Implementation of Salesforce Health
Cloud Epic Integration

Introduction

Industry

Healthcare

Products

Salesforce Health Cloud

Capabilities

Build & Implement

Our client runs a successful healthcare organization in the United States.

They provide high-class health care services to their patients.

Project Challenges

Project Challenges

Patients cured without Salesforce Health Cloud

The client wants us to implement a system in which they can keep track of all the information of their patients,  providers, payers and medical staff. To make this procedure much progressive they want to create salesforce application and in that implementation of:

  • Health cloud – To keep track of patients and other care team members.They wanted a way out so that the patient, their close relatives, and the medical team could coordinate for better patient care. They faced issues in tracking insurance details related to a patient. They wanted a solution so that the insurance details could be accessed easily.
  • Integration with EPIC- They wished to integrate with EPIC to get all the clinical information related to their patients in one place.
  • Automations and Timeline view Setup – They wanted automation for reminding patients about important events. They wanted to track history related to a patient in an easy manner.
  • Reports and Dashboards –  They wanted to track patient referrals and get some reports on them.
Patients cured without Salesforce Health Cloud
Patients Cured With Salesforce Health Cloud

Project Solutions

Project Solutions

Patients Cured With Salesforce Health Cloud

We implemented the following solution to overcome the above challenges for our client

  • Implementing  Health Cloud – We implemented a care team and care plans for a  patient. We implemented a timeline view for patients which shows the complete medical history of a patient which can be accessed by all the members of a care team. 

Project Results

Witness the increase in productivity and reduction in time upon successful delivery of the project.
Reduced manual work of reminding patients about upcoming events
70%
Reduced the time to create the emails by

85%
Hence, it reduced the overall cost by

40%
Increased Customer Engagement
40%
Decreased the Time Taken in Designing and Finalizing of Templates
20%

Client Review

Hardworking Professionals
The team is really hardworking and highly dedicated at what they do. We were in urgent need, and they delivered the project on time. Superb!

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