Salesforce Experience Cloud is an integrated feature within the CRM platform designed to create distinctive "digital experiences" seamlessly connected with your CRM. It strongly emphasizes customer engagement and partner empowerment, allowing you to develop one-of-a-kind branded experiences.
There is no such difference between Salesforce Community Cloud and Experience Cloud. In 2021, Salesforce rebranded Community Cloud to Experience Cloud. Earlier, it allows you to create communities seamlessly. But now, companies can build online communities for customers, partners, and employees, fostering collaboration and engagement while offering personalized experiences integrated with Salesforce CRM.
The Salesforce Experience Cloud is a versatile and feature-rich experience platform empowering organizations to create tailored and captivating interactions for their customers, partners, and employees.
A UK-based banking and financial company, JPMorgan Chase & Co., leveraging Salesforce Experience Cloud. Also, this cloud allows a company to create online communities for customers, partners, and employees for customer engagement.
You can unfold several benefits with Salesforce Experience Cloud. These benefits involve creating engaging communities, enhancing customer support and self-service options, improving collaboration, and fostering brand loyalty.