equipment business that services various healthcare providers, including Hospitals, Clinics, and Diagnostic Centers. Their physical store is in the United States, and they want to expand their operations to Europe and the United Kingdom. To achieve this, they planned to launch the business online, allowing them to […]

September 19, 2022

Unlocking Marketing Mastery: Seamless Marketing Cloud Advertising Implementation for Your Real Estate Success!

About the Company Our esteemed client is a leading real estate agency providing their customers with rental and purchase assistance. They operate in the USA and Canada and provide comprehensive information and resources to assist their clients in making informed real estate decisions. Their primary focus is on providing their customers competitive pricing, luxurious amenities, […]

September 16, 2022

Empowering Educational Journey with Salesforce Advertising Studio

About the Company Our esteemed client from Canada is an educational organization and has numerous institutes located all around the country. They marketed themselves online as well as offline using various ways like billboard ads, advertisements on radio, google ads, and so on. Despite putting in much effort in marketing, they could not reach a […]

June 29, 2022

Effortless document generation with Nintex Drawloop DocGen and  Salesforce

About the Company Our esteemed client is an event management firm that operates in the United States. They organize 5 to 7 events every month for an average of 500-10,000 attendees across the nation. The client focused on creating, printing, and sharing event invitations, itineraries, notices, and reports. Their team had to customize these resources […]

June 22, 2022

Optimizing Logistics and Shipment Operations: Nintex RPA Integration with Salesforce for Seamless Efficiency

About the company Our client is a global supply chain and logistics provider with multiple warehouses located across the United States. They offer warehouse and inventory management services across the nation. They have a sales department to generate new accounts for clients in a spreadsheet-based system. Additionally, they are responsible for the transportation of goods […]

June 15, 2022

Revolutionizing Retail: Embracing Digital Transformation with Salesforce B2C Commerce Cloud

Client Introduction The client is renowned in the UK fashion industry for their premium jeans and casual wear. Their dedication to authenticity and trendy designs has acquired a dedicated following, keen for the brand’s latest designs. As they shift towards a direct-to-consumer model, their journey involves a strategic adoption of digital solutions to improve customer […]

June 13, 2022

Simplify your data management with Easy RollUp for the Education Industry

About the Company Our client is an educational institute that offers various courses to students based on their interests. With a team of 100+ tutors, they provided courses and study materials focusing on various subjects. To grow their business, they ran different marketing campaigns and stored the leads based on the responses they received. Additionally, […]

June 06, 2022

Digitize your signing process: Nintex AssureSign Integration with Salesforce

About the Company Our esteemed client is a pharmaceutical giant that operates in the United Kingdom. They are manufacturers and packagers of medical drugs and medicines and market them nationwide. Acquiring raw materials, manufacturing drugs, packaging, and shipping drugs require multiple approvals manually managed on paper, resulting in a long paper trail and a complicated […]

March 22, 2022

Unveiling the success of Headless commerce with Salesforce Commerce Cloud

About the Company Our esteemed client is a leading diet meal and food ordering service provider. They operate in Australia and offer various meal plans and subscription services. Customers can place their orders online through the website. Our client already used a B2C commerce cloud to provide their services and wanted to switch to Headless […]

February 20, 2022

Boost Prospects Engagement With Salesforce Marketing and Sales Cloud

About the client The client was a renowned university based in Europe that boasted an impressive list of alums who had attended their courses. The university has gained a solid global reputation over the years and consistently ranked highly in various worldwide rankings. With several branches spread across different continents, the university was on a […]

December 02, 2021

Uncover how the IT Industry Improves Customer Experience With Salesforce and Cyntexa

About the client Our client is a prominent electronics supplier in the United States. They offer many products, including mobile phones, laptops, cameras, tablets, and other accessories. Previously, they had multiple physical stores nationwide, and their primary customer base consisted of bulk orders for IT systems and accessories. However, to expand their reach and attract […]

September 30, 2021

Reduce Manual workload by 95%: Easy Incentivizer to revolutionize your commission game

About the Company Our esteemed client is a leading Insurance Company providing various insurance plans to its customers. They operate in the USA through multiple branches across the country. They demanded an automated solution that could eliminate the need for manual commission calculations. Their employees get a commission at the end of the month, which […]

September 22, 2021

Manage global payments with ChargeOn integration with Salesforce.

About the client Our client operates a car rental business that offers various car rental services across the United Kingdom. They had been leveraging Salesforce to manage their car rental business operations. The company’s primary objective was to cater to the largest audience possible with its car rental services across Europe. However, the existing inefficient […]

September 17, 2021

Revolutionize your Incentive Game: Easy Incentivizer for Banking Sector

About the Company Our esteemed client is a bank institution that serves customers of all categories. They provide various banking services and are the leading giant in their industry. Among all the services offered, the client’s team includes credit cards with various attractive offers. The bank pays their employees an extra amount in the form […]

September 13, 2021

Securing Transactions: Salesforce and Stripe Integration Enhanced Payment Security and Improved Efficiency

About the client Our client is renowned as one of Europe’s premier ecommerce destinations for fashion and lifestyle and prides itself on offering an extensive selection of brands and products. With a vision to deliver a smooth and delightful shopping experience, they have established themselves as a destination of choice for online shoppers across the […]

July 09, 2021

Revitalizing Systems: Streamlining Legacy Modernization with MuleSoft Integration

About the Company Our esteemed client is a leading European beauty brand. They create high-quality products at an affordable price for all customer segments. This is the ultimate secret to their success. They have an existing e-commerce website, which they want to revamp to keep up with the current market trends in the industry. Challenges […]

May 31, 2021

Transform your field service game with Field Service Lightning Implementation for the Retail Sector

About the Company Our esteemed client has a retail chain of pet care products and services across the UK. Their services include grooming, training, boarding and daycare facilities for dogs and cats. Also, they have over 1500 branches nationwide. The client wanted a robust infrastructure platform that could support their specific scheduling requirements and include […]

May 27, 2021

Enhancing Marketing Efficacy: How Integrating Marketo with Pardot Elevated ROI by 40%

About the Client Our client is a visionary in the electronic goods industry and has been at the forefront of digital retail innovation. With a robust online presence and a network of physical stores across the United States, they have established themselves in a market that’s as diverse as it is competitive. Their mission is […]

May 18, 2021

Mapping Success: Elevating Customer Engagement with Salesforce Marketing Cloud’s Personalized Journey

About the Client Our client is a trailblazer in the hospitality industry of the United States, Canada, and Europe. They have an online presence that enables travelers to browse travel packages that include everything from transportation to accommodation. Challenges Our client has aspired to attract young travelers in North America, and Europe. This aspiration was […]

May 06, 2021

Transforming E-commerce Challenges into Opportunities: A Start-up’s Path to Increased Goodwill and Customer Satisfaction

About the client Our client is an e-commerce startup serving the UK with a wide range of fashion products like clothing, footwear, and other accessories for people of all ages. It is a start-up that believes in online marketing strategies and invests and gains lead mostly from social media and online marketing. Challenges The client […]

April 28, 2021

Boosting Sales and Reducing Costs: A Salesforce and CTI Integration Success Story with 80% Maintenance Cost Reduction

About the client Our client is a pioneer player in the brokerage and mortgage industry in North America. With sheer commitment to offering exceptional services, the client has evolved as a trusted name in the region. The client collects leads from different sources including websites, phone calls, email, SMS, and more. They also manage the […]

April 26, 2021

Revolutionizing Customer Engagement: How a Fintech Firm Increased User Adoption by 86%

About the client Our client is a trailblazer in the US fintech industry, dedicated to addressing the country’s significant credit challenges. They offer innovative point-of-sale financing for consumers and flexible, short-term loans for SMEs, fueling their dynamic growth. Their mission is to serve customers passionately with cutting-edge financial products, helping them optimize cash cycles, service […]

April 21, 2021

From Brick-and-Mortar to Digital: A 60% Increase in Customer Retention in Pet Services

About the client The client is a leading pet care organization in the United States. They offer a range of services to pets like vaccinations, medical treatments, toys, food, and medications. The client has a network of pet hospitals located all over the USA. They also have collaborations with various other vendors for their products. […]

April 19, 2021

Salesforce Quip: A Catalyst for 60% Increase in Business Sales

About the client Our client is a UK-based organization that has been a significant player in the nation’s economy. Salesforce CRM has been used by the client for the last five years to manage their sales operations. The client wanted to increase market share and leverage growth potential, but the constant decline in sales is […]

April 15, 2021

Leveraging AI for Efficient Case Handling: A 40% Decrease in Workload with Einstein Analytics

About the client Our client is a reputable law firm in the USA that brings on board both lawyers and clients through their website. They utilize Salesforce to manage data collected via their website, specifically in the form of case forms. Recognizing the need for a more efficient and effective management system, they sought to […]

April 01, 2021

Revolutionizing Insurance: A Digital Transformation Journey with Vlocity and Salesforce Boosting Agent Productivity by 85%

About the client Our client is a leading life insurance company in the UK, offering a diverse range of individual and group insurance solutions tailored to meet various life stage needs. Their product portfolio includes Protection, Pension, Savings & Investments, and Health. With a strong presence across the region, they operate through 420 branches and […]

March 25, 2021

Brewing Success in the Tea and Coffee Machine Manufacturing Client: Improving Lead Follow-Up by 48% with Salesforce Pardot

About the client Our client makes machines that brew tea and coffee. They are a big name in Australia. They sell their machines to everyone, from people who want one for their home to big hotels. However, the client experienced a decline in the number of machines selling and started exploring options to get back […]

March 22, 2021

Achieving 73% Increase in Interdepartmental Communication with Pardot: A Success Story of a Leading Window Manufacturer

About the client Meet our client, a company that makes custom windows. They’re known for their high-quality hardwood windows. But even the best companies face challenges. Our client was having a tough time keeping their customers. They knew they needed to find solutions to keep their business strong. That’s where our story begins. Challenges Our […]

March 19, 2021

Boosting Reach and Interaction by 45%: A Journey of Telecommunications Transformation with Salesforce

About the client Our client is a pioneer player in the telecommunications sector in the United States. The client has a broad spectrum of services like voice calls and data connectivity serving customers across the nation. With a website and mobile application, the client was geared toward offering seamless customer service, and support making a […]

March 18, 2021

Transforming Patient Care: A 65% Surge in Customer Satisfaction through Technological Advancements

About the client Our client is a leading healthcare services provider in the UK. With 36 facilities, 4000 operational beds, and over 400 diagnostics centers, they offer a wide range of integrated healthcare services. Their services span the entire healthcare spectrum, from clinics to quaternary care facilities, and include various ancillary services. Guided by a […]

March 10, 2021

Enhancing Organizational Efficiency by 86%: A Journey of Transformation in Nonprofit Program Management

About the client Our client is a non-profit organization whose home base is in Austin, Texas, but they’ve also got footprints in New York City and Miami. Most of their work, though, happens in Austin. The client is working towards giving children a better life and a home to live in and grow up in. […]

February 25, 2021

Salesforce CPQ Implementation in Steel Manufacturing: A Success Story of 78% Reduction in Manual Efforts

About the client The client is a leading integrated flat carbon steel manufacturer in Australia, with a production capacity of 9.0 million tonnes per annum (MTPA). Their operations include iron ore extraction to the development of ready-to-market products. The client prioritizes safety, innovation, and technology in their manufacturing processes and product development, driven by the […]

February 22, 2021

Transforming E-commerce Operations: A Deep Dive into a Leading European Store’s 88% Leap in Customer Contentment

About the client The client is one of the nation’s leading e-commerce stores for fashion and lifestyle products in Europe. It aims at providing a stress-free and gratifying shopping experience to shoppers across the country with the broadest range of brands and products on its portal. Their value proposition revolves around giving consumers the power […]

February 18, 2021

Salesforce and Mulesoft Integration: A Success Story of Improving Appointment Management by 55% in Healthcare

About the client Our client is a dynamic Healthcare Governing Body that manages a network of small hospitals and clinics offering various healthcare treatments. Each of these healthcare institutions has its management system working under the supervision of the governing body. An interesting aspect is that all their doctors and surgeons work across multiple locations. […]

February 16, 2021

From Silos to Salesforce: A Textile Showroom’s Journey of Increasing Revenue by 45%

About the client Our client is a well-known player in the textile industry, operating a showroom that sells textile products. Serving a diverse clientele, their offerings span across all ages and genders. But their reach isn’t limited to the physical boundaries of their showroom. They have adopted the digital age with an eCommerce storefront, extending […]

October 26, 2020

Revolutionized Customer Experience: Salesforce Vlocity Communications Cloud Skyrocketed Customer Retention by 50%

About the client Our client manages an online portal dedicated to course consultation. This platform serves as a vital bridge connecting curious minds with the knowledge they seek, responding to a substantial volume of inquiries daily. These inquiries, each a request for course quotations, present a complex challenge in terms of management and response efficiency. […]

September 30, 2020

Boosting Productivity: Streamlined Mortgage Lending with Quip Integration within Salesforce

About the client Meet our client, a passionate entrepreneur from the USA, who has carved a niche in the property mortgage lending industry. With a vast client base, their business prospers on leads flowing in from various sources – be it companies, agents, or even property expos. Salesforce was their go-to platform for managing the […]

September 03, 2020

Non-Profit Triumph: Navigating Animal Welfare with Salesforce NPSP

About the Company A pioneer among humane societies in Wales, UK, they stand as one of the earliest establishments and have grown to become one of the largest globally. With headquarters in London, their impactful anti-cruelty mission extends nationwide, solidifying their status as a prominent national animal welfare organization. As a privately funded 501 (c) […]

August 31, 2020

Transforming Fintech: Salesforce Financial Services Cloud Drives a 40% Surge in Lead Conversion

About the client Meet our client, a prominent player in the U.S. fintech lending space. They stand out for their proactive approach to addressing America’s significant credit challenges. By offering flexible financing, they fuel the growth of small and medium-sized businesses and bring innovative financing solutions right to the consumer’s doorstep. Their short term loans […]

June 25, 2020

Revamping FinTech: Cyntexa’s Trailblazing Salesforce Solutions

About the Company Distinguished in the financial sector, our client extends a comprehensive range of loan solutions tailored to meet diverse needs. From mortgages to personal loans, they serve clients across multiple states in the U.S. Utilizing Salesforce Sales Cloud, they efficiently manage client information, ensuring precision and client-friendly services in every financial interaction. Challenges […]

June 24, 2020

Data Management and Dashboard Implementation using Einstein Analytics

About the Company Our reputed client is one of the leading computer service providers in London, UK. They sell computers that can be configured as per the customer’s needs. Along with the products they sell, they also provide additional services to their customers, like initial setup and one-year maintenance. The client was looking for a […]

June 23, 2020

Empowering Positive Change: Harnessing the Power of Lightning Web Components for Streamlined NGO Operations

About the Company Our client is an NGO operating in the USA working for the welfare of bears. Established in 2010, they saved more than 20,000 bears from natural disasters. They have five offices around the country and store every bear’s information. Many staff, including the park authorities, who save and protect the bears, are […]

June 16, 2020

Driving Intelligent Insights: A Case Study on Einstein Dashboard and Mobile App Implementation

About the Company Our esteemed client is a US based glass manufacturer whose bestselling products are solar control and fire resisitance glass. They supply their products to various businesses and also directly to customers, across the country and accross Canada. They provide additional services as well like glass polishing, servicing and maintenance. The client demanded […]

June 08, 2020

Field Force Finesse: Salesforce Empowers Telecom Titan for Limitless Operational Brilliance

About the Company Pioneering the way in enterprise video communications, they provide a user-friendly platform for seamless video and audio meetings, collaborative teamwork, instant messaging, and dynamic online presentations. The mission is clear: empower businesses to effortlessly unite their teams, creating an environment primed for heightened productivity. Challenges Amidst several operational hurdles, the clients found […]

June 02, 2020

Defining Operational Mastery With Salesforce For Glass Services Provider

About the Company Dominating the residential, automotive, and commercial markets, this business is the premier destination for anyone seeking top-notch glass repair and replacement services. Their skilled technicians cater to the distinctive needs of vehicle owners, homeowners, and visionary business leaders, ensuring swift and cost-effective solutions. Rooted in a philosophy centered on the customer, they […]

May 25, 2020

Customer-Centric Revolution: Salesforce Paves the Way for Home Service Excellence

About the Company As a leading on-demand home service provider, they have rapidly grown to prominence. Their platform allows users to access top-notch experts for a variety of services, ranging from beauticians to carpenters, plumbers, sofa cleaners, electrician and more. Using a matchmaking algorithm, they connect users with service providers based on proximity, ensuring timely […]

May 22, 2020

Executive Efficiency Unleashed: A 50% Productivity Rise with Salesforce Implementation

About the Company A forefront provider of cloud computing services in the US, our client specializes in crafting intelligent automation and networking applications for Software-Defined Wide Area Networks (SD-WAN). Pioneering high-security, high-data transfer capacity, and real-time applications, they address the contemporary demands of the workforce. Committed to innovation, they seek to redefine cloud services, offering […]

May 15, 2020

Beyond Boundaries: Real Estate Excellence Fueled by Salesforce Innovations

About the Company This time our client owned a real estate organization based in Arizona, United States, offering comprehensive property solutions. Their integral services encompass the seamless facilitation of property transactions, including buying, selling, and renting, all conveniently accessible through our user-friendly website. Committed to providing exceptional property management, they aimed to carve out their […]

May 05, 2020

Pinnacle Play: A High-Tech Victory in Athletics Management with a 25% Sales Surge

About the Company With 18 years of pioneering experience, our client offers U.S. schools a leading High School Athletics Management Platform. Their comprehensive solution streamlines athletics management and provides custom websites and tools for states and leagues. The platform’s unique feature includes tailored school areas, ensuring personalized and efficient management. As a trusted partner, they […]

May 01, 2020

Footwear Finesse: Orchestrating a 50% Sales Uplift Through Store Management

About the Company Our client operates an extensive network encompassing online and offline footwear retail channels. Their commitment to continuous improvement is evident in their rigorous customer analysis and ongoing exploration of innovative strategies to boost sales. The client seeks a system that enhances customer conversion and service. They aim to understand customer interests for […]

April 30, 2020

Chatbots, Invoices, and Glam Galore: Cyntexa’s Recipe for eCommerce Success

About the Company Specializing in Women’s Beauty and Personalx Care Products through their eCommerce platform, this business faced persistent challenges in delivering seamless customer support and optimal user experiences. Determined to overcome these hurdles, they turned to Cyntexa for expert solutions. Our partnership not only addressed their existing concerns but also paved the way for […]

April 29, 2020

Transforming eCommerce: Enhancing Customer Experiences and Sales Through Innovative Solutions

About the Company They are a vibrant creative marketplace serving the creative needs of both individuals and businesses. They connect customers with skilled designers, delivering high-quality designs, and independent artists crafting unique products. Their foundation rests on unwavering principles: an unyielding dedication to customer satisfaction, a proactive bias for action, an unimpeachable commitment to integrity, […]

April 24, 2020

Optimizing Healthcare: Achieving Excellence through Salesforce Implementation

About the Company Our US-based healthcare client came to us with a crucial mission – the seamless management of patient, provider, payer, and medical staff information. They seek to enhance communication between patients, their families, and the medical team, fostering superior healthcare delivery. The client encountered difficulties in locating a dedicated platform for comprehensive patient […]

November 29, 2019

Maximizing the Potential: Salesforce Marketing Cloud and Amazon S3 Integration for 80% Efficiency Boost

About the Company This well-known open-source community is all about creating strong ecosystems for open-source projects, making technology progress faster and getting adopted by industries. They offer exceptional support to open-source communities by providing money, knowledge, infrastructure, services, events, and training. Together, their projects are a major investment in shared technology. This case study delves […]

November 20, 2019

Revolutionizing Shopper Engagement: A 30% Boost with Salesforce Commerce & Marketing Cloud Integration

About the Company Our esteemed client is a leading European retailer with a strong online presence, specializing in mobile devices and accessories. They operate in key European markets such as Germany, Poland, Hungary, Netherlands, Denmark, and Belgium and even have a presence in certain parts of the USA. Having already implemented Salesforce Commerce Cloud, our […]