The client wants us to implement a system with which they can convert more customers and provide better service.They want better understanding of customer interest and manage their inventory according to that. To make this procedure much progressive they want to create Salesforce application that solves following issues:
- Sales Loss: With a wide range of products available on store, for few products customer can repeatedly face issues like they are either out of stock or not sold in-store which can lose customer interest in the brand and can lead to loss of sales
- Understanding Customer Interest: In Existing applications for understanding products having maximum customer interest is a lengthy process by analyzing the products with maximum sales. This process takes a lot of time for the service agents working with the product.
- Stock Maintenance: With the multiple stores running around and the online platform, it sometimes creates difficulty in managing the stock for each of the stores separately.
We implemented the following solution to overcome the above challenges for our client :
- Increase in customer experience – With the implementation of Endless Aisle, now the application can engage with the shopper anywhere in the store, and ship for free to provide a seamless and convenient shopping experience.