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Increase Market Share with Pardot

Introduction

Industry

Food & Beverage

Products

Pardot

Capabilities

Build and Implement

Our client sells Tea and Coffee making machines. They are one of the leading names in Tea and Coffee machine makers who are well known for their finest machines. Despite having such a well-known name in the industry, our client is facing a decrease in the market share. The company serves everyone from retail customers to multinational chains and Hotels.

Project Challenges

Following are the challenges which they were facing:

  • Consumer Interaction: Every business faces unique challenges when it comes to customer support; the same is the case with our client. Our client wants a solution to connect with their customers and get the engagement data in real-time. Our client also wants to communicate with their customers via social media platforms such as LinkedIn and Twitter.
  • Difficulties Applying Customer Centricity: One of our client’s biggest challenges was to apply customer-centricity. This means when the business begins implementing customer-oriented marketing or customer-oriented selling, the focus is primarily on the customer experience. Our client wants us to help them with a solution that can let them create a customer-focused environment.
  • Challenges Increasing Market Share: Our client’s biggest challenge was getting a single look across all of the different marketing assets, whether that be pay-per-click, websites, print and publications, sales etc. Which creates difficulties for our client.

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Project Challenges


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Following are the challenges which they were facing:

  • Consumer Interaction: Every business faces unique challenges when it comes to customer support; the same is the case with our client. Our client wants a solution to connect with their customers and get the engagement data in real-time. Our client also wants to communicate with their customers via social media platforms such as LinkedIn and Twitter.
  • Difficulties Applying Customer Centricity: One of our client’s biggest challenges was to apply customer-centricity. This means when the business begins implementing customer-oriented marketing or customer-oriented selling, the focus is primarily on the customer experience. Our client wants us to help them with a solution that can let them create a customer-focused environment.
  • Challenges Increasing Market Share: Our client’s biggest challenge was getting a single look across all of the different marketing assets, whether that be pay-per-click, websites, print and publications, sales etc. Which creates difficulties for our client.

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Project Solutions

We implemented the following solution to overcome the above challenges for our client

  • Enhancing Customer Interaction: Enhancing customer interaction and customer satisfaction is a primary objective of every company willing to expand. Customer engagement is one major part of fulfilling that need. Salesforce CRM and Pardot sync with each other every two minutes, which means to get the customer engagement data in real-time. Most survey tools can also be configured to sync with the CRM, this will allow to have all the data in one place.
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Project Solutions

project

We implemented the following solution to overcome the above challenges for our client

  • Enhancing Customer Interaction: Enhancing customer interaction and customer satisfaction is a primary objective of every company willing to expand. Customer engagement is one major part of fulfilling that need. Salesforce CRM and Pardot sync with each other every two minutes, which means to get the customer engagement data in real-time. Most survey tools can also be configured to sync with the CRM, this will allow to have all the data in one place.
VIEW COMPLETE SOLUTION

Project Result

Witness the increase in productivity and reduction in time upon successful delivery of the project.

Increase in Market Share by

45%

Improvement in lead follow-up by

48%

Reduction in sales cycle length by

58%

Betterment in identifying qualified leads by

65%

Client Review

An Organized Company

Cyntexa has kept our project organized and has delivered the project on time. The team is fantastic and provide reliable services.

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